Posted On: 2018-07-10
Closing On: 2018-07-24
Location: Toronto
Effective: August 20, 2018
Employment Type: Full-Time
Level: Intermediate

Job Description

Title: Individual Giving Manager

Location: ShelterBox Canada National Office (Toronto, Ontario)

Salary: Commensurate with experience, benefits after three-month probationary period

Status: Full Time

Reporting to: Executive Director

Start Date: Monday August 20th, 2018

Role Objectives:

With our passion and our impatience for change, we will reach more people with emergency shelter and tools. As we look at 2018 and beyond, we are expanding our fundraising capacity to increase our efficiency and reach, and push ourselves to be the best we can be for the families we help.

This is an exciting time to join the fundraising team, to help achieve our ambitious income targets and grow our reach to key Canadian audiences.

Working closely with the Executive Director, and our small staff team you will help to deliver ShelterBox’s Individual Giving strategy recruiting new supporters as well as developing long-term meaningful relationships with existing supporters. This will involve managing a busy and varied workload of national campaigns, with specific responsibility for donor recruitment, retention and development across a variety of traditional and digital channels.

We are looking for an organized and motivated individual with an understanding of the principles of fundraising and marketing. The successful candidate will also possess an understanding of what motivates people to give. You will possess a working knowledge of relevant marketing tactics to recruit, develop and retain customers. This role will also suit someone who has an eye for opportunities and enjoys contributing to strategy. You must also possess excellent planning and communication skills, as well as the ability to interpret numerical and statistical information to monitor performance.



  • Produce and manage multichannel direct marketing campaigns, email appeals and other donor communications for ShelterBox’s individual supporters within agreed timescales and budgets.
  • Produce regular communications, updates and stewardship pieces for donors
  • Create and update campaign pages on the website
  • Manage the day-to-day relationships with external agencies to ensure the timely delivery of mailed campaigns.
  • Liaise and build relationships with internal stakeholders to ensure effective communication and a collaborative approach around the development and delivery of campaigns.
  • Work with the Executive Director to design and test new creative approaches to maximize campaign results
  • Carry-out and update a variety of donor journeys to maximize lifetime value of supporters including new recruits, regular givers and legacy donors
  • Implement the major disaster appeal plan for individual giving during any high profile disasters.
  • Work with the Database and Donor Relations Coordinator to report on key metrics and out-puts.
  • Monitor results and analysis of campaigns and provide recommendations for appropriate changes to improve future campaign results
  • Produce and proof copy, artwork and data, ensuring that creative is delivered to highest standard of quality.
  • Keep up-to-date with developments in the fundraising sector, particularly in relation to best practice and compliance regulation and ensure these are followed



  • Post-secondary education in a relevant program
  • Minimum of 2 years of relevant experience
  • Understanding of direct marketing techniques within a multi-channel environment
  • Knowledge of individual giving fundraising
  • Relevant working knowledge of donor or customer care principles
  • Experience delivering activities, campaigns or events
  • Ability to work in a team towards multiple deadlines
  • Ability to monitor and report against plans and budgets
  • Strong communication skills and excellent attention to detail
  • Excellent time management and organizational skills
  • Ability to work well under pressure
  • Ability to write effective and professional communications for a variety of audiences
  • Clear passion for fundraising and ShelterBox’s mission
  • Fully IT literate (Microsoft office etc)
  • Ability to legally work in Canada
  • Fluency in written and spoken English


In addition to these requirements, the following are considered to be strong assets for this role:

  • Working knowledge of CRM databases, especially Sumac
  • Working knowledge of Adobe Creative suite
  • AFP membership
  • Access to a vehicle
  • Experience within a multi-national non-profit preferred
  • Experience fundraising for international programs


ShelterBox Canada is an equal opportunity employer. ShelterBox Canada sincerely thanks all candidates for their interest, however, only those selected for an interview will be contacted. No phone calls please. 

Please include a cover letter with your resume when applying.

To apply, please email your cover letter and resume with the subject “Individual Giving Manager” to Applications must be received by 5pm EDT on July 24, 2018.