We’re excited to have you join us for this year’s Congress! As the largest fundraising conference in Canada, there are lots of opportunities for you to gain key industry knowledge, network with like-minded peers and establish valuable connections and experiences to last a lifetime! Whether this is your first, fifth, or fifteenth Congress, there’s something for everyone – from the pre-events to the sessions, the Philanthropy Awards Luncheon and reception, Congress 2018 is all about disRupTiNG philanthropy to bring you new ideas and fresh perspectives that will help you move forward in your career.

This year, we’re changing things up – explore the frequently asked questions below to learn more about this year’s event:

 

Registration & Pricing

 

I am trying to register but my membership number is not working or it gives me an error message saying that my number does not match my last name. Who should I contact?

The first step, is to try this troubleshooting tip (ensuring your membership is up to date and the name you’re entering on the registration form matches the name associated with the membership ID #):

 

 

If you received a member card with 12-digits, use the last 8-digits of the card. For example, John Smith’s Member ID number for the Toronto website would be 01234567.

 

 

 

If you received a member card with 6 or 7 digits, add as many zeroes as needed in front of the Membership ID number to make it an 8-digit number. For example, John Smith’s Member ID number would change to 01234567 instead of 1234567.

 

 

If you’re still having issues, please contact our Membership Coordinator, Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225.

 

I am an AFP member from another Chapter (other than Toronto) and my membership number is not working when I register – who should I contact?

Please contact our Membership Coordinator, Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225 to request access.

 

How much does it cost to attend Congress?

Prices differ depending on the type of registration you choose and whether or not you are an AFP member. You can see a list of all of our registration options and prices here.

 

Do you offer any discounts for groups? How do I register as a group?

Groups of two or more, and five or more colleagues from the same organization are eligible for a 15% and 20% discount, respectively. To qualify for the group discount, all colleagues must be registered together under the same transaction. You can register as a group by entering each group member’s individual information on the registration form and then by clicking ‘Save and Add Another Registrant’. After you have entered each registrant’s information and session selections, instead of clicking Save & Add Another Registrant, you want to click Save & Continue. This will collect each member’s information and create a single event registration invoice. Group discounts will automatically be applied at checkout, where you can choose to pay online by credit card or request an invoice to be paid by cheque.

If you have any problems or questions regarding group registrations, please contact Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225.

 

How do I pay for registration?

You will be prompted to enter your billing information and then to select a payment method when registering. If you choose to pay online by credit card, you will be prompted to enter your credit card information. We accept Visa, MasterCard and AMEX. If you choose to be invoiced, upon completing registration, an invoice will be sent via e-mail to the address indicated on the registration form. Invoices can be paid either by cheque or over the phone by credit card (416-941-9212).

 

Cheques can be made payable to AFP Greater Toronto Chapter and sent by mail to:

AFP Greater Toronto Chapter
260 King Street E. Suite 412
Toronto, ON M5A 4L5

 

Please note that all registration payments (whether made online by credit card or mailed by cheque) need to be completed prior to attending Congress on November 19, 2018. Late payments will not be accepted and individuals who have not yet paid will not be admitted to the event.

 

 

Where can I find information about this year’s bursary program?
You can find information about available bursaries here.

 

 

I was filling out the registration form and accidentally clicked on a session I am no longer interested in / able to attend. How can I fix this? Will I be charged extra for this?

We ask you to indicate which sessions you’re interested in attending in order to ensure we have adequate space, chairs, refreshments etc. This helps us when it comes to planning event logistics and in facilitating interactive, engaging discussions on the day-of. You’re more than welcome to change your mind about which sessions you’d like to attend and won’t be charged extra for doing so. We ask that you please contact us at events@afptoronto.org if you would like to make changes to sessions you have previously registered for. This allows us to ensure all of our attendance numbers are up to date and helps us to know when sessions have reached their capacity. We encourage you to review our cancellation policy should you no longer be able to attend once registered.

 

I am unfortunately no longer able to attend Congress – can I get a refund?

