Posted On: 2019-10-30
Closing On: 2019-11-15
Location: Toronto, ON
Effective: immediately
Employment Type: Full-Time
Level: Intermediate
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Job Description


The Toronto Symphony Orchestra is one of Toronto’s most important cultural institutions, recognized internationally as an outstanding orchestra and proud to represent Canada on the world stage. The TSO inspires, enriches and engages audiences of all ages and serves as a showcase for the advancement of orchestral music. It is an exciting time in the organization’s history with many new initiatives underway that will deepen the TSO’s connection within the Toronto community and provide music lovers with meaningful opportunities to get involved.

Development Officer, Leadership Giving

Reporting to: Associate Vice-President, Development

Full-time; compensation commensurate with experience

Scope of Position:

The TSO is seeking a highly motivated fundraiser to join a dynamic Annual Fund team in the role of Development Officer, Leadership Giving to manage our established mid-level giving program (the Maestro’s Club).  The Maestro’s Club giving program accounts for approx $1M of annual contributed revenue. The Development Officer, Leadership Giving will be responsible for managing the Maestro’s Club membership campaign, including exceptional donor servicing and stewardship, and reaching annual philanthropic targets.

Primary Responsibilities


  • Manage the “Maestro’s Club” mid-level individual giving campaign (gifts of $2,250-$19,999) from cultivation through stewardship
  • Manage the Maestro’s Club communications calendar, expense budget, portfolio tracking, and acknowledgment process
  • Coordinate the Maestro’s Club Ambassadors Committee towards a meaningful volunteer experience and productive service to the TSO
  • Track moves management of Maestro’s Club prospects and donors in donor database
  • Participate in planning, strategy, and evaluation of the Maestro’s Club giving program within the context of the greater Annual Fund strategy with AVP, Development


  • Acquire, renew and upgrade mid-level donors by mail, email, phone, and in-person
  • Implement strategies that focus on acquisition of new mid-level donors and foster increased support of current donors to grow the portfolio
  • Implement strategies that maintain the high retention rate of Maestro’s Club members
  • Support solicitation cycle of Maestro’s Club prospects and donors assigned to Development colleagues


  • Provide professional, prompt, and donor-centric customer service over the phone, by email, and in-person
  • Initiate regular contact to build relationships with donors to deepen their commitment and explore propensity for increased support
  • Host donors at events and in the donor lounge at concerts, and coordinate one on one meetings as appropriate
  • Manage the fulfillment of Maestro’s Club donor membership benefits and recognition including donor lounge access, member events, charitable receipts and thank you letters, welcome packages, etc.
  • Liaise with Marketing team regarding Maestro’s Club ticket requests and to ensure donor ticketing needs are fulfilled
  • Act as a Development representative at TSO performances and other TSO events

Experience & Qualifications:

  • University degree or related education
  • Minimum 3 years of experience in managing individual giving programmes or in a stewardship role
  • Knowledge of donor management and stewardship best practices
  • excellent interpersonal skills; demonstrated ability to initiate, cultivate and maintain relationships easily
  • Strong communicator: communicates professionally and comfortably with donors and staff in person, by phone and in writing
  • Organized; strong time and project management skills
  • Good judgment, diplomacy, sensitivity and tact
  • Excellent attention to detail; donor-centric in approach
  • High energy: ability to multitask in a fast paced environment
  • Commitment to professional ethics; shows discretion when dealing with sensitive and confidential information
  • Extensive computer skills, including proficiency with Microsoft office software or G-Suite equivalents, and donor databases like Raiser’s Edge or Tessitura
  • Interest in and knowledge of the arts, particularly classical music, will be considered an asset
  • Flexibility in hours and ability to work occasional evenings and/or weekends (during the Sept. to June concert season) as part of the Toronto Symphony Orchestra team is required

The Toronto Symphony Orchestra provides a collegial, entrepreneurial work environment and opportunities for advancement and professional development. The Toronto Symphony Orchestra is an equal opportunity employer and encourages all qualified individuals to apply. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

To submit your candidacy, please email your resume, salary expectations and cover letter with the subject heading “Development Officer, Leadership Giving " to: Sarah Bullick, Associate Vice-President, Development, by November 15, 2019. No Phone calls please

The Toronto Symphony Orchestra thanks all applicants for their interest. However, only those applicants selected for an interview will be contacted.