Posted On: 2018-01-12
Closing On: 2018-01-26
Location: Toronto, ON
Effective: asap
Website: http://righttoplay.com
Employment Type: Full-Time
Level: Intermediate

Job Description

BACKGROUND:

Right To Play is a global organization committed to improving the lives of children and youth affected by conflict, disease and poverty. Established in 2000, Right To Play has pioneered a unique play-based approach to learning and development which focuses on quality education, life skills, health, gender equality, child protection and building peaceful communities. With programming in over 20 countries, Right To Play transforms the lives of more than one million children each week using play and sports, both inside and outside of the classroom. In addition to our work with children, Right To Play advocates with parents, local communities, and governments to advance the fundamental rights of all children.

Right To Play is headquartered in Toronto, Canada and has operations in North America, Europe, the Middle East, Africa and Asia.

Visit us at www.righttoplay.com 

 

JOB SUMMARY:

Right To Play’s (RTP) Canadian National Office (CNO) is a busy hub, generating funding of $8,500,000 for RTP’s programs in 2018, and providing crucial support in advancing our vision of a healthy and safe world through the power of sport and play. The Monthly Giving Coordinator, a new position, will play an essential part by supporting the Community Engagement team in raising over $1,500,000 of that total.

Reporting to the Director, Community Engagement, the Coordinator will provide fundraising and administrative support to Right To Play’s expanding monthly giving program. Working in a fast-paced environment, this position requires a motivated and dedicated individual with a keen eye for detail, who enjoys interacting with donors and has an understanding of backend systems. 

The Coordinator will work collaboratively with the other members of the monthly giving team to provide best in class service to the growing number of dedicated monthly supporters of Right To Play. As the first point of contact for newly acquired monthly donors the Coordinator fulfils a key role in establishing the relationship and, therefore, must have excellent interpersonal skills and a positive phone disposition. In addition, the Coordinator must have solid knowledge of fundraising software such as CRM Dynamics, and a strong background in systems and data management as they will be responsible for using the data in the development of the new donor relations program. 

Right To Play’s monthly giving program is an organization priority entering 2018, and a key channel for investment, in terms of driving new revenue and acquiring new donors. As such, this role is a growth opportunity, as the channel grows. This individual will have an aptitude for project management, superior organizational and problem solving skills, a “can-do” attitude and the desire to grow their career at Right To Play Canada.

PRIMARY RESPONSIBILITIES:

Job Responsibility #1: Donor Communications (50% of Time):

  • Stewardship: Develop and manage stewardship plans for monthly donors including; Welcome calls to new donors, maintaining ongoing stewardship such as personalized thank you letters and monitoring and reporting on acquisition and retention KPIs to ensure plans address the areas of highest attrition.

  • Retention: Work with the Development Officer and Director, Community Engagement to develop and test strategies for retaining donors.

  • Acquisition: Implement and deliver additional ask strategies for different segments of monthly donors, including preparing scripts, collateral and supplementary materials for conversions, renewals and upgrades.

  • Other: Respond to donor calls, ensuring the accuracy of contact information and records, reprocessing donations and supporting the Community Engagement team as necessary.

 

Job Responsibility #2: Systems and Processes (45% of Time):

  • Data Management: Input payment updates of monthly donors in Artez and IATs; import call reports and log other donor communications into CRM.

  • Tracking and Monitoring: Review recurring payments on IATs for accuracy, monitor new monthly donors and recurring payments entered in IATs by external vendor, deal with day-to-day and troubleshooting issues as they arise.

  • Updating Donor Records: Liaise with Development Officer to make appropriate adjustments to donor records and recurring payments on Artez, IATs and CRM.

  • Reporting/Invoicing: Prepare reports on CRM and IATs for donor journey strategies, track and report updates to external vendor, reconcile invoices.

  • Other duties: aid the tax receipting process to ensure information on receipts and personalized letters are accurate.

 

Job Responsibility #3: Perform other Duties as Assigned (5% of Time):

  • Participate in annual planning and operational execution at the CNO.

  • Attendance at all Right To Play signature fundraising, stewardship and cultivation events.

 

MINIMUM QUALIFICATIONS (must have):

EDUCATION/TRAINING/CERTIFICATION:

  • Minimum degree or diploma from a relevant university or college program.

  • Post graduate degree or accreditation in philanthropy or fundraising is preferable.

 

EXPERIENCE:

  • Minimum two years in a non-profit environment.

  • Office administration experience required.

  • Experience in coordinating systems and maintaining 1000+ records in a database.

  • Proven track record providing donors with top quality service.

 

TECHNICAL SKILLS:

  • Extensive experience working with Microsoft Office applications.

  • Solid understanding of fundraising software such as MS CRM, Raiser’s Edge or Salesforce.

  • Ability to manage and analyze data, look for patterns and make decisions based on that data.

  • Speaking and presentation over the phone.

 

COMPETENCIES/PERSONAL ATTRIBUTES:

  • Ability to work well under pressure.

  • Possess excellent organizational and creative thinking skills; attention to detail is imperative.

  • Proven ability to set priorities, complete work with minimal supervision and meet deadlines.

  • A hands-on team player.

  • Excellent written and verbal communications skills.

  • Pleasant persona; ability to liaise with various donors in a professional and tactful manner.

  • Exceptional interpersonal and relationship building skills; customer service oriented.

  • Ability to take initiative to ensure results; self-motivated.

  • Highly professional in approach and detail oriented.

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LANGUAGES:

  • Fluency in oral and written English.

  • Knowledge of french is an asset.

 

DESIRED QUALIFICATIONS (an asset):

  • Experience within a multi-national non-profit preferred.

  • Experience with fundraising for internationally based programs preferred.

  • Experience with design programs (Adobe InDesign, Photoshop, Illustrator).

  • Experience with leading trainings and presentations.

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Compensation:                          We offer a competitive salary and benefits package

 

Employment Start Date:    Immediately

Contract Duration:           Full Time

HOW TO APPLY:

If you are interested in applying for this position, please send your resume and cover letter by January 26, 2018 to:

akemp@bdrconsultants.com and kindly insert “Response to HR - Monthly Giving Coordinator” in the subject line. Please indicate your salary expectations in the cover letter.

While we thank all applicants for their interest, only those selected for interviews will be contacted.

Right To Play is a child-centered organization.  Our recruitment and selection procedures reflect our commitment to the safety and protection of children in our programs. The successful candidate will be required to provide a satisfactory police record check as a condition of employment.

 

All applicants are notified that, where needed, accommodation for disabilities will be provided on request. This includes accommodation for attending interviews and assessment tests.  

To learn more about who we are and what we do, please visit our website at www.righttoplay.ca.