Posted On: 2018-10-03
Closing On: 2018-10-12
Location: Toronto
Employment Type: Full-Time
Level: Intermediate

Job Description

Canada has one of the highest rates of multiple sclerosis in the world, making MS Canada’s disease. The MS Society of Canada is the country’s leading MS advocate, funding leading research in MS and programs & services that help people live well with the disease.

Reporting to the Director, Annual Giving and Donor Relations, the Development Officer is a results-oriented, front-line fundraiser. This role is responsible for the national stewardship strategy of the Research Partners (RP) program and for the relationship management of RP donors within the Ontario/Nunavut division. The position manages a portfolio of Foundation donors and seeks to deepen engagement with her entire portfolio of donors.

Working closely with the Director, Annual Giving and Donor Relations, the Development Officer is responsible for developing and implementing a mid-level giving program that builds off the strong foundation of the RP program and enhances the pipeline of major donor prospects. The role requires exceptional customer service and strong communication skills to ensure the retention and growth of both portfolios. The programs this role is responsible for are giving programs that are intended to leverage and upgrade donor giving and involvement.


Key Responsibilities:

Revenue Development and Donor Relations

  • Relationship manager for a portfolio of $1,000-$25,000 donors and prospects and completing activities including cultivation, solicitation and stewardship for portfolio
  • Manages a portfolio of donor relationships including Research Partners and Foundations
  • Effectively and consistently reaches out to donors via phone, email and personal visits to deepen their affinity, engagement and support of the Society
  • Leads the development of strategies to acquire new donors and recover lapsed donors
  • Leads the cultivation and solicitation of gifts to build the capacity of the programs for donors in the $1000 - $25,000
  • Identifies donors with capacity to make a major gift and develops strategies to cultivate these donors
  • Develops and implements a mid-level giving program to bridge the gap between the direct marketing program and the major gifts program while leading the development of a mix of direct mail strategies and personal communications
  • Responsible for developing national stewardship strategies to increase engagement of donors to the Research Partners program
  • Manages the administration of the Research Partners program: gift administration including mail processing, coding in Cornerstone and the Society’s primary CRM database, receipt mailing, and investigation of errors
  • Fulfillment of stewardship benefits for donors in Ontario/Nunavut division as dictated by the stewardship matrix
  • Revenue tracking and analysis
  • Involvement in strategy development regarding the solicitation and upgrade of Research Partners
  • Acting as a resource to divisional development officers
  • Works closely with the Legacy Giving team to identify legacy prospects
  • Works with other Leadership Giving staff creating strong relationships to enhance donor engagement and increase donor giving to levels above $25,000



  • Provides regular status reports (including written reports and presentations) to the AVP Philanthropy and Campaign and relevant volunteers or MS staff that include highlights or issues related to annual and mid-level donors
  • Analyze and report on results and have the ability to adapt plans if required
  • Provides updated monthly analysis to Director, Annual Giving and Donor Relations to track the efficiency and effectiveness of existing fundraising strategies against budget
  • Provides annual analysis to identify trends in donor giving and upgrading across the country
  • Develops for approval an annual plan for Research Partners program and gifts in the $1,000 - $25,000 range in collaboration with the Director, Annual Giving and Donor Relations
  • As needed, prepares briefing notes that serve as background for meetings with volunteer solicitors and donors
  • Maintains accurate and consistent donor activity tracking in the Salesforce database including call reporting, moves management and database updates
  • Acts as Leadership Giving representative for national prospect sharing and management.



  • Actively collaborates as a member of the National Leadership Giving team to promote leadership giving to the MS Society
  • Participates in monthly team teleconference calls to share learnings and best practice and team meetings for idea generation and visioning for the program
  • Collaborates with mission colleagues on opportunities for funding support and donor relationships
  • Collaborates with the communications team to ensure adherence to overall marketing brand guidelines and integration with the overall strategy


Chapter and Volunteer Engagement

  • Collaborates with regional and chapter staff and volunteers to provide counsel, solicitation assistance and to enhance the leadership giving fundraising success of the organization
  • Working with the Director, Annual Giving and Donor Relations, helps manage the Leadership Circle program, the Society’s staff and volunteer giving campaign



  • College diploma or university degree with at least 3-5 years proven success in a non-for-profit fundraising environment or the equivalent education and experience
  • Experience in a multi-level charity environment is required
  • Membership in the Association of Fundraising Professionals or the Canadian Association of Gift Planners would be an asset
  • Ability to build strong relationships with prospective and current donors, board members, senior leadership, the leadership giving team, researchers and other staff
  • Proven ability to close gifts in the $1,000 – 25,000 range
  • Demonstrated success in providing exceptional constituent customer service
  • Dynamic, outgoing personality with sound judgment and discretion
  • Demonstrated commitment to professional growth
  • Strong interpersonal and leadership skills and the ability to work effectively with all levels within the organization
  • Ability to work autonomously and as a member of a team in a fast-paced, high volume and professional environment, managing multiple priorities
  • Excellent written and verbal communications skills. Demonstrated comfort with public speaking and oral presentations
  • Excellent working knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook and database systems
  • Strong organizational skills with the ability to multi-task and work under pressure to meet tight deadlines for projects and task
  • Accuracy and attention to detail
  • Demonstrated ability to take initiative, problem-solve and practice sound decision making
  • Knowledge of the Salesforce Database is an asset
  • Ability to maintain confidentiality at all times
  • Flexible, results and detail oriented


Special Considerations: 

  • Occasional travel required
  • Additional time may be required, on occasion, in the evenings and on some weekends due to the nature of the position


Location: Toronto, ON 


We are working on a world free of MS, where improving people’s quality of life is a part of our everyday life. If you too are passionate about our mission, we invite your expression of interest and resume submission to:

Tracey Dhani
Director, Annual Giving and Donor Relations

Application Deadline: October 12, 2018


Please note:

  • Applicants must include a cover letter and state salary expectations within their application in order to be considered
  • Applicants must be legally entitled to work in Canada to be considered for this position


The MS Society has a bold vision for the future. We have a team of dedicated professionals who share a common goal to end MS and to improve the lives of those affected by MS. We strive to be an employer of choice and provide a working environment that values diversity, team work, and professional development. 
The MS Society of Canada embraces diversity and encourages all qualified applicants to apply. We are committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code throughout the selection process. Please contact should you need accommodation.

More information about the MS Society is available at