Posted On: 2020-03-10
Closing On: 2020-04-15
Location: Toronto, ON
Effective: June 2020
Employment Type: Full-Time
Level: Senior
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Job Description

Is this you?

You are a professional, mature, creative fundraising professional who is genuinely curious about healthcare. You’ve ideally worked in a hospital foundation and have experience working on a grateful patients’ program.

Your peers would describe you as highly organized, creative and thoughtful in your approach to fundraising. You’re a natural relationship builder and can easily pivot your style based on the needs of your audience. Physicians and clinicians enjoy working with you because you keep your word, you are efficient with their time and you fundamentally care about their success.

You love securing large gifts, though it really isn’t about the size of the gift that gets you excited. You are more excited about helping donors say ‘thank you’ to a hospital that has played a significant role in their lives or the lives of their loved ones. Whether the experience was positive or negative, your donors are grateful. You respect that nuance and you understand and respect a gift of $1,000 from a donor may be a massive financial commitment to them. As a result, you give that donor the same amount of time and respect as you would one at a higher level. Its not about size of gift for you, it’s about quality.

You love being part of a team and fundamentally believe a rising tide lifts all boats. That said, you are comfortable with being the sole fundraiser on your program working alongside a group of dedicated fundraisers. You are good at collaboration and would be excited to work with peers in annual giving, communications and marketing to help further the profile of your program. You are open to mentorship and look forward to receiving senior leadership member’s advice and support.

Above all, you’d be passionate about joining an organization that is dedicated to taking on some of the world’s most intractable health challenges.

Does this sound like you? If so, read on…

The Organization

St. Michael’s Hospital Foundation, through its philanthropic activities, assists St. Michael’s Hospital in attracting the resources required to fulfill and enhance its mission of caring, research and education as inspired and fostered by the Sisters of St. Joseph. Their physicians, surgeons, scientists and staff are relentless in taking on some of the world’s most intractable health challenges. At St. Michael’s, their health-care teams have a unique attitude. They never say no. They never give up. No matter the problem, St. Michael’s looks for a way to solve it. St. Michael’s Hospital Foundation is leading the way in helping the hospital break new ground in kidney transplantation, neonatal care, multiple sclerosis, and cardiac and neuro innovation. It’s thanks to the donors and champions – who go to the wall for St. Michael’s, day in and day out – that St. Michael’s can continue to develop revolutionary approaches to patient care and to conduct research that changing how diseases are treated and future generations of doctors and scientists are educated.

The Foundation supports St. Michael’s ongoing mission to be a healthcare leader providing innovative and compassionate care driven by the incredibly generous help and support of all its donors. Since the Li Ka Shing Knowledge Institute debuted in 2011, St. Michael’s has become internationally renowned as a research powerhouse – at the forefront of new medical discoveries and home to the world’s top talent.

By joining St. Michael’s Hospital Foundation, you will become part of a growing team of top and incredibly dynamic team of fundraisers who support St. Michael’s as an internationally renowned patient care and research powerhouse – at the forefront of new medical discoveries and home to the world’s top talent.

The Position

This is a newly created role that will focus on a unique and incredibly important segment of St. Michael’s donor base: Grateful Patients. The primary responsibility of the incumbent will be to strategically plan, implement and actively build solicitation and pipeline strategies that focus on building a fully engaged Grateful Patient experience.  This role will actively lead the development and implementation of a collaborative and integrated grateful hospital, staff and patient engagement experience.  

The Grateful Patient program at St. Michael’s has organically grown, as patients and their families are inspired to support the hospital after receiving exceptional care. The program currently brings in $1,000,000 for the Foundation. With a dedicated fulltime Foundation employee, there is exceptional potential for this program to thrive. This is an opportunity for an experienced fundraiser to take a program and ‘make it their own’. Clear targets for growth will be determined between the incumbent and their leadership.

As the Grateful Patient program represents a diverse portfolio, from gift size, to frequency and complexity, the Senior Philanthropy Officer (SPO) will report to the Chief Philanthropy Officer (CPO) Due to the uniqueness of the portfolio, our incumbent will work closely with the Senior Director Annual Giving on a 360 degree grateful patient donor journey and implementation. The CPO will assist the incumbent in door opening within the hospital as physician and clinician relationships will be vital for the future health of the program. Due to the unique nature of this portfolio, the incumbent will also work closely with the Director of Communications of the Foundation as Grateful Patient messaging, marketing materials and touch points will need to be thoughtfully developed and implemented.

