Posted On: 2017-04-03
Closing On: 2017-04-21
Location: Toronto, ON
Effective: immediately
Employment Type: Full-Time
Level: Senior

Job Description


The Toronto Symphony Orchestra (TSO) is one of Toronto’s most important cultural institutions, recognized internationally as an outstanding orchestra and proud to represent Canada on the world stage. Founded in 1922, the TSO exists to inspire, enrich and engage audiences of all ages, to enhance our city, and to serve as a showcase of the beauty and power of orchestral music. Peter Oundjian, now in his 13th season as the TSO’s Music Director, leads the Orchestra with a commitment to innovative programming and audience engagement through a broad range of performances that showcase the exceptional talents of the Orchestra along with a roster of distinguished guest artists and conductors. The TSO also serves the larger community with TSOUNDCHECK, the original under-35 ticket program; the Toronto Symphony Youth Orchestra; and music education programs that reach tens of thousands of students each year.

If you are an energetic fundraising professional looking to work in the performing arts to help enrich lives through the power of music, this opportunity may be the right one for you!



Senior Development Officer, Patron & Annual Giving

Full-time; compensation commensurate with experience

Reports to the Associate Vice-President, Development

The TSO is seeking a highly motivated and experienced fundraiser to join a dedicated team of development professionals responsible for building long-term donor relationships in support of the TSO’s annual operations. The Senior Development Officer, Patron & Annual Giving (SDO) will manage an established patron program (the “Maestro’s Club”) and oversee annual giving and young patron giving. In this highly collaborative role, the SDO must build effective relationships with fundraising colleagues, direct reports, and staff across the organization, as well as volunteers and supporters. This position has two direct reports: Development Officer, Annual Giving, and Development Coordinator, Maestro’s Club.


  • Develops, manages and evaluates comprehensive individual giving fundraising strategies, from identification through stewardship, to grow the annual fund and improve retention

  • Manages renewal, upgrade, and acquisition of patron-level donors (“Maestro’s Club” gifts of $2,000-$19,999) - by mail, email, phone and in person

  • Personally initiates regular contact with donors to deepen their commitment, identify propensity for increased support, and ensure excellent donor servicing

  • Writes compelling and tailored solicitation and stewardship communications for the portfolio; reviews and approves copy for other annual giving programmes

  • Directs coordination of membership events to ensure maximum donor engagement and satisfaction

  • Oversees the coordination of the donor newsletter, giving brochures, and other annual fund communications

  • Staff management: Oversees the work and coaching of the Development Officer, Annual Giving and the Development Coordinator, Maestro’s Club, ensuring appropriate training and professional development opportunities.  On a day-to-day basis, oversees the timely management of renewal and acquisition communications, personalization and copy writing, and donor servicing.

  • Volunteer Management: Manages the Maestro’s Club Ambassadors Committee and oversees the Young Leadership Council.  Identifies opportunities for increased volunteer engagement, external outreach, recruitment of new volunteers, and transitioning of volunteers.  Provides updates to the Associate VP, Development on volunteer initiatives to engage where appropriate

  • Identifies annual donors with capacity for leadership or planned gifts and works with colleagues to develop customized moves management strategies to increase support

  • Evaluates campaign performance, benchmarks, revises strategies where necessary, and prepares weekly reports for Associate Vice-President, Development

  • Participates in planning, strategy, and evaluation of annual giving programs with Associate Vice-President and the Development team

  • Personally participates in the cultivation and stewardship of donors at TSO events, performances, and through donor lounge duty at concerts


Experience & Qualifications:

  • University degree in arts or business administration, fundraising or other relevant subject areas
  • A minimum of five years of progressive work experience in fundraising roles with direct experience in cultivation and solicitation of mid-level gifts
  • Experience with donor retention and acquisition strategies, implementing donor benefits, and events management
  • Experienced and confident staff and senior volunteer manager and coach
  • Impeccable verbal and written communication skills
  • Excellent interpersonal skills: thoughtful, donor-centric, ability to initiate, cultivate and maintain relationships easily
  • Highly detail oriented, results-driven and organized; superior project management skills
  • Strong analytical and data skills, including data segmentation techniques
  • Resourceful and independent while remaining comfortable working within the framework of an integrated development program and team-oriented environment
  • Highly professional, tactful, mature, conscientious; demonstrates high degree of personal integrity and adheres to the AFP Fundraising Code of Ethics and the Donor Bill of Rights
  • Advanced level PC skills (MS Office) and highly proficient user of at least one fundraising database (ex. Raiser’s Edge, Tessitura)
  • Adaptable to a flexible work schedule including select evenings and weekends
  • Experience in the performing arts sector and interest in classical music preferred

Flexibility in hours and ability to work occasional evenings and/or weekends (during the September to June concert season) as part of the Toronto Symphony Orchestra team is required.  The Toronto Symphony Orchestra provides a collegial, entrepreneurial work environment and opportunities for advancement and professional development.

The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply.

The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

Application Process:

Please email your resume, cover letter, and salary expectations in confidence by April 21, 2017 to Sarah Bullick, Acting Vice-President, Development, Toronto Symphony Orchestra at No Phone calls please.  We thank all applicants for their interest; however, only those applicants considered for this position will be contacted.