We’re excited to have you join us for this year’s Congress! As the largest fundraising conference in Canada, there are lots of opportunities for you to gain key industry knowledge, network with like-minded peers and establish valuable connections and experiences to last a lifetime! Whether this is your first, fifth, or fifteenth Congress, there’s something for everyone – from the sessions, the Philanthropy Awards Luncheon and various receptions, Congress 2019 has something for everyone and is all about coming together to #RaiseTheWork.

Explore our frequently asked questions below to learn more about this year’s event:

 

Registration & Pricing

 

I am trying to register but every time I click the register button it brings me to a page where I have to login…what do I do? 

We recently upgraded our database and with that, our process for event registrations. This upgrade helps to ensure your member profile and event registration information is kept more secure. If you’re an active AFP Greater Toronto Chapter member you should have received the following notice of the upgrade by e-mail on August 8, 2019 with instructions on how to login using your unique username and by re-setting your account password.

If you’re not an AFP member, but have registered for AFP Greater Toronto Chapter events in the past, you should have received the following notice by e-mail on August 12, 2019 about logging in using the e-mail address you’ve previously used to register for events with, and by re-setting your account password.

If you did not receive either of these notifications or still have questions about logging in to your account, please contact us at afpadmin@afptoronto.org or 416-941-9212.

 

I am an AFP member from another Chapter (outside of the Greater Toronto Chapter) and see that I can select this option as the registrant type, however I do not see the early-bird discount or special member rate applied? 

Please contact our Membership Coordinator, Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225 to request a special promo code in order to access. Be sure to enter this promo code into the textbox after selecting this option as your registrant type – the discount will then be automatically applied at check-out (must first click ‘continue’ on the page showing the regular total amount).

 

 

How much does it cost to attend Congress?

Prices differ depending on the type of registration you choose and whether or not you are an AFP member. You can see a list of all of our registration options and prices here.

 

 

Do you offer any discounts for groups? How do I register as a group?

Groups of two or more, and five or more colleagues from the same organization are eligible for a 15% and 20% discount, respectively. To qualify for the group discount, all colleagues must be registered together under the same transaction. You can register as a group by entering each group member’s individual information on the registration form and then by clicking ‘Save and Add Another Registrant’. After you have entered each registrant’s information and session selections, instead of clicking Save & Add Another Registrant, you want to click on Save & Continue. This will collect each member’s information and create a single event registration invoice. Group discounts will automatically be applied at checkout, where you can choose to pay online by credit card or by cheque (upon which you will be e-mailed an invoice).

If you have any problems or questions regarding group registrations, please contact Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225.

 

 

How do I pay for registration?

You will be prompted to enter your billing information and then to select a payment method when registering. If you choose to pay online by credit card, you will be prompted to enter your credit card information. We accept Visa, MasterCard and AMEX. If you choose to pay by cheque, you will be sent an invoice by e-mail to be paid prior to attending the conference. Invoices can be paid either by cheque or over the phone by credit card (416-941-9212).

 

Cheques can be made payable to AFP Greater Toronto Chapter and sent by mail to:

AFP Greater Toronto Chapter
260 King Street E. Suite 412
Toronto, ON M5A 4L5

 

Please note late payments will not be accepted and individuals who have received an invoice must have the invoice paid and processed by end of day November 1 in order to be admitted to the event.

 

 

Where can I find information about this year’s bursary program?

More information about this year’s bursary programs will be available on our website – check back soon for details & application instructions!

 

 

I was filling out the registration form and accidentally clicked on a session I am no longer interested in / able to attend. How can I fix this? Will I be charged extra for this?

You’re more than welcome to change your mind about which sessions you’d like to attend and won’t be charged extra for doing so. To view and update your session selections, please click here (you will be prompted to log-in if you’re not logged into your account already). If you did not select any sessions at the time of registration, please do so by November 1 – this helps us to ensure we have adequate rooms and seating available for all participants (to the best of our ability). Please be sure to bring a copy of your session selections as well as this event confirmation with you to the conference. 

We encourage you to review our cancellation policy should you no longer be able to attend once registered.

 

 

I am unfortunately no longer able to attend Congress – can I get a refund?

We ask that you please review our cancellation policy prior to registering. All cancellations must be submitted in advance in writing to Inderbir Malhotra at events@afptoronto.org. Cancellations received on or before October 25, 2019 will be eligible for a full refund, less a $50.00 administration fee. Cancellations received after this date will NOT be refunded. No refunds will be given for no-shows.

 

 

Can I share a registration or pass my name badge on to a friend or colleague if I can no longer stay at the conference?

No! All registrations are individual and name badges are for only the individual who has registered and paid to attend the event. All registration payments MUST be received prior to the conference in order for you to attend. If you are found out to be sharing a name badge and/or have not paid for registration, you may be asked to leave the premises. We ask that you please review our registration and cancellation policy or contact us at 416-941-9212 should you have any additional questions.

 

 

When does early bird registration end?

The last day to take advantage of our early bird prices is Friday, September 20!

 

 

I am interested in registering and supporting Congress as a sponsor or exhibitor. Where can I find information on this?

You can find out more about becoming a sponsor or exhibitor here.

 

 

How do I become a member?

If you’re interested in becoming an AFP Toronto member, we encourage you to check out our membership page and to contact our Membership Coordinator, Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225 for more information.

 

Session Selections

 

I was filling out the registration form and accidentally clicked on a session I am no longer interested in / able to attend. How can I fix this? Will I be charged extra for this?

