Manager, Donor Circles
(18-month Contract Position)
The Royal Ontario Museum (ROM) showcases art, culture and nature from around the world and across the ages. Among the top 10 cultural institutions in North America, Canada’s largest and most-visited museum is home to a world-class collection of 13 million artworks, cultural objects and natural history specimens, featured in 40 gallery and exhibition spaces. We believe that ROM experiences transform lives by helping people to understand the past, make sense of the present, and come together to shape a shared future.
The office of the ROM Governors is responsible for all philanthropic activities in support of the Museum’s highest priorities. Our work enables the ROM to better serve its diverse and ever-changing community, by fostering long-term sustainable relationships of exceptional value both to the institution and its donors.
PRIMARY OBJECTIVE OF POSITION:
Reporting to the Director, Donor Circles & Annual Giving, this position supports the Director with all Donor Circle fundraising activities and has direct responsibility for the Young Patrons Circle (YPC), Discovery Patrons Circle (DPC) and Corporate Membership Program (CMP) fundraising targets. The Manager, Donor Circles is responsible for a fundraising target of approximately $400,000 this year.
The Manager, Donor Circles will provide outstanding donor stewardship, personalized renewal and solicitation requests, thank you correspondence and phone calls with an overall goal of increased donor engagement and support. Our new colleague will also project manage all Donor Circle events working collaboratively with the Events and Communications staff and manage the YPC Ambassadors volunteer group with a goal of increasing donor satisfaction and retention.
KEY RESULT AREAS:
- Coordination of Renewals and Solicitations for Patrons: (40%): Ensure the highest level of accuracy, efficiency and personalization for all assigned donor renewal communications and retention management plans; track and report on financial program and other KPIs for all Donor Circles. Work collaboratively with Director and Manager, Digital Engagement and Associate Director, Annual Giving to plan and implement upgrade and re/acquisition campaigns and optimize digital solicitation channels, with an aim to grow revenue and number of donors as well as help to identify pipeline prospects for other Governors teams.
- Events Coordination (30%): Project manage all Donor Circle/CMP events with the support of the Events and Communications staff, ensuring the highest quality in donor stewardship and cultivation and budget and process adherence. This work will include drafting invitation copy and remarks and liaising with curatorial staff or other external talent. Deploy key volunteers and staff to help ensure maximum stewardship at events, particularly towards those donors at risk for non-renewal.
- Manage stewardship benefits implementation (20%): Ensure the highest level of accuracy, efficiency and personalization for implementation of promised benefits for Patrons and CMP. Make thank you calls and manage recognition for all assigned donors. Provide exemplary personal concierge service (by phone, in person (as COVID safety restrictions permit) and online), leading to a high level of donor engagement, satisfaction and support.
- Volunteer Management (10%): Oversee the YPC Ambassadors ensuring excellent volunteer stewardship of all donors. Participate in and support the YPC and RPC Committee meetings led by the Director; this includes creation of meeting materials packages and running Zoom administration.
JOB SKILLS AND KNOWLEDGE REQUIRED:
- Minimum two (2) years managing an annual revenue program with direct donor experience.
- Exceptional interpersonal skills and professional presence necessary to interact with donors, volunteers, museum staff and other stakeholders.
- Proven oral and written communication skills; experience in digital communications creation and/or execution.
- Ability to organize and manage a high volume of diverse assignments and projects with high efficiency, yet with thorough attention to detail and follow through.
- Resourcefulness and independence, while remaining comfortable working within the framework of an integrated development program and team-oriented environment.
- Demonstrated superior understanding of relational databases. A strong knowledge of Raiser’s Edge a definite asset.
- Sound word processing skills (including merge/purge), and experience with Microsoft Word, Excel, and PowerPoint as applied to the preparation of constituency communications and financial reports.
- Comfort with working in a virtual environment and using digital tools such as Zoom, Microsoft Teams, Mailchimp, and Eventbrite.
- A flexible schedule which allows for after-hours events and meetings.
Reports to: Director, Donor Circles and Annual Giving
Starting Date: June 14, 2021 (This position and all ROM Governors staff are currently working remotely, as a result, recruitment will occur via MS Teams. Access to the building is permitted as required for donor activities, pending guidance of the province ongoing.)
Starting Salary: $57,000
Resumes will be accepted until 5:00 pm on May 10, 2021. Please send to:
Kelly Manchuk, Human Resources Assistant, Royal Ontario Museum Governors, 100 Queen’s Park, Toronto, Ontario, M5S 2C6; Fax: 416-586-5827; (preferred) by email: firstname.lastname@example.org – please include #2021-015 Manager, Donor Circles in the subject line.
The ROM Governors is an Equal Opportunity Employer. The ROM Governors wishes to thank all who apply, however, only candidates selected for an interview will be contacted.
At the ROM Governors, we consider equity, diversity, and inclusivity to be foundational to our institutional success. We seek to foster a workplace that reflects [the full breadth of] the communities we serve and welcome applications from women, racialized persons/BIPOC, Indigenous/Aboriginal People of North America, LGBTQ2S+, and people with disabilities.
The ROM Governors is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.