Posted On: 2017-05-16
Closing On: 2017-05-26
Location: Toronto, ON
Effective: ASAP
Employment Type: Full-Time

Job Description

Vacancy Type: Term Vacancy Notice
Start: A.S.A.P.
End: 2 years from start date
Department: UA, Development
Position: 1000649
Grade: MAC - C42 ($59,540 - $95,264)
Hours of Work: 36.25 hours per week
Reporting to: Director, Annual Giving


Qualified MAC employees will be interviewed before members of other employee groups.

How to apply

Apply online before: Friday May 26, 2017 (4:30pm)

At the intersection of mind and action, Ryerson is on a transformative path to become Canada’s leading comprehensive innovation university. It is a distinctly urban university with a focus on innovation and entrepreneurship, a mission to serve societal need, and a long-standing commitment to engaging its community. Guided by a bold Academic Plan, an ambitious research agenda, and a Master Plan to revitalize the campus and surrounding neighbourhood, Ryerson is the most applied-to university in Ontario relative to available spaces, and its reputation with business and community leaders continues to rise. As employers, we’re working towards a people first culture and we’re proud to have been selected as one of Canada’s Best Diversity Employers and a Greater Toronto’s Top Employer for 2015 and 2016. To learn more about our work environment, colleagues, leaders, students and innovative educational environment, visit, check us out on Twitter @RyersonU, @RyersonHR and @RyersonEDI, and visit our LinkedIn company page.

University Advancement
University Advancement's mission is to develop and foster positive relations with our internal and external partners; to enhance Ryerson's image and profile in the broader community; and to increase the financial and material resources of the university through an integrated program of communications, fundraising and service to alumni and friends of Ryerson.

The Opportunity
We are seeking a Manager, Annual Giving to ensure the efficient and successful operation of University Advancement’s Annual Giving program with a strong focus on managing the operations of the student call centre. The successful candidate will work with the Director, Annual Giving to develop and execute operational plans for integrated annual giving campaigns with a focus on telephone fundraising, email and other channels where appropriate. You will monitor, analyze and report regularly on results and progress towards the meeting of performance objectives. You will manage all operations of our fully automated (CampusCall) telemarketing fundraising centre, including budget and staff recruitment, training and coordination. You will establish and communicate performance standards (i.e., the amount of money to be solicited) for a variety of donor prospects, develop and updates training manuals, caller scripts, briefing and fact sheets.

The Ideal Candidate Profile
Proudly diverse and intentionally inclusive, we know that our strengths lie in our connections to our community. The successful candidate will be a skilled relationship builder with a passion for innovative, integrated annual giving. You have a post-secondary degree and a minimum of three (3) years’ experience in annual giving with a proven track record in telephone fundraising. Your experience includes recruiting and managing telemarketers, including providing training to new callers, re-training returning callers on an ongoing basis, scheduling and delegating work assignments, monitoring and evaluating performance, taking disciplinary action and making termination decisions, as required. You have experience in managing staff and payroll, including determining individual employee wage rates (within a given range) and establishing appropriate incentive programs to reward performance.

Specific qualifications and experience required for the position:

  • Successful completion of a post-secondary degree in a relevant field.
  • A minimum of three (3) years of experience of annual giving and advancement/fundraising experience with a proven track record in telephone fundraising, including managing staff, performance management and a budget

Please apply directly online at

Go to External Opportunities page and search for Manager, Annual Giving (Telefundraising)