You’re more than welcome to change your mind about which sessions you’d like to attend and won’t be charged extra for doing so. To view and update your session selections, please click here (you will be prompted to log-in if you’re not logged into your account already). If you did not select any sessions at the time of registration, please do so by November 1 – this helps us to ensure we have adequate rooms and seating available for all participants (to the best of our ability). Please be sure to bring a copy of your session selections as well as this event confirmation with you to the conference. 

We encourage you to review our cancellation policy should you no longer be able to attend once registered.

 

I chose my session selections at the time of registration but that was so long ago – where can I find my schedule?

To view and update your session selections, please click here (you will be prompted to log-in if you’re not logged into your account already). If you did not select any sessions at the time of registration, please do so by November 1 – this helps us to ensure we have adequate rooms and seating available for all participants (to the best of our ability). Please be sure to bring a copy of your session selections as well as this event confirmation with you to the conference. 

 

 

I am trying to look at and register for sessions, but am seeing a bunch of blank time slots on the sessions page…am I doing something wrong?

Nope! We just haven’t released our full session lineup yet. More information will become available at a later date, so stay tuned!

 

 

I am registering as part of / on behalf of a large group – how can I coordinate their session selections?

The best way to coordinate session selections as part of or on behalf of a large group, is to have each group member complete the following registration form. Once you’ve collected everyone’s information, you can register your group online by logging in and entering each group member’s individual information – click ‘Save and Add Another Registrant’ until you have entered each individual group members’ details. After you have entered this for the entire group, click ‘Save & Continue’. This will collect each member’s information and create a single event registration invoice. Please note that to qualify for the group discount, all colleagues must be registered together under the same transaction. Group discounts will automatically be applied at checkout, where you can choose to pay online by credit card or request to pay cheque (upon which you will be sent an invoice).

If you have any problems or questions regarding group registrations, please contact Matthew Ford at afpadmin@afptoronto.org or 416-941-9212 ext. 225.

 

On the Day

 

Who are some of this year’s speakers?

You can check out the lineup of this year’s sessions and speakers here.

 

 

Who are this year’s keynote speakers?

You can learn more about each of our plenary presentations here

 

 

Who should I contact about certain dietary requirements?

Please let us know in advance if you have any dietary requirements. We ask that you please include your specific requirements on your registration form. If you have already registered and did not indicate these requirements on your registration form, please contact Inderbir Malhotra at events@afptoronto.org to ensure your dietary requirements are met. Please note that our meals are ordered and made outside of the venue, so last minute requests may not be available.

 

 

Can I share a registration or pass my name badge on to a friend or colleague if I can no longer stay at the conference?

No! All registrations are individual and name badges are for only the individual who has registered and paid to attend the event. All registration payments (whether paid by credit card or cheque) MUST be received prior to the conference in order for you to attend. If you are found out to be sharing a name badge and/or have not paid for registration, you may be asked to leave the premises. We ask that you please review our registration and cancellation policy or contact us at 416-941-9212 should you have any additional questions.

 

Venue

 

Where is this year’s event being held?

Congress 2019 is taking place at the Metro Toronto Convention Centre. Please see our schedule for more information regarding registration, plenary presentations and break times for each day.

 

 

How do I get there?

You can find directions to the Metro Toronto Convention Centre here. You can also find directions on the Metro Toronto Convention Centre’s Getting Here page.

 

 

Where do I go once I have arrived?

Congress will be held in the North Building at 255 Front Street W. All sessions are located on Level 200 – you can download the level’s map here. Volunteers will be onsite to direct you.

 

Is the building accessible?

The Metro Toronto Convention Centre offers barrier-free access, and meets all requirements under the Accessibility for Ontarians with Disabilities Act (AODA). Wheelchairs are available upon request, free of charge. If you require additional support for accessibility reasons, please be sure to indicate your specific requirements on your registration form. You can also contact us directly at events@afptoronto.org if you have specific questions regarding accessibility. Arrangements can also be made by contacting Guest Services at the Metro Toronto Convention Centre directly at (416) 585-8237.

 

 

What if I have an emergency or become ill while attending Congress. What should I do? 

In the event of an emergency, we ask that you please adhere to the Metro Toronto Convention Centre’s emergency procedures for immediate assistance. We also ask that you please let one of the AFP staff or volunteers know should you experience a medical emergency and require immediate assistance. If you’re not feeling well, we ask that you please let one of the AFP staff or volunteers know. The Metro Toronto Convention Centre also has a Nurse’s Station available (for non life-threatening emergencies) located on Level 200, beside Room 203C. You can find a map of its location here.

 

 

Where are the washrooms located?

Gender neutral washrooms are available on the 300 level by Hall B (near the exhibitor area). Accessible washrooms are located on the 100 level by Room 104A, 200 level by Room 206E, and the Northwest corner of the 300 level by Exhibit Hall A.

 

Travel & Accommodations

 

I’m coming to Congress from out of town, where can I stay?

We appreciate all of our out of town guests and are so happy that you have decided to join us for Congress! This year, we are pleased to offer special AFP Toronto group rates at the InterContinental Toronto. In order to take advantage of this rate, reservations must be booked in advance online or by phone (1-800-235-4670) by October 21, 2019. When calling to book, please request the AFP Congress group rate.

 

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Have more questions? We’ve got answers! Phone us at 416-941-9212 or e-mail Inderbir Malhotra at events@afptoronto.org and be sure to check back on this page for updates as we get closer to the event!

If you’re having technical difficulties logging into your account to register for the event, please call us at 416-941-9212.