Responsibilities Include:

Fundraising Activities

  • In collaboration with the Chief Development Officer, Sr. Director Philanthropy and Director, Communications the SPO will develop, implement and execute approved strategies designed to engage and inspire revenue from grateful patients and staff. This would include the development of an annual strategy, implementation plan and budgets
  • Annual fundraising goal of an agreed upon 1-year revenue goal - Including strategy and implementation of tactics to achieve the agreed upon revenue figure
  • Develop an understanding of the educational, research, clinical and financial needs and goals of SMH
  • Act as the liaison with physicians, clinical leads and staff to develop, pilot and test cultivation, solicitation, and stewardship activities for grateful patients from all streams including major gift donors
  • Identify potential partners and donors, as well as develop strategies with the Director to cultivate, solicit those prospects and steward their gifts, including written materials such as cases for support, proposals, and scripts
  • Liaise with other philanthropy portfolios – working in collaboration with, events, planned giving and communications teams to ensure that the pipeline and donor experience is consistent across all initiatives
  • Liaise with stewardship and communications team to develop proposals, gift agreements and stewardship reports where applicable
  • Prepare reports and materials that will track progress and support fundraising activities
  • Ensure tracking and data entry is maintained for assigned portfolio
  • Assist in the preparation of an annual plan of measurable goals and strategies to maximize Grateful Patient engagement, experience and donations to the organization
  • Provide input respecting grateful patient fundraising initiatives that can be incorporated into the overall SMF Philanthropy Plan

Stewardship Activities

  • Work closely with Director Donor Relations & Stewardship team to determine the best strategies for effective stewardship of Grateful Patient donors
  • Assist in the development of and ensure the appropriateness and quality of all necessary materials, proposals, cases for support, letters, reports and acknowledgements for cultivation and stewardship of donors
  • Work with gift processing team to ensure that acknowledgements, tax receipts, invitations, and other correspondence are sent in a timely manner

Volunteer Management

  • Work with senior management to identify and recruit volunteer leaders where appropriate
  • Supervise, coordinate and effectively engage volunteers in the identification, cultivation, solicitation and stewardship of donors, grateful patients and hospital staff
  • Liaise with assigned groups and committees to provide guidance and leadership

Cross-functional Engagement

  • Exchange information and collaborate to grow and develop prospects and steward donors with the Philanthropy Team
  • Share financial information with Finance and Operation Teams
  • Work Collaboratively with Research and Education Administrators
  • Collaborate on developing key messages and documents for soliciting and stewardship with the Communications Team
  • Discuss hospital needs and how funds can support them with Hospital Staff and Physicians
  • Provide staff support for meetings and support on donor calls with Committee Volunteers
  • May work with external third-party agencies to strategize and deploy appeals

Other Activities:

  • Work as a highly collaborative team player with integrity and respect
  • Act as an Ambassador throughout the community to positively represent the Hospital and the Foundation
  • Abide by the policies and procedures of SMH and SMHF
  • Abide by the Occupational Health and Safety Act, and works in a manner that is safe, reporting incidents immediately to direct supervisor
  • Perform other duties as assigned in order to meet the goals of the Foundation
  • Operate within the culture and core values of the organization

The Ideal Candidate

  • A university degree and/or a combination of comparable skills and experience, CFRE would be considered an asset
  • Ideally will possess 7 years of experience working in fundraising with at least 1-2 of those years working in an annual, leadership and/or major gifts with experience in making discovery calls to donors and prospective donors
  • Demonstrated excellent communication skills (verbal and written)
  • Experience in creating and presenting compelling proposals to donors
  • Excellent interpersonal skills and very strong person to person relationship-building skills
  • Ability to work with senior leaders, physicians, researchers and other foundations effectively and collaboratively
  • Basic understanding of healthcare research and funding in Canada
  • Ability to attain financial and program goals within prescribed timelines
  • Experience working with volunteers and volunteer committees/boards in a wide range of capacities
  • Excellent organizational skills and demonstrated ability to prioritize multiple and changing demands
  • Proven ability to exercise diplomacy and good judgment
  • Keen understanding of current finance and accounting principles in the not-for-profit sector
  • Exemplary attention to detail with excellent planning, organizational and time management skills
  • Ability to work independently using an above average level of initiative
  • Proficient in the use of all corporate productivity tools including Excel, Word, PowerPoint, Internet Explorer as well as Raiser’s Edge or other donor database management systems
  • Ability to maintain confidentiality
  • Willingness to work flexible hours, including some evenings and weekends

We are committed to reflecting our country’s diversity and strive for inclusion. We are pleased to accept applications from underrepresented groups and encourage applications from Indigenous persons, members of the LGBTQ+ community, new immigrants, and persons with disabilities. We encourage candidates of all backgrounds to apply.

Please send your CV and Cover Letter to Hilary Fisher at Please note only qualified respondents will be contacted.