Posted On: 2017-08-28
Closing On: 2017-09-15
Location: Toronto, ON
Effective: October 2017
Employment Type: Contract
Level: Intermediate
Download File

Job Description


(14 months, maternity leave contract)


With a collection of more than six million artifacts and specimens that spans over 4.5 billion years of natural history and the expanse of human civilization, the Royal Ontario Museum (ROM) is Canada’s largest field research museum and one of the world’s preeminent cultural centres. An indispensable resource for advancing scholarship, research, and conservation, the ROM also fosters engaged communities and transforms learning experiences by connecting its more than one million annual visitors with the world and each other.

Philanthropic support is vital to ensuring that the Museum can continue to share its collection with the public and extend the reach and accessibility of its programming. As the largest non-government funder of the ROM, the ROM Governors inspires donors to invest in developing the relevance and impact of the Museum’s offerings for audiences today and for generations to come.



Reporting to the Senior Development Officer, Patron Programs & Annual Fund, this position supports the Patron Programs by providing outstanding donor stewardship, personalized renewal and solicitation requests, thank you correspondence and phone calls with an overall goal of increased donor satisfaction and support. 

The Development Officer oversees the scheduling and execution with appropriate staff of the Patron Programs events, manages the YPC Ambassadors volunteer group to increase donor engagement, and is the lead project manager for digital appeals and online giving. This position is responsible for a portfolio of approximately $220,000 for YPC with the support of the SDO, and $100,000 online for a total target of over $300,000.



You like meeting new people and are not afraid to start a conversation with a stranger. You are comfortable with the digital space, interested in new ways to communicate and fundraise online, and understand the technical and marketing language associated with online giving platforms. You are organized, efficient and take initiative to problem-solve and anticipate the next step. While you excel at focused, independent work, you also work well in a team and are flexible to competing demands and priorities. You have a pleasant and professional phone manner and are able to handle delicate and confidential information respectfully.


  1. Coordination of Renewals and Solicitations for RPC and YPC:  Ensure the highest level of accuracy, efficiency and personalization in the coordination of all welcome, renewal and solicitation mailings and emails, and help to identify pipeline prospects for other Governors teams. 
  2. Events Coordination:  Schedule and execute approved Patron Programs events with the support of the Special Events staff, ensuring the highest quality in donor stewardship and cultivation, budget adherence, and processes.  Manage RSVPs and invitation mailings executed by the Administrative Assistant, build donor relationships at all events, and take an active role in cultivating and stewarding donors in person. 
  3. Project Management of Digital and Online Giving: Leads the strategy and execution with project teams in the implementation of digital appeals and improvements or updates to online giving visibility and functionality.  Keeps on top of trends in the industry and advises the Senior Development Officer of opportunities for integration or support of all annual giving programs.  Manages stewardship as appropriate of all online donors.
  4. Manages Stewardship for all Categories Assigned:  Makes thank you calls and manages recognition as appropriate for online donors, and for Patrons up to $1000.  Personally provides exemplary service to all Patrons and donors leading to a high level of donor satisfaction and support.
  5. Volunteer Management: Oversee the YPC Ambassadors and participate in the YPC Committee meetings. Participate in RPC meetings as appropriate. Identify opportunities for increased volunteer engagement, external outreach, recruitment of new volunteers, and transitioning of volunteers.



This position requires a post-secondary degree or diploma in a related field and a minimum of three to four years of progressive experience in fundraising, research, digital marketing, or stewardship.

The successful candidate must also possess:

  • Exceptional interpersonal skills and professional presence necessary to interact with donors, patrons, senior volunteers, senior Museum staff and other stakeholders.
  • Excellent problem solving skills, business acumen, strategic aptitude, and sound judgment.
  • Knowledge of the market place and donor base, as well as online giving platforms
  • Knowledge of legacy giving is a definite asset.
  • Exceptional and proven oral and written communication skills.
  • Ability to efficiently organize and manage a diverse range of assignments while meeting multiple deadlines, along with thorough attention to all details and consistent follow through.
  • Resourcefulness and independence, while remaining comfortable working within the framework of a team-oriented environment.
  • Sound computer skills and experience with The Raiser’s Edge, Microsoft Word, Excel, PowerPoint and InDesign as applied to the preparation of proposals, reports and presentations.
  • Understanding of the vision, mission and values of the Museum and role of the ROM Governors.
  • A flexible schedule that allows for after-hours events and meetings.


Reports to: Senior Development Officer, Patron Programs & Annual Fund

Starting Date: October 2017


PLEASE SUBMIT RESUME PRIOR TO 5:00 p.m.. on September 15, 2017 to Linda Knox, Senior Human Resources Advisor, Royal Ontario Museum Governors Office, 100 Queen’s Park, Toronto, Ontario, M5S 2C6; Fax: 416-586-5827;  email: – please include Competition #2017-074 - Development Officer (Patron Programs) in the subject line.

The ROM Governors Office is an Equal Opportunity Employer.

The ROM Governors wishes to thank all who apply, however, only candidates selected for an interview will be contacted.

The ROM Governors is committed to fair and accessible employment practices.  Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.