Posted On: 2019-07-04
Closing On: 2019-07-31
Location: Richmond Hill
Effective: ASAP
Employment Type: Full-Time
Level: Management
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Job Description

Every so often a unique opportunity crosses our path. The kind of position that intersects with those at a pivotal juncture in life when care, empathy, and support are critical. A role that blends personal service to others and leadership.

The Executive Director role at Hill House Hospice in Richmond Hill, Ontario is such an opportunity.

Hill House Hospice is a home-like alternative to institutional care and in-home care for those who are in the final stages of a terminal illness.   It is a residential environment that is patient and family focused. The care team at Hill House understands that the patient and their loved ones are an integral part of the holistic approach to palliative care.

The creation of an appropriate environment is an essential part of the holistic concept of care. Therefore, the selection of the site for Hill House Hospice was of primary importance. Located in the heart of Richmond Hill, the home is well situated to meet the needs of the broader York Region community.   Set on approximately one acre of land, in addition to beautiful grounds, the house includes three bedrooms, a fully equipped kitchen and a large living room with a fireplace. The House can accommodate up to three residents at a time.   Hill House has many areas where family members and friends can have privacy, meditate or take time for reflection. It is a home in every sense of the word - filled with laughter, tears and memories.


Accountable to the Board of Directors, the Executive Director:

  • Leads and manages the day to day operations of the Hospice
  • Exemplifies capacity for hands-on implementation and a strategic/visionary mindset
  • Undertakes to secure the long-term viability and sustainability of the organization
  • Drives clarity of the vision, mission, and values of the Hospice, exercising compassion and skill to ensure dignified patient-focused care and family-centered support
  • In collaboration with staff, volunteers and other members of the multidisciplinary team, identifies opportunities to improve the patient and family experience of care and the efficiency and effectiveness of resource use
  • Assists the Board by framing options, providing analysis and selection of the best go-forward propositions that maintain the vision and mission of the Hospice while responding to the changing landscape, including health care and political realities
  • Develops and maintains collaborative relationships with various healthcare agencies relevant to the provision of hospice palliative care (e.g. LHIN, Hospice Palliative Care Ontario)
  • Manages staff resources and oversees the work of palliative care team members
  • Provides support to the Board of Directors through assistance in development of policies, information gathering, and preparation of reports
  • Maintains responsibility for quality assurance and compliance programs
  • Creates and maintains a safe, harmonious environment for self, patients, volunteers and caregivers


  • Ensures appropriate implementation and documentation of Hospice services
  • Ensures the existence of an effective volunteer component within the hospice
  • Assessment of trends and issues to identify and recommend opportunities for continued improvement in Hospice and care services
  • Maintains responsibility for patient and family advocacy
  • Provides input into the strategic planning process in conjunction with the Board of Directors
  • Identifies and reports risk management issues
  • Supportive of hospice nursing staff pursuing the CHPCN(C) certification in Hospice Palliative Care Nursing Canada


  • Manages the Hill House operation within budget guidelines through review of performance measures and use of staff resources proportional to activity and patient care
  • Oversees day to day financial operations
  • Enables and implements the use of technology in all its various forms and regards it as essential, particularly in the areas of medical record keeping, budgeting/financial management systems, and marketing, communications and fundraising, including social media


  • Provide strategic guidance and direction towards the accomplishment of fundraising goals
  • Develops relationships with current and prospective funding partners
  • Identifies funding opportunities to the Board of Directors
  • Leads, collaborates, and engages the development, implementation, execution and evaluation of the Hospice’s fundraising activities, both current and future
  • Creates strategic external marketing and communications initiatives to generate awareness and inform the community and primary external stakeholders of the Hospice
  • Expands fundraising activities to support existing programs and operations and future growth
  • Represents the Hospice in the community and media
  • Participates in public speaking engagements


  • Five or more years of progressive senior leadership, management, and fundraising experience, preferably in a health care related organization and/or charity
  • Experience working with, supporting, and/or reporting to a governance Board preferred
  • Community or residential hospice/palliative care or other complementary health care field experience would be an asset
  • Demonstrated professional success in direct donor engagement, donor development, and fundraising solicitation
  • Experience developing, implementing, and executing successful fundraising initiatives; which may include direct mail, major gifts, corporate giving, capital campaigns, events, etc.
  • Exceptional networking and relationship building skills with external stakeholders
  • Exemplary team-building, interpersonal, and leadership skills
  • Developed strategic direction and strategic planning skills
  • Strong financial acumen and experience developing strategic and operational budgets
  • Ability to handle multiple, concurrent issues, projects and tasks in a controlled and systematic manner to ensure design and production of high quality deliverables
  • Strong organizational, planning and time management skills
  • Excellent assessment, decision making, problem solving, priority setting and critical thinking skills
  • Polished verbal and written communications
  • Proven public speaking and presentation abilities
  • Proficient in the use technology for daily operations and external communications
  • Commitment to upholding professional practice standards in responding to the patient and community needs
  • Sensitivity to various cultural practices
  • Demonstrated capacity to work in a health care environment which can be highly emotional and stressful when dealing with patients, their families, health care providers and other stakeholders
  • Experience as a primary healthcare provider, such as a Registered Nurse, an asset


  • University degree preferably in business, marketing and/or health/medical/nursing sciences, or equivalent sector leadership and management experience
  • Certified Fund Raising Executive (CFRE) designation an asset

If you would like to apply for this role or start a confidential conversation about the opportunity, please respond by emailing your contact information and resume to: We thank all respondents but, only qualified candidates will be contacted

Cause Leadership Inc. is managing this search on behalf of Hill House Hospice. We are a cause based, leadership focused solutions company providing executive search & recruitment services to the charitable sector.