We ask that you please review our cancellation policy prior to registering. If you choose to cancel your registration on or before October 19, 2018, you will be eligible for a refund (less a $50.00 administration fee). However, all cancellation requests must be made in writing to events@afptoronto.org. Cancellation requests received after October 19, 2018 will not be eligible for a refund, but substitutes from the same organization are welcome. No refunds will be given for no-shows. 

 

When does early bird registration end?

The last day to take advantage of our early bird prices is September 14!

 

I am interested in registering and supporting Congress as a sponsor or exhibitor. Where can I find information on this?

You can find out more about becoming a sponsor or exhibitor here.

 

How do I become a member?

If you’re interested in becoming an AFP Toronto member, we encourage you to check out our membership page and to contact our Membership Coordinator, Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225 for more information.

 

Session Selections

 

I was filling out the registration form and accidentally clicked on a session I am no longer interested in / able to attend. How can I fix this? Will I be charged extra for this?

We ask you to indicate which sessions you’re interested in attending in order to ensure we have adequate space, chairs, refreshments etc. This helps us when it comes to planning event logistics and in facilitating interactive, engaging discussions on the day-of. You’re more than welcome to change your mind about which sessions you’d like to attend and won’t be charged extra for doing so. We ask that you please contact us at events@afptoronto.org if you would like to make changes to sessions you have previously registered for. This allows us to ensure all of our attendance numbers are up to date and helps us to know when sessions have reached their capacity. We encourage you to review our cancellation policy should you no longer be able to attend once registered.

 

I chose my session selections at the time of registration but that was so long ago – where can I find my schedule?

Upon registering, you should receive two confirmation e-mails: one that contains your payment confirmation and one that contains your registration form information and session selections. We ask that you please save a copy of these e-mails as proof of registration and to bring them with you to Congress. You can search your inbox for “AFP Toronto Event Registration Transaction – Congress 2018” from events@afptoronto.org and your schedule is in the body of the email under Confirmation Details –> Session Options.

 

If for some reason, you did not receive these e-mails, please contact us at events@afptoronto.org for a receipt.

 

Do I have to choose my session selections at the time of registration?

Yes. We ask you to indicate which sessions you’re interested in attending in order to ensure we have adequate space, chairs, refreshments etc. This helps us when it comes to planning event logistics and in facilitating interactive, engaging discussions on the day-of. You’re more than welcome to change your mind about which sessions you’d like to attend and won’t be charged extra for doing so. We ask that you please contact us at events@afptoronto.org if you would like to make changes to sessions you have previously registered for. This also allows us to ensure all of our attendance numbers are up to date and helps us to know when sessions have reached their capacity.

More information about upcoming sessions will become available at a later date on our website. If you’ve already registered for the conference and later see another session you’d like to attend, please contact us at events@afptoronto.org and we will make sure you’re registered for that session. For more information about specific sessions, please contact our Events Coordinator, Stacey Wright at events@afptoronto.org or 416-941-9212 ext. 221.

 

I am trying to look at and register for sessions, but am seeing a bunch of blank time slots on the sessions page…am I doing something wrong?

Nope! We just haven’t released our full session lineup yet. More information will become available at a later date, so stay tuned!

 

I am registering as part of / on behalf of a large group – how can I coordinate their session selections?

The best way to coordinate session selections as part of or on behalf of a large group, is to have each group member give you their contact, dietary and accessibility information including which sessions they will be attending. Once this is complete, you can register your group online by entering each group member’s individual information on the online registration form and then by clicking ‘Save and Add Another Registrant’. After you have entered all each registrant’s information and session selections, instead of clicking Save & Add Another Registrant, you want to click Save & Continue. This will collect each member’s information and create a single event registration invoice. Please note that to qualify for the group discount, all colleagues must be registered together under the same transaction. Group discounts will automatically be applied at checkout, where you can choose to pay online by credit card or request an invoice to be paid by cheque. You can also download the following .pdf version of the registration form, have group members fill out and return to us by e-mail at afpadmin@afptoronto.org.

If you have any problems or questions regarding group registrations, please contact Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225.

 

On the Day

 

Who are some of this year’s speakers?

You can check out the lineup of this year’s sessions and speakers here.

 

Who is this year’s keynote speaker?

This year we are proud to present Hadiya Roderique and Tyceley Williams as our opening plenary speakers. You can learn more about them and their work hereStay tuned for more plenary presentations to be announced!

 

Who should I contact about certain dietary requirements?

Please let us know in advance if you have any dietary requirements. We ask that you please include your specific requirements on your registration form. If you have already registered and have did not indicate these requirements on your registration form, please contact us at events@afptoronto.org to ensure your dietary requirements are met. Please note that our meals are ordered and made outside of the venue, so last minute requests may not be available.

 

Venue

 

Where is this year’s event being held?

Congress 2018 is taking place at the Metro Toronto Convention Centre. Please see our schedule for more information regarding registration, plenary presentations and break times for each day.

 

How do I get there?

You can find directions to the Metro Toronto Convention Centre here. You can also find directions on the Metro Toronto Convention Centre’s Getting Here page.

 

Where do I go once I have arrived?

Congress will be held in the North Building at 255 Front Street W. All sessions are located on Level 200 – you can download the level’s map here. Volunteers will be onsite to direct you.

 

Is the building accessible?

The Metro Toronto Convention Centre offers barrier-free access, and meets all requirements under the Accessibility for Ontarians with Disabilities Act (AODA). Wheelchairs are available upon request, free of charge. If you require additional support for accessibility reasons, please be sure to indicate your specific requirements on your registration form. You can also contact us directly at events@afptoronto.org if you have specific questions regarding accessibility. Arrangements can also be made by contacting Guest Services at the Metro Toronto Convention Centre directly at (416) 585-8237.

 

What if I have an emergency or become ill while attending Congress. What should I do? 

In the event of an emergency, we ask that you please adhere to the Metro Toronto Convention Centre’s emergency procedures for immediate assistance. We also ask that you please let one of the AFP staff or volunteers know should you experience a medical emergency and require immediate assistance. If you’re not feeling well, we ask that you please let one of the AFP staff or volunteers know. The Metro Toronto Convention Centre also has a Nurse’s Station available (for non life-threatening emergencies) located on Level 200, beside Room 203C. You can find a map of its location here.

 

Where are the washrooms located?

Gender neutral washrooms are available on the 300 level by Hall B (near the exhibitor area). Accessible washrooms are located on the 100 level by Room 104A, 200 level by Room 206E, and the Northwest corner of the 300 level by Exhibit Hall A.

 

Travel & Accommodations

 

I’m coming to Congress from out of town, where can I stay?

We appreciate all of our out of town guests and are so happy that you have decided to join us for Congress! This year, we are pleased to offer special AFP Toronto group rates at the Delta Hotel and the Toronto Marriott City Centre (both downtown Toronto and walking distance from the Metro Toronto Convention Centre). In order to take advantage of this rate, reservations must be booked in advance online or by phone by October 17 (Delta) and October 26 (Mariott). When calling to book, please request the Association of Fundraising Professionals group rate.

 

Get a discount on your travel with UP Express!

                   

 

Just visit UPexpress.com before November 19, 2018 and use promo code AFP2018 to get your 25% discount on adult return tickets (round-trip) from Pearson Station to Union Station ($18.50 CAD). Tickets expire 1 year from date of purchase.

  • select “From Pearson To Union,”
  • select an adult return ticket for your round-trip
  • Add to order then click the ‘Buy Now’ button and then Checkout to pay for ticket

At checkout…

  • apply the promo code AFP2018 during purchase

UP Express connects Toronto Pearson International Airport to Union Station in the heart of downtown Toronto in just 25 stress-free minutes—less than half the time it often takes by car. Trains leave every 15 minutes with the first train departing Pearson Station at 05:27 and the last train departing at 00:57. There’s no easier or more convenient way to get to or from Toronto Pearson.

 

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Have more questions? We’ve got answers! E-mail us at events@afptoronto.org and be sure to check back on this page for updates as we get closer to the event!