Job Listings

Echo Marketing Solutions

Team Lead/Supervisor, outbound Telefundraising Centre

Posted date: May 2, 2008
Closing date: No closing date

Join one of Canada’s Top 50 emerging growth companies!

[Profit Magazine Oct 2007]

Echo Marketing Solutions Inc. is a progressive, growing direct marketing firm with a unique purpose to transform the way fundraising is done in North America. We provide strategic leadership, donor research, database analysis, and tele-fundraising to non-profit clients across North America.

Join our expanding team…

Team Lead/Supervisor, outbound Telefundraising Centre

This position reports the Vice President of Service Delivery

The Team Lead manages, develops and coaches an assigned team (Coaches, Specialists and Reps) and is responsible for the achievement of performance against client campaign/program goals.

The Opportunity at Echo:

Make a direct contribution: This role allows you to directly contribute to the growth of a young, expanding, fast paced firm

Make a difference: The work you will be doing on behalf of Echo’s non-profit clients in North America will have a direct impact on the world and our future

Make your mark: Ideas and new ways of thinking and operating are strongly encouraged

Self development: Enhance your personal and professional growth through hands on learning

The Team Lead will be responsible for:

• Team leadership, coaching and development
• Cross training, career planning and succession planning
• Monitoring and managing client campaign/program performance
• Meeting financial targets and other call centre metrics
• Dialer set up
• Hiring and performance management
• Resource planning and deployment
• Rewards and recognition
• Closing & opening of shifts
• Participating in script writing and script testing
• Contributing to Operations Meetings
• Bringing forth ideas and recommendations
• Process development and improvements

Key Requirements:

• 1+ years of successful call centre coaching and/or supervisory experience
• Track record of performance as a Rep
• Experience in a 3rd party call centre; selling high end services
• Previous client campaign/program management experience would be an asset
• Previous B2C experience
• Post-secondary degree/diploma or equivalent work experience
• Excellent analytic, organization and problem resolution skills
• Proficient written and verbal communication skills
• Proficiency in MS Office, specifically Word, Excel and PowerPoint
• Previous dialer management experience would be helpful
• Understanding of the Non for Profit sector and Telefundraising would be a definite asset
• Experience and desire to work within a flat, non hierarchical environment
• Strong interpersonal and motivational skills
• Ability to build and maintain strong relationships through credibility and trust
• Ability and willingness to work shifts:

o 5-day week

o Weekdays noon – 9:00 p.m.

o Rotating Saturdays

o Occasional overtime is required

o Open and close assigned shifts

Key Required Behaviours:

• Client-centred approach
• Change Leader
• Collaboration; team play
• Commitment to Self Development
• Results Orientation
• Entrepreneurial Spirit

Echo offers:

• Collegial, informal, fun workplace
• People-oriented management style
• Competitive compensation plan
• Conveniently located at Yonge and Sheppard; directly connected to the North York Centre subway station and Empress Walk shopping Mall

If Echo fits with your capabilities, passion, and career and personal interests, then we would welcome hearing from you. Please submit your resume to

apply-tl-afp@echotheagency.com

We appreciate all interest in the opportunity. However, we will only be able to contact candidates who most closely match our requirements for this position.

About Echo Marketing

Echo helps empower non-profits across North America by fixing a fundamentally flawed revenue model and generating huge streams of recurring net revenue through the acquisition, retention & cultivation of monthly giving and major/planned giving programs. It accomplishes this through strategic leadership, donor research, database analysis, and tele-fundraising.

Our vision to transform the way fundraising is done in North America has begun to take shape in Canada, with a number of NFP’s who have built a mature monthly giving program. Echo now stands ready to take the market lead in the US market as well. Echo is in the unique position of being one of the few organizations with the know-how and ability to build a large monthly file which generates long term value for our non-profit clients.

Echo was founded in 2003. The company culture is results and idea driven, team oriented, non stuffy, energetic and self motivated. Echo has realized 50-100% growth in its first three years and is poised for continued future growth.

In addition to a great work environment and competitive compensation plan, Echo is conveniently located at Yonge and Sheppard, just North of Hwy 401 and directly connected to the Empress Walk subway station and shopping Mall.

For more information, visit our web site at www.echotheagency.com.