Job Board

Assistant PSP Officer

Posted On: March 25, 2024
Closing On: April 4, 2024

Location: Toronto, Canada
Employment Type: fulltime
Level: beginner
Salary Range: CAD$ 91,621– 109,830 Gross/Annual



Staff Member / Affiliate Type

National Professional Officer


Temporary > Temporary Assignment/ Appointment

Hardship Level

H (no hardship)

Family Type


Job Posting End Date

April 3, 2024

Standard Job Description

Assistant PSP Officer

Organizational Setting and Work Relationships
The Assistant Private Sector Partnership Officer (PSP Officer) is a managerial position within a given PSP country or multi-country operation and is part of a larger Private Sector Partnerships (PSP) team expected to manage, advise and support PSP markets in their respective area of responsibility (AOR). The Assistant PSP Officer will be supervised by the senior PSP staff in the country, multi-country office or HQ and is responsible for meeting the income targets within the given budget set by the senior PSP staff at HQ, MCO levels.

The incumbent will prepare budget estimates for new markets in development, as well as for existing markets in the AOR under the supervision and agreement of the supervisor. On this level, the responsibilities correspond to smaller markets or markets that are in a development phase, with usually a limited or small number of staff and fundraising activities to supervise.

The Assistant PSP Officer is responsible for the development, planning and implementation of the fundraising programs related to both Individual Giving (IG) and Private Partnerships and Philanthropy (PPH). The incumbent oversees the PSP fundraising communications functions, as applicable.

Following the guidance of the supervisor, the incumbent will encourage and facilitate the engagement of UNHCR staff members in the AOR, Bureau and in relevant Divisions and Entities in HQ to support PSP activities and donors. In addition, the incumbent ensures that the PSP fundraising and related activities are well-integrated in the local context and fosters a solid working relationship with the country Representative and the Operation. The Assistant PSP Officer will develop and support actions aimed at strengthening the relationships and keeping UNHCR stakeholders aware of PSP activities.

The Assistant PSP Officer will contribute to the overall management of PSP activities in the respective location by managing PSP staff under supervision and administering the PSP office efficiently

The position provides regular and timely information on developments in relation to administrative matters within the domain of its geographical area of responsibility to the supervisor. Subject to specific legal or socio-economic or security developments in the AOR, and in close alignment with the country Representative, the incumbent will direct and guide the PSP team to take the appropriate course of action.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

– Contribute to the development and implementation of a strategic plan for Private Sector Partnership in market, reflecting both the country advocacy strategies and the global PSP strategies.
– Support the development of the annual Private Partnerships and Philanthropy income within the AOR, including its income targets and other goals, as well as in their implementation, and report in a timely manner according to agreed annual budgets and plans.
– Effectively lead the PSP team within the AOR to substantially increase the funds raised in the market
– Follow the Organization’s global private sector fundraising strategy within the AOR.
– Oversee the development of an individual giving acquisition programs.
– Establish donor development and donor retention programs.
– Play a crucial role in the development of cordial relations with relevant corporate donors and media partners when it is related for fundraising in order to seek their increased financial and other types of support for UNHCR.
– Oversee the development and maintenance of a donor database, in which financial supporter’s private information and donation history are saved.
– Contribute to the development, maintenance, updating and enhancement of all the fundraising communication messages and materials for print and internet-based online outlets in order to maximize the loyalty of the donors for UNHCR.
– If required, contribute to the PSP budget in the AOR, supervise (UNHCR regular and affiliated) staff in order to ensure National Growth Fund (NGF) projects operate within approved budget.
– Ensure the submission of regular reports to the relevant internal recipients inside UNHCR (country, multi-country and HQ level).
– Ensure the compliance with the relevant domestic law related to fundraising practice, fundraising licencing and data protection.
– Coordinate and work closely with Representative(s) and Communications team to integrate plans as it relates to events, public engagement initiatives, campaigns, communications and outreach.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education
Business Administration; Marketing; Social Sciences; or other relevant field.

Certificates and/or Licenses
Not specified.

