Job Board
Kids Help Phone

Advancement Director, Donor Experience

Posted On: March 26, 2024
Closing On: April 23, 2024

Location: Toronto, Ontario
Employment Type: fulltime
Level: management
Salary Range: $84,000 - $98,900

Job Title: Advancement Director, Donor Experience
Department: Philanthropy
Reports To: Senior Director, Advancement Strategy & Donor Experience
Salary Range: $84,000 – $98,900 annually
Job Type: Full-Time, Permanent, Hybrid,  2-3 office days per week,
Location: Toronto, Ontario
Posting Close Date April 4, 2024
Hi there,

We’re so glad you found us.

It is an exciting time at Kids Help Phone. We are on a transformational journey, one that will reshape the landscape of youth mental health in Canada.

In March of 2023, we launched Feel Out Loud, a historic, national movement anchored by a fundraising campaign with a goal of raising $300 million to reach young people in every corner of Canada by 2024 by expanding access to e-mental health services.

We’re adding to our innovative team who will help fuel this mission. If the thought of making a positive impact on the mental health of young people in Canada inspires you, this could be for you.

First, here’s a bit about our story:

Kids Help Phone is Canada’s only free, 24/7 service offering professional counselling, information, referrals, and texting support for young people in both English and French. We provide life-changing support to youth millions of times each year (over 4.1 million in 2022 alone).

We began in 1989 as a unique telephone counselling service, and for 34 years, we’ve evolved our response and innovated our offerings and technology to stay relevant to youth, recognizing the complexity of issues they face.

Today, Kids Help Phone has become more essential than ever before. So has our goal of transforming to meet the needs of young people in Canada. As a part of our strategic objective of maximizing access, we’re committed now more than ever to reaching more people in every corner of Canada.

Do you want to join our journey and make a meaningful impact?

Unlock your potential. Carve out a career as unique as yourself. Grow with us.


A leader in e-mental health solutions here and around the world, and winner of national workplace culture awards*, Kids Help Phone is Canada’s only national, 24/7 free and multilingual e-mental health service for young people and the trusted space for all youth to express their feelings – to let it all out, to Feel Out Loud.
Kids Help Phone has an exceptional opportunity for a strategic, creative and passionate leader to join the team as the Advancement Director, Donor Experience. The person in this role will deepen donor engagement during the historic $300 million Feel Out Loud campaign and beyond. Reporting to the Senior Director, Advancement Strategy & Donor Experience, this role is responsible for managing and evolving the stewardship and donor experience program.
The Advancement Director, Donor Experience is critical to the success of the current campaign and the long-term financial success of the organization. By strengthening relationships with Kids Help Phone’s community and building long-term loyalty with donors, the person in this position will play a critical role in Kids Help’s vision to create future where every young person in Canada can access the support they need, in the way they need it most.
Success in this role requires an unwavering focus on building donor relationships and an ongoing commitment to delivering a best-in-class, one-of-a-kind experience for Kids Help Phone’s generous community of supporters.
*Kids Help Phone is a proud to be recognized as a 2023 Canada’s Most Admired Culture Award Winner, and 2023 Canadian Workplace Well-Being Award Winner.


The scope of responsibility includes, but is not limited to the following:
• Lead a team of donor relations professionals to continuously evolve the donor experience at Kids Help Phone.
• Create and execute acknowledgment, recognition, impact reporting and engagement strategies to ensure a best-in-class and meaningful experience for donors across all giving levels, segments, affinity groups and entry points.
• Oversee and develop custom engagement plans for top campaign supporters, in consultation with Key Relationship Managers.
• Create, implement and oversee donor communications including impact reports and ongoing stewardship updates with donors.
• Provide guidance and expertise to the Advancement Department to ensure communications to donors are timely and meaningful. Oversee ongoing updates of templates and processes.
• Oversee donor recognition, including donor lists, donor signage, social media engagements and ongoing gestures of appreciation.
• Plan, develop and execute public gift announcements, in collaboration with the Brand, Storytelling and Communications team.
• Lead strategy and execution for National Volunteer Week and National Philanthropy Day.
• Utilize current and new reports to track donor deliverables, ensure all supporters are engaged in a timely and meaningful manner and track duration in stewardship. Advise Key Relationship Managers of required and recommended actions for individual donors.
• Use data and metrics to guide strategy and improve the program on an ongoing basis.
• Develop plan for donor recognition and engagement for the Campaign finale, in consultation with the Senior Director, Advancement Strategy and Donor Experience.
• Develop and track donor experience budget and key performance indicators; ensure prompt identification of challenges and solutions to ensure achievement of goals.


The ideal candidate will bring the following skills and experiences:
• Minimum 7 years of progressive experience in Advancement roles focused on donor relations and stewardship.
• Experience developing creative stewardship plans and strategies, especially those requiring extensive multi-stakeholder consultation.
• Experience managing staff and engaging colleagues at all levels and teams to create collaborative impact.
• Demonstrated ability to work effectively and cross-functionally with donors, suppliers, staff, volunteers and other relevant stakeholders
• Experience providing superior customer service, applying sound judgment when dealing with donors and volunteers.
• Entrepreneurial, creative, strategic and energetic.
• Exercises excellent diplomacy and judgment while navigating difficult situations.
• Budgeting and financial management skills.
• Ability to focus in a fast-paced environment and multitask effectively and efficiently. Superior organizational skills and strict attention to detail, while working under deadlines.
• Excellent written and oral communications skills.
• Commitment to the mission, vision and goals of the organization.
• Proficient in Microsoft Office suite of products, Raiser’s Edge and electronic databases.
• Possess an acceptable “Vulnerable Person Sector Criminal Reference Check” prior to starting employment.
• Possess a current “Police Reference Check” prior to starting employment

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At Kids Help Phone we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.
Why Kids Help Phone?

  • Meaningful opportunities to make an impact
  • Modern, collaborative space and an environment where you are valued and appreciated
  • Employee Wellness programs
  • Extensive medical, dental and optical coverage
  • Work/life balance and flexibility
  • We take great pride in our first-class team and culture. Open-door approach at all levels
  • Rapidly growing organization with a focus on continuous innovation
  • Real-time coaching and feedback, growth opportunities, and a supportive and collaborative team

To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history: 

  • The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada
  • What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.

Join us!  

Visit our careers page and apply now!

 For more information about Kids Help Phone, please visit our website:

Accredited member, Imagine Canada Standards Program.

The Small Print: 

Accommodation Statement:

Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position.

The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.): 

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.   

Message to Agencies:

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.


  • Accidental Death Insurance
  • Hybrid Work Model
  • Life Insurance
  • Wellness Programs
  • Flexitime
  • Employee Assistance Program
  • Health Care
  • Dental Care
  • Vision Care
  • RRSP Matching
  • Emergency Travel Assistance