Posted On: 2017-02-23
Closing On: 2017-03-31
Location: Toronto, ON
Effective: 2017-06-01
Employment Type: Full-Time
Level: Intermediate
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Job Description

14 months, maternity leave contract

With a collection of nearly six million artifacts and specimens that spans over 4.5 billion years of natural history and the expanse of human civilization, the Royal Ontario Museum (ROM) is Canada’s largest field research museum and one of the world’s preeminent cultural centres. An indispensable resource for advancing scholarship, research, and conservation, the ROM also fosters engaged communities and transforms learning experiences by connecting its more than one million annual visitors with the world and each other.

Philanthropic support is vital to ensuring that the Museum can continue to share its collection with the public and extend the reach and accessibility of its programming. As the largest non-government funder of the ROM, the ROM Governors inspires donors to invest in developing the relevance and impact of the Museum’s offerings for audiences today and for generations to come.


The Senior Development Officer manages the implementation of Royal Patrons Circle (RPC) and Young Patrons Circle (YPC) renewal and acquisition campaigns and stewardship benefits, to achieve revenue growth and increased donor engagement.  He/she is the point person for all Patron categories assigned and is responsible for the Annual Fund campaign and pipeline building, ensuring a high level of stewardship and upgrade potential.  This position has two direct reports, the Development Officer, Patron Programs & Online Giving, and the Administrative Assistant, Annual Giving. 


  1. Acquisition and Renewal Strategy Management for Patrons:  In consultation with the VP and team members, plan Patron acquisition and lapsed campaigns, renewal and upgrade strategies to achieve target for donors typically up to $5000. Activities managed in the implementation of these strategies include:  identifying vehicles and segments for specific campaigns; measuring and reporting on retention and growth plans; and ensuring systems for referring and tracking pipeline prospects to Patrons, Major Gifts, Events, Legacy and Corporate Partnerships. 
  2. Stewardship Management:  Ensure continuous improvement to renewal, auto-renewal, and upgrade communications strategies, and ensure appropriate recognition and benefits execution of all annual donors with the support of the team.  Personally ensure excellent service with the support of the Development Officer for all assigned donor segments.  Work directly with the AVP Communications to confirm communications and mailings schedules for RPC and YPC materials, and review and approve all materials. Liaise with ROM Membership staff on e-communications distribution schedules to Patrons, and regarding upgrade solicitation integration in Membership communications/all mediums. 
  3. Coordinate the Implementation and Evaluation of Annual Fund Campaign:  Devise, execute, track, measure and report on approved donor renewal, upgrade and acquisition initiatives for Annual Fund. Evaluate opportunities to integrate RPC and YPC asks into campaigns for best ROI.  In addition, conduct internal audits with ROM departments to regularize the collection of relevant leads across the institution, and follow policies pertaining to privacy, confidentiality and storage in Raiser’s Edge (RE) or elsewhere.
  4. Staff Management: Oversee the work and coaching of the Development Officer and Administrative Assistant, ensuring appropriate training and professional development opportunities.  On a day-to-day basis, oversee the timely management of renewal and thank you letters and emails, gift processing, personalization and copy editing, events management and RSVPs, list pulls and queries for recognition and clearance, meetings support and set-up, and management of YPC Ambassadors. 
  5. Volunteer Management:  Oversee the YPC Committee and RPC Ambassadors.  Actively participates in RPC Committee meetings. Identify opportunities for increased volunteer engagement, external outreach, recruitment of new volunteers, and transitioning of volunteers.  Provide support to the VP, Annual Giving of RPC Committee initiatives.


  • University degree in arts or business administration, fundraising or other relevant subject areas
  • A minimum of five years of progressive work experience in fundraising roles with direct experience in personal solicitations, and experience coordinating donor acquisition and retention strategies for annual giving programs
  • Experience with renewals processes, implementing benefits, and events management
  • Experience managing direct reports
  • Experience in managing telemarketing campaigns with suppliers
  • A strong knowledge of Raiser’s Edge is required and hands-on gift processing experience is highly desirable
  • Exceptional interpersonal skills and professional presence necessary to interact with donors, senior volunteers, Museum staff and other stakeholders
  • Impeccable oral and written communication skills
  • Fundraising communications experience including web, online donation platforms, telemarketing scripts, email and written correspondence, phone and in person  
  • Ability to organize and manage a diverse range of assignments and projects with high efficiency, yet with thorough attention to detail and follow-through
  • Resourcefulness and independence, while remaining comfortable working within the framework of an integrated development program and team-oriented environment
  • Sound experience with Microsoft Word, Excel, and PowerPoint as applied to the preparation of constituency communications and financial reports
  • A flexible schedule that allows for after-hours events and meetings

Reports to: Vice President, Annual Giving

Starting Date:  June 2017

PLEASE SUBMIT RESUME PRIOR TO 5:00 p.m. on March 31, 2017 to Linda Knox, Senior Human Resources Advisor, Royal Ontario Museum Governors Office, 100 Queen’s Park, Toronto, Ontario, M5S 2C6; Fax: 416-586-5827; email: – please include Internal Competition #2017-013 - Senior Development Officer, Patron Programs & Annual Fund in the subject line.

The ROM Governors Office is an Equal Opportunity Employer.

The ROM Governors wishes to thank all who apply, however, only candidates selected for an interview will be contacted.

The ROM Governors is committed to fair and accessible employment practices.  Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.