Posted On: 2018-02-09
Closing On: 2018-02-25
Location: Toronto, ON
Employment Type: Full-Time
Level: Senior
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Job Description



RATE OF PAY: $64 000 - adjusted for experience

Location:  Downtown Toronto, University Ave and Dundas St. West

Role: Full time with applicable benefits



The Senior Manager, External Relations is responsible for providing critical support to the external and national stakeholder engagement activities of the organization’s executive team, primarily the President & CEO, Vice President Revenue Development, Vice President Counselling Services and Programs, and the Board to support the achievement of the organization’s strategic objectives in revenue and thought leadership.

As the key liaison for the organization’s leadership with external stakeholders – donors, partners, government and volunteers, the Senior Manager is a taskmaster extraordinaire and supreme relationship builder with great collaborative spirit and passion for our mission.


  • Liaison on behalf of President & CEO, Board and Executives for scheduling and managing external meetings
  • Supports  the organization’s leadership to establish long-term partnerships and strengthen existing relationships
  • Organize and coordinate activities such as meetings, lunches, etc. pertaining to the President & CEO and Executive Team involvement in external relations
  • Track, attend when necessary, and report on all outreach and follow-up to external stakeholders
  • Prepare briefing documents and other collateral as required. 
  • Develop and execute Principal Gift solicitation strategies with different levels of the organization
  • Serves on cross-departmental committees or task forces as appropriate
  • Emulates a culture of philanthropy, and ensures requests from internal and external stakeholders are responded to with a high degree of urgency, relevancy and accuracy



  • Diploma or post graduate diploma or certification in a fundraising program is an asset
  • Five or more years of progressive experience in high-stakes relationship management
  • Demonstrated experience of strategic results in a cold call environment
  • Excellent written communication skills, meticulous attention to detail
  • Demonstrated diplomacy, and interpersonal skills to liaise with executive and the board
  • Poise and gravitas to act on behalf of the CEO and negotiate with team members
  • Strong networking and relationship building skills
  • Excellent organizational skills and multi-tasking in a fast paced environment with limited resources
  • Ability to travel.



If you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being, please visit, open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled: lastname_firstname_seniormanagerexternalrelations


This posting will close on Sunday February 25 , 2018.

For more information about Kids Help Phone, please visit our website at;



Kids Help Phone is a Canadian and world leader, known for our expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people. Since 1989, we have offered kids, teens, and young adults a critical lifeline of hope and support through our free, anonymous service, which research shows significantly improves youth mental health. Young people reach out to Kids Help Phone’s counsellors from every corner of the country via phone and Live Chat and also benefit from our database of local youth-serving programs. Kids Help Phone’s website is a widely recognized model of youth-focused design, offers therapeutic tools, games, information, and counselling. As an organization that speaks with young people every day, we work to share their perspectives and improve their well-being on a societal level. Kids Help Phone raises the majority of our revenue from individuals, foundations, corporations, and community fundraising; thanks to our generous donors, we can work to achieve our vision of a future where every young person in Canada will access the support they need in the way they need it most.  


Accredited member, Imagine Canada Standards Program.


Kids Help Phone is committed to an inclusive, equitable and accessible workplace. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.