Posted On: 2021-06-07
Closing On: 2021-06-25
Location: Toronto, ON
Employment Type: Full-Time
Donor Relations Officer, The Walrus
The Walrus provokes new thinking and sparks conversation on matters vital to Canadians. As a registered charity, we publish independent fact-based journalism and produce national ideas-focused events. The Walrus and its strong community of supporters are invested in the idea that a healthy society relies on informed citizens.
The Walrus values collaboration, trust, and excellence, and is committed to the personal and professional development of its staff. Having embarked on a new strategic plan that emphasizes reach, relationship, and revenue, we are building our philanthropy team to increase philanthropic revenue to support our core journalism while strengthening donor and stakeholder relationships.
The Walrus is seeking a full-time donor relations officer to play a key role in driving the day-to-day activities related to our growing donor base while supporting the director of development and executive director with fundraising. The donor relations officer will contribute to the stewardship of donors of all giving levels above $1,000, implement all related administration and data management, and play a lead role in cultivating, soliciting, and stewarding our mid-level donor base. The successful candidate will ensure excellence in the relationship management of our donors and stakeholders and will lead donor engagement in events such as The Walrus Talks and our annual fundraising gala.
Working closely with the director of development, the donor relations officer will be self-directed, entrepreneurial, and have a high comfort level with data management and process, ideally with prior experience using Salesforce. They will understand and support the unique role of The Walrus as one of Canada’s few independent nonprofit media organizations with an educational mandate, and they will have a desire to work at a national organization that plays a key role in Canada’s arts-and-culture sector.
- Execute a range of donor stewardship, donor relations, and donor communications activities, nurturing the relationships that are critical to philanthropy at The Walrus
- Develop and implement strategies and initiatives to acquire, renew, and upgrade mid-level donors ($1,000–$4,999) and help drive fundraising activities at the $5,000+ level
- Provide support to the director of development and executive director with fundraising and donor stewardship activities
- Action the gift-processing protocol for all mid-level and major donors; generate timely acknowledgement letters with tax receipts using Salesforce
- Maintain up-to-date and accurate donor records in Salesforce with meticulous attention to the integrity of data entry and reporting processes
- Generate, track, and report on pledge payments, reminders, and renewal activities for all mid-level and major donors
- Ensure accurate and timely recognition in public listings; oversee donor mailings and event announcements
- Lead the creation and delivery of stewardship benefits to mid-level and major donors (personal updates, invitations to events, complimentary subscriptions, etc.)
- Design and coordinate the distribution of donor communications
- Participate in planning meetings across departments to execute fundraising and stewardship initiatives (using project-management software, namely Trello and Smartsheet, to collaborate on and track activities)
- Mine constituent data to identify prospects and move mid-level donors through the pipeline; support prospecting with research and recommendations
- Play a lead role in the planning and execution of fundraising and stewardship events, including the annual gala, with a focus on donor and guest relations, attendance tracking, and sponsor-relations management
- Prepare proposals, as well as occasional stewardship and impact reporting, for donors; contribute to the production of The Walrus Year in Review and other donor-engagement activities
Qualifications and Attributes:
- A university or college degree or equivalent work experience
- Experience in relationship management of individual donors/clients; knowledge of the individual donor engagement cycle
- Three years or more of experience in supporting and delivering fundraising programs, with a demonstrated donor- and client-service mindset
- High comfort level with the administrative and data-management processes within fundraising; experience using tech stacks and CRM databases (experience with Salesforce preferred)
- Excellent oral and written communication skills, adept at writing correspondence, reports, requests, and other compelling fundraising copy
- Excellent organizational, project-management, and customer-service skills, as well as strong attention to detail
- Strong interest in arts and culture and/or journalism and the Canadian media landscape, and awareness of the role of The Walrus in the nonprofit sector
- “Can-do” mindset; desire to advance Canada’s conversation by supporting philanthropy at The Walrus
- Ability to both work independently and participate collaboratively in a small, lean team environment
The compensation package includes a competitive base salary and a full benefits package consisting of medical, dental, vision, prescription, and paid vacation, as well as global days off and half-day summer Fridays.
Salary Range: $55,000 to $60,000
Please consider joining our team if you have a commitment to a career in fundraising and are interested in elevating our work to produce exceptional journalism. To apply, please send your resumé and cover letter, with “Donor Relations Officer” in the subject line, to email@example.com by 5 p.m. ET on Friday, June 25, 2021. A writing assignment will be required, and applicants are welcome to share their portfolio.
The Walrus supports diversity and inclusion in our work. We value employment equity and strongly encourage applications from Indigenous, Black, and other racialized people; people with disabilities; people of all genders; and LGBTQ2+ people.
We continue to follow the guidelines of local public health authorities concerning the safe reopening of office spaces. The role is based in Toronto, and we are committed to honouring individuals’ desires to work remotely.
If you require any accommodation in the recruitment process, please let us know by email at firstname.lastname@example.org.