Posted On: 2019-11-25
Closing On: 2019-12-08
Location: Toronto, ON
Employment Type: Full-Time
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Job Description

Development Manager, Fundraising Operations

The Aga Khan Museum (AKM) in Toronto, Canada offers visitors a window into worlds unknown or unfamiliar: the artistic, intellectual, and scientific heritage of Muslim civilizations across the centuries from the Iberian Peninsula to China. Its mission is to foster a greater understanding and appreciation of the contribution that Muslim civilizations have made to world heritage. Through education, research, and collaboration, the Museum will inform and inspire audiences from all cultures by presenting art created in the Muslim world throughout the past fourteen centuries, along with current paths of artistic practice and cultural development. 

Purpose of Position

The Development Manager Fundraising Operations is a new post that is being created to take on the overall responsibility for the management of the operations of the Aga Khan Museum’s Development Department. Having started from a zero base five years ago, the Museum’s Development Department has grown rapidly and is responsible for over $9.0M in fundraising a year. It is poised to grow further with the launch of several major fundraising campaigns in the next few years. 

Reporting to the Chief Development Officer, the Development Manager, Fundraising Operations will lead the team that provides the operational infrastructure for the department, including research, grant and proposal writing and communications and runs stewardship programs for Friends, Patrons and Donors. The team will support the front-line fundraising staff of the department, who are responsible for the identification, cultivation and securing of donors and donations for fundraising campaigns. The incumbent will work with the team to further develop systems, processes, and structures that will ensure solid operations for the continued growth of development activities. Working in close collaboration with the Chief Development Officer, the Campaign Director and other senior fundraisers, the Development Manager, Fundraising Operations will partner in the achievement of the overall fundraising goals of the department.

The successful candidate will be a team-leader who is well-experienced in stewardship, proposal writing or the management of donor databases.  S/he will be highly-skilled in the use of donor management systems, capable of improving the Department’s utilization of the database as an insightful business tool.

Key Responsibilities

  • Being responsible for the deliverables of the development operations team.
  • Being responsible for the growth of the Museum’s Friends, Patrons, Corporate memberships and other donor programs including overseeing the acquisition and renewal campaigns.
  • Overseeing initiatives for the re-engagement of lapsed donors.
  • Overseeing the development of grants and sponsorship proposals in response to fundraising requests.
  • Overseeing activities for the stewardship of the Museum’s Friends, Patrons and donors, and the planning of events such as exhibition openings, the annual Gala and outreach to supporters outside Toronto.
  • Overseeing the creation of collateral and the management of communications to Friends, Patrons and Donors through the planning of communications through email, social media and regular mail, and the creation and distribution of the Annual Report.
  • Overseeing all web platforms with regards to messaging and giving mechanisms.
  • Overseeing the administrative support provided to the Global chapters including facilitating the work of the onsite admin individuals.
  • Managing the donor management database (Tessitura), including financial and management tracking, reporting and forecasting, business analytics and data mining for departmental, senior management and other stakeholders.
  • Training other team members in the use of the database and ensuring that there is optimal use of the database.
  • Being responsible for supporting the fundraisers through the operational oversight of a team of researchers and development writers.
  • Triaging and ensuring the prioritization of research and proposal requests made by the fundraising team.
  • Overseeing timelines for research and grant writing for applications for government and foundation grants that are the responsibility of the operations team.
  • Providing oversight to the teams to ensure CRA compliance with respect to all development transactions.
  • In conjunction with the Chief Financial Officer and the Chief Development Officer developing and managing the operating budget of the Development Department.
  • Recruiting, onboarding and managing all the direct reports.

Any other tasks as assigned by the line manager.

Qualifications & Experience

  • University or college degree in arts, fundraising or research.
  • Minimum 5 years’ experience in a fundraising or in an operations capacity in a not-for-profit organization.
  • Experience in developing, managing or coordinating at least one of the program areas listed below:
    1. patrons and membership;
    2. stewardship and events management;
    3. research and proposal writing;
  • A strong team leader, experienced in managing a team of individuals with the ability to train, evaluate, and motivate staff and volunteers.
  • A highly skilled user of donor management databases, capable of identifying salient information required in business analytics, data mining and the creation of financial and management reports.
  • Well-developed customer service experience including conflict resolution.
  • Solid interpersonal and relationship management skills.
  • Effective writing and presentation skills.
  • Ability to work in a fast-paced environment. Adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities.
  • Excellent organizational and time management skills.
  • Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public. Exercise tact and diplomacy at all times. Demonstrate an understanding of protocol and sensitivity to cultural diversity issues.
  • Expressed interest in the mandate of the Museum.

To Apply

Please send your cover letter and resume to on or before December 8, 2019.

The Museum thanks all those who apply, however only shortlisted candidates will be contacted. Shortlisted candidates will be requested for verified samples of their work and will need to appear for a writing test. 

Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices.  Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview.