Posted On: 2018-06-01
Closing On: 2018-06-29
Location: Toronto
Effective: July 16, 2018
Employment Type: Full-Time
Level: Intermediate

Job Description

Senior Development Officer, Maestro’s Club

The Toronto Symphony Orchestra is seeking a full-time Senior Development Officer for the Maestro’s Club. The TSO’s Maestro’s Club giving program is a significant source of annual funding that helps sustain the artistic excellence of the orchestra. The Senior Development Officer, Maestro’s Club is responsible for development and execution of the Maestro’s Club membership campaign, including exceptional donor servicing.

Major Accountabilities & Duties

Planning & Management

  • Manage the Maestro’s Club membership portfolio, from cultivation through stewardship, to meet or exceed revenue targets.
  • Participate in planning, strategy, and evaluation of overall annual giving programs, with AVP Development
  • Conduct analysis and tracking to support planning and forecasting
  • Manage Maestro’s Club expense budget


  • Focus efforts on cultivation and acquisition of new annual donors through face-to-face and personalized communication.
  • Manage Maestro’s Club renewal process including mailings, and follow-up calls to members, including personal calls and coordination of calls by other members of the Development Team.

Cultivation & Stewardship

  • Build relationships with donors to deepen their engagement
  • Provide professional, prompt, and donor-centric customer service over the phone, by email, and in-person
  • Manage the fulfillment of Maestro’s Club donor membership benefits and recognition including donor lounge access, member events, receipts, thank you letters and welcome packages, etc.
  • Liaise with donor ticket coordinator for ticket requests, departmental holds and to ensure donor ticketing needs are fulfilled.
  • Provide stewardship fulfillment including, but not limited to, thank you calls and donor welcome/clarification calls in coordination with the team
  • Actively work to identify annual donors with potential for upgrade and/or legacy giving for further engagement
  • Provide on-site event support for member events and assist in representing the Development team in the donor lounge for TSO concerts
  • Lead Maestro’s Club Ambassador meetings and work with volunteers on Ambassador recruitment
  • Liaise with various TSO departments and suppliers as required

Experience & Qualifications

  • Proven track record of related experience in the context of a comprehensive fundraising campaign.
  • Excellent interpersonal skills, demonstrated ability to initiate, cultivate and maintain relationships easily
  • Strong communicator: communicates professionally and comfortably with donors and staff in person, by phone and in writing
  • Organized; strong time and project management skills
  • Good judgment, diplomacy, sensitivity and tact
  • Excellent attention to detail; donor-centric in approach
  • Strong problem solving skills, results-oriented, critical thinker
  • Self-starter, works both independently and as part of a team
  • Accountable, ethical demonstrates exceptional follow-through
  • Able to maintain a high degree of confidentiality and diplomacy
  • University degree, community college diploma or equivalent work experience
  • 3+years of progressive experience in Annual Giving or fundraising, preferably in the cultural sector
  • Strong technical skills including proficiency in Microsoft Office Suite and fundraising/ticketing database applications; working knowledge of Tessitura an asset

Flexibility in hours and the ability to work occasional evenings and/or weekends as part of the Toronto Symphony Orchestra team is required.

The TSO provides a comprehensive benefits plan, a collegial work environment, and opportunities for advancement and professional development. The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.



Please email your cover letter and resume in one PDF file to: employment@TSO.CA 

No phone calls please.

Deadline: Friday June 29, 2018 at 4:00pm


The Toronto Symphony Orchestra thanks all applicants for their interest, but only those applicants selected for an interview will be contacted.

The Toronto Symphony Orchestra (TSO) is one of Toronto’s most important cultural institutions, recognized internationally as an outstanding orchestra and is proud to represent Canada on the world stage. The TSO exists to inspire, enrich and engage audiences of all ages, to enhance our city, and to serve as a showcase for the beauty and power of orchestral music. It is an exciting time in the organization’s history with many new initiatives underway that will deepen the TSO’s connection with the community and provide music lovers with meaningful opportunities to get involved.