I am trying to register but my membership number is not working or it gives me an error message saying that my number does not match my last name. Who should I contact?
The first step, try this troubleshooting tip on How to Read Your Membership Card below. If it is still not working, please contact Matthew at firstname.lastname@example.org or call us at 416-941-9212.
If you received a member card with 12-digits, use the last 8-digits of the card. For example, John Smith’s Member ID number for the Toronto website would be 01234567.
If you received a member card with 6 or 7 digits, add as many zeroes as needed in front of the Membership ID number to make it an 8-digit number. For example, John Smith’s Member ID number would change to 01234567 instead of 1234567.
I am an AFP member from another Chapter (other than Toronto) and my membership number is not working when I register – who should I contact?
Please contact the Membership Coordinator, Matthew, at email@example.com or call us at 416-941-9212.
How much does it cost to attend Congress?
I am trying to register a group in one invoice or payment, how can I do this?
When registering a group, go to the Registration page and fill in the first person’s contact information and at the bottom of the form, hit Save & Continue. On the second page, add the person’s membership number (if applicable) –> Save & Continue. On the next page, confirm the registrant type and price by clicking the checkbox –> Save & Continue. The next page, you can choose the sessions you would like to attend.
If you do not want to choose them at the time of registering, you can leave this page blank.
Once you have chosen your selections, choose the Save & Add Another Registrant. This will open a new window and you can add the details of the second person in your group. The name of the first registrant will be at the bottom of the form. After you have entered all your registrant’s session selection, instead of clicking Save & Add Another Registrant, you want to click Save & Continue. The discount will automatically be applied at checkout, where you can choose to pay online or request an invoice.
If you have any problems or questions, please contact firstname.lastname@example.org or call us at 416-941-9212.
How do I pay for my invoice?
At the time of registering, you can pay online with a Visa, Mastercard or Amex. If you choose the invoice option at the time of registering, you can call the AFP Toronto office: 416-941-9212 with the credit card information and we can process the payment for you. If your organization prefers to pay with a cheque, please address the cheque to AFP Toronto and send it to:
AFP Greater Toronto Chapter
260 King Street East
Please let us know in your registration if you have dietary requirements that need to be addressed. If you did not include these details in your registration, please email them ASAP to Matthew at email@example.com. Certain dietary meals are ordered and made outside of the venue so last minute requests may not be available
I have chosen my session selection but I want to change my schedule – who do I contact to make that change?
To make changes to your session selection, please email Matthew at firstname.lastname@example.org. These requests can only be made in writing and some sessions may be full and unable to change.
I chose my session selections at the time of registration but that was so long ago – where can I find my schedule again?
You can search your inbox for “AFP Toronto Event Registration Transaction – Congress 2017” from email@example.com and your schedule is in the body of the email under Confirmation Details –> Session Options.
Do I have to choose my session selection at the time of registration?
You can skip the session selection in the registration form and choose your sessions another day. Do not delay as some sessions may be full! It is required that you do choose your session selection prior to attending the event so the proper rooms can be secured for the session. To choose your sessions later, you can download the Session Selection spreadsheet, highlight your chosen selections, save the document as YOUR FULL NAME, and please send to Liz at firstname.lastname@example.org. Do not delay as some sessions may be at capacity and you will not be able to attend.
I am registering a large group – how can I coordinate their session selections?
You can download the Session Selection spreadsheet and send it to the group. Each person from the group must highlight their own session and save the document as their FULL NAME. Once you have collected all the group’s session selections, please email all Excel documents together to Liz at email@example.com
Where is the event held?
How do I get there?
You can check out the Metro Toronto Convention Centre’s website for directions within Toronto, outside of Toronto, and parking options.
The Metro Toronto Convention Centre offers barrier-free access, and meets all requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”). Wheelchairs are available upon request, free of charge. Please contact the Guest Services Desk directly at (416) 585-8237 for arrangements.
The Nurse Station is located on Level 200, beside Room 203C. You can find a map of its location here.
Please let us know in your registration if you have dietary requirements that need to be addressed. If you did not include these details in your registration, please email them ASAP to Matthew at firstname.lastname@example.org. Certain dietary meals are ordered and made outside of the venue so last minute requests may not be available.