Posted On: 2019-07-18
Closing On: 2019-08-18
Location: Toronto
Effective: ASAP
Employment Type: Full-Time
Level: Senior

Job Description


Operation Smile Canada is seeking a seasoned and accomplished direct response/annual program fundraiser to join a dynamic team and help us achieve our “wildly important” goals.

We’re a volunteer-delivered global medical charity that provides free surgery to repair cleft lip, cleft palate and other facial deformities for children and young adults. Active in over 60 countries around the world, we exist to make sure everyone gets the safe corrective surgery they need wherever they live in the world.
Through our medical and education missions around the world, guided by our Global Standards of Care, we are at the forefront of enabling local communities in low- and middle-income countries to provide safe surgery because we believe access to safe surgery is a basic right. For more information, check us out at:


The Senior Manager, Direct Response will help drive forward a national integrated direct response fundraising program that uses a variety of channels (direct mail, phone, digital, and DR/DITV.) Initially, your primary focus will be management and growth of the direct mail and monthly giving programs. There will be cross-functional opportunities for you to contribute your direct response fundraising expertise to help refine and expand our mid-level donor and email/digital programs, and scope out and build new programs like face-to-face. Operation Smile Canada’s model is team-based, so you’ll likely be involved in many facets of our fundraising efforts along with donor service and stewardship.



  • University Degree in a relevant field such as Business, Marketing or a certificate/ diploma in fundraising,
  • 5-plus years of relevant experience managing direct marketing and digital campaigns,
  • CFRE designation an asset but not a requirement,
  • Experience working with Raiser’s Edge is required,
  • Experience working with external vendors,
  • Demonstrated ability to work in MS Office and related software.


Aside from always smiling, you have a positive and healthy perspective about work and the contribution you can make to the future growth and continued success of Operation Smile. You are highly detail-oriented with strong organizational, project and time management skills. You have excellent writing, proofing and creativity skills and possess a positive can-do attitude. You are results-oriented with the ability to meet and exceed performance targets, and take pleasure in analyzing data and translating results into new action. You have the ability to work in a fast-paced environment, manage competing deadlines, and cope with and manage change. Finally, you’re the kind of person who can work as part of a team as well as independently.


Please submit your resume or CV along with a cover letter (together as one PDF document) to: Please ensure the subject line of your email contains the position title: Senior Manager Direct Response

Address your cover letter to:

Zak Bailey, CFRE
Development Counsel
Operation Smile Canada

Sunday, Aug 18, 2019

Thank you for your interest in being part of our smile movement at Operation Smile Canada. We look forward to hearing from you. In the meantime, keep smiling - a child is counting on it!