Posted On: 2019-08-07
Closing On: 2019-08-23
Location: Toronto, ON
Effective: ASAP
Employment Type: Full-Time
Level: Intermediate
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Job Description

Officer, Donor Relations & Communications

National Ontario and Nunavut Divisions

Canada has one of the highest rates of multiple sclerosis in the world, making MS Canada’s disease. The MS Society of Canada is the country’s leading MS advocate, funding leading research in MS and programs & services that help people live well with the disease.

Reporting to the Director, Annual Giving and Donor Relations, the Officer, Donor Relations & Communications is a key member of the Leadership Giving team, providing support to a group of skilled professionals in the areas of donor cultivation, stewardship and strategic writing, with a focus on building consistent stewardship practices across all Divisions and developing new recognition opportunities and stewardship practices for campaign and major donors.  This position will apply best practices in donor relations and leverage their excellent creative-thinking skills and superior writing and content management skills to develop donor content and communications.  The Officer serves as the key writer, regularly crafting major gift proposals as well as grant and sponsorship requests.  The Officer performs a vital role that underpins effective fundraising as a strategist and story teller by developing multi-faceted plans, creating compelling content and ensuring regular, high quality donor interactions to strengthen donor relationships.  Working collaboratively and leveraging the expertise of each team member, this position fosters a culture of philanthropy to grow an engaged donor base.

Key Responsibilities:

Planning & Processes

  • Implement protocols for cultivation and stewardship opportunities including gift impact reporting, donor recognition and celebration events, acknowledgements, communications, and other opportunities for donor engagement.
  • Implement a successful and integrated donor relations program that strategically targets all levels of giving as defined by the Leadership Giving team.
  • Create and maintain an active menu of recognition and engagement options for use organizationally wide.
  • Track feedback from internal and external stakeholders and develop strategies to ensure donors and leadership volunteers are appropriately recognized.
  • Follows market trends and applies learnings to the overall MS Society’s overall donor relations strategy.

Donor acknowledgement & recognition

  • Implement and coordinate donor relations, stewardship and related communications focused on annual, monthly, mid-level and major gift donors.
  • Implement custom strategies to maintain and grow the monthly, mid-level and major donor programs.
  • Provides support to senior National staff in fulfilling stewardship requirements of major donors.
  • Produces content in accordance with donor relations strategy and associated content plan such as gift acknowledgements, thank you letters, newsletters, annual report content, web copy.
  • Facilitate monthly stewardship meetings to share best practice leadership on donor recognition standards, providing a platform for teams to collaborate, share ideas, present new innovative ideas and to inspire teams to elevate service.
  • Ensure timely revisions and updates to all donor recognition collateral, for example an electronic donor wall, and website as needed.
  • Consult with all teams and manage the process of ensuring all eligible donors, sponsors and stakeholders are included.

Donor Communications

  • Lead and manage all stages of writing and proposal development for a variety of proposals for National Office.
  • Provide support to proposal development for divisions.
  • Oversee the content development for donor facing publications and online content.
  • Lead the content development and management function for donor communications.
  • Interviews experts and stakeholders as required to develop content eg: researchers, staff, volunteers, donors.


  • Actively promote, participate in, and be an ambassador of the MS Society of Canada’s fundraising activities and events.
  • Support collaboration and teamwork throughout the Foundation.


  • Related university degree or college diploma with 7 years’ progressive experience related to major tasks and 5 years’ experience in professional writing in a not for profit organization.
  • Experience with donor management and relationship building is required.
  • Knowledge of Salesforce or other similar databases is required.
  • Strong knowledge of best practices in communications with applied skills in fund development and persuasive writing.
  • Proven experience implementing successful stewardship programs including effective donor management.
  • Strong leadership and interpersonal skills to drive collaborative projects and decision making.
  • Outstanding communicator with excellent writing skills, ability to conduct in-depth donor interviews, prepare and edit fundraising proposals while combining inputs from a variety of sources.
  • Detail oriented, focused and goal-oriented.
  • Skilled facilitator.
  • Problem solving and using judgment in situations requiring initiative and tact.
  • Superior writing and verbal skills and verbal communications skills, including superior customer service attributes, professional demeanor and a positive attitude.
  • Skilled relationship builder.
  • Capacity to work both independently and with a dynamic team in a fast-paced office environment.
  • Strong computer skills, including Microsoft Office suite of products and database management.

Special Considerations: 

  • Occasional travel required.
  • Additional time may be required, on occasion, in the evenings and on some weekends due to the nature of the position.


Location: Toronto, ON 

We are working on a world free of MS, where improving people’s quality of life is a part of our everyday life. If you too are passionate about our mission, we invite your expression of interest and resume submission to:

Tracey Dhani

Director, Annual Giving and Donor Relations


Application Deadline: August 23, 2019


Please note:

  • Applicants must include a cover letter and state salary expectations within their application in order to be considered.
  • Applicants must be legally entitled to work in Canada to be considered for this position.

The MS Society has a bold vision for the future. We have a team of dedicated professionals who share a common goal to end MS and to improve the lives of those affected by MS. We strive to be an employer of choice and provide a working environment that values diversity, team work, and professional development. 

The MS Society of Canada embraces diversity and encourages all qualified applicants to apply. We are committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code throughout the selection process. Please contact should you need accommodation.


More information about the MS Society is available at