Posted On: 2021-04-15
Closing On: 2021-05-05
Location: Toronto, ON
Employment Type: Full-Time
Community Giving Coordinator (Full-time, Permanent) - *New Position
Location: Toronto, Ontario
Reports to: Senior Manager, Community Giving & Development Operations
Hiring Range: $50,000-$52,000 annually, including a benefits plan, pension plan, 15 paid vacation days in your first year, increasing to 20 paid vacation days in your second year of employment and professional development opportunities
Community Food Centres Canada (CFCC) is a national non-profit organization that builds health, belonging and social justice in low-income communities across Canada through the power of food. We believe food can bring people together to build skills and improve physical and mental health, and create the opportunity for greater equity and social change. We provide ideas, resources and a proven approach to partner organizations so they can establish responsive, financially stable Community Food Centres that support people to grow, cook, share, and advocate for good food for all. CFCC also works with the broader food movement to build greater capacity and to empower communities to work toward a healthy and fair food system. Our vision is a Canada that treats food as a basic human right.
CFCC is growing to support its ambition to develop community food centres in 20 communities across Canada, innovate new approaches to addressing food insecurity and advocate for positive change for low-income communities.
CFCC is seeking a Community Giving Coordinator who will be responsible for ensuring a superior donor experience and contributing to team fundraising revenue targets.
CFCC is strongly committed to equity and inclusion within its community. We especially welcome applications from members of racialized groups, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to achieving full accessibility for persons with disabilities by arranging for any necessary accommodations.
Donor Care (40%)
Serve as the primary point of contact for inbound donor inquires for Annual Giving, Monthly Giving, Leadership Giving, The Big Social and Third Party Events, providing superior donor service
Coordinate content and execute donor stewardship activities for Annual Giving, Monthly Giving, Leadership Giving, The Big Social and Third Party Events, including personal thank you letters & mailings, emails, social media, phone calls, and automated journeys and touchpoints
Ensure all donors receive charitable tax receipts in accordance with CRA guidelines
Third Party & DIY Events (30%)
Contribute to the achievement of the third party revenue goal
Grow the third party event portfolio by stewarding current relationships and proactively seeking new third party fundraising opportunities
Coordinate marketing and promotional content to support third party event organizers
Create and execute a stewardship journey for third party event organizations to enhance retention
Effectively leverage Engaging Networks to enhance the experience for third party fundraisers and increase revenues
Systems, Platforms & Administration (30%)
Ensure accuracy of donor data in Salesforce and Engaging Networks, including donor communications preferences
Work with Development and Database Coordinator to provide accurate and timely lists for mail and email campaigns
Set up and deploy campaigns, journeys and automations in Engaging Networks and reports on results
Ensure accurate and timely content updates for fundraising pages on CFCC web properties and third-party fundraising platforms
Provide gift administration support and coordinate gift administration for the Big Social and key Third Party initiatives
Coordinate Information Management for Box and Gdrive
Provide administrative support, including credit card reconciliations and invoice processing
Book travel for Development activities and events
● Align with CFCC values and contribute to the evolution of our culture, and a work
environment that is grounded in collaboration, equity, respect, innovation and
Qualifications and Experience
A minimum of two years of related work experience
Demonstrated experience in providing superior customer or donor service
Proficiency with Salesforce, Engaging Networks and/or similar CRM, including lists, reports and queries
Process-oriented and analytical
Good writing and communication skills
Ability to work independently, and collaboratively as part of a team
Ability to use sound judgement, maintain discretion, and navigate sensitive situations with integrity and flexibility
Undergraduate degree or equivalent combination of related education and experience; fundraising education preferred
Knowledge of the Canadian charitable sector, including fundraising best practices and emerging trends, and a demonstrated commitment to professional growth
Why work for us?
➔ Comprehensive benefits package including extended health, short and long-term disability insurance, membership in a defined benefit pension plan, 15 paid vacation days in your first year, increasing to 20 paid vacation days in your second year of employment and professional development opportunities
➔ a culture of mutual support where staff are committed to creating an equitable and inclusive Canada
➔ an opportunity to be part of a movement building health, belonging and social justice in low-income communities across Canada through the power of food
How to apply:
To apply, click Apply Now through this link: https://cfccanada.humi.ca/job-board/development/4666 . Please skip the Professional Details and Skills section and attach your resume and cover letter. In your cover letter, please share what you think makes you an ideal candidate for this role. Posting closes May 5, 2021. Only those applicants being considered will be contacted. If you require any accommodations, please email firstname.lastname@example.org. Thank you for your interest in CFCC.