Relevant Job Experience
Multiyear private sector fundraising experience in a not-for-profit organisation. Proven and successful multi-year track record in private sector partnerships (fundraising). Experience with developing and implementing private sector fundraising plans and budgets. Proven ability to meet fundraising targets and to negotiate and secure corporate and foundation partnerships for a monetary value of the one noted in the Operational Context. Proven experience in developing and implementing PSP plans and budgets. Proven ability to meet fundraising targets. Proven experience in managing high level meetings. Proven ability in understanding how to reconcile the needs of the Organization with those of the donor. Experience with organizing workshops, trainings and coaching staff. Proven ability to write, draft, and edit letters, proposals, appeals, reports, acknowledgements, briefings, and donor correspondence when appropriate and ability to explain complex issues to external donors and present the Organization and diverse operations in an appealing and concise manner. Proven experience in managing growing teams; Excellent Leadership/Managerial skills and high emotional intelligence. Proven ability to work with a variety of stakeholders

Experience of working within the UN system, either in headquarters, a field operation or in a fundraising position. Experience in emergency fundraising for a humanitarian organisation. Experience in handling ‘Corporate Social Responsibility’ programs and corporate recognition programs. Experience with raising funds from large groups of individuals through direct marketing techniques. Excellent computer skills with particular reference to word, excel and PowerPoint. Ability to work independently and take initiative. Ability to solve problems creatively and efficiently

Functional Skills
CO-Drafting and Documentation
CO-Strategic Communication
PS-Fundraising – High Net Worth Individuals (HNWI)
PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
PS-Management of Private Sector Fundraising Investments in new markets
PS-Middle donor programme development and management
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The Assistant PSP Officer will support the PSP Canada unit in the implementation of a variety of tasks related to the maintenance of existing CRM, transition to a new CRM, and managing a donor care team and supporting best practices for supporter experience.

Working closely with PSP Head of Unit and other internal stakeholders, the Assistant Fundraising Support Officer will also support fundraising teams with providing fundraising data for use in, monthly, quarterly, and annual reporting, as well as managing a direct team of five staff working on data and donor care activities.

The Assistant PSP Officer will ensure best practice regarding database health, CRA guidelines (including gift processing and receipting), and overall compliance for Canadian fundraising standards.

Specific duties include:

Database oversight and management
• Oversight of transition from Raiser’s Edge to Salesforce CRM
• Managing the process of migrating data between systems and integrating databases with other applications or platforms.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Ensuring that our database structures reflect requirements for data storage, retrieval, and marketing performance.
• Ensuring future growth plans and budgets are in place for any planned expansion of the database systems to accommodate increased storage and performance requirements.
• Responsible to executing data migration/cleansing projects
• Responsible for the oversight of overall best practices regarding database management and health
• Develop and implement strategies to optimize donor relations and database management to support the organization’s fundraising and mission.

Donor Support
• Responsible for developing and maximizing functionality of the Salesforce service Cloud to ensure it delivers on excellent donor care.
• To oversee community management of Paid social media ads
• Develop knowledge base and FAQ’s for common enquiries.
• To oversee contact pages on the UNHCR Canada website such as ‘stay informed’ and ‘contact us’ pages, reporting on KPI’s. Keep these pages updated and relevant to the supporter. Provide insights into optimization to improve donor experience.
• Monitor and report on turnaround time for all enquiries using native dashboards.
• Work closely with the IG and PPH teams to develop innovative products and ideas that will engage donors/supporters.
• Ensure positive and negative feedback is shared appropriately providing insights for fundraising and communications.
• Lead on the implementation of donor and supporter care best practice in line with UNHCR’s strategic priority of improved donor retention and experience.

Data and financial security
• Expertise in CRA regulations to ensure UNHCR upholds all standards around gift processing, tax receipting, and overall compliance within the Canadian fundraising landscape
• Lead reconciliation of CRM in coordination with the Finance team managing PSP bank records and finance systems (ERP) on a regular basis
• Security Management: ensuring database security and measures are in place to protect data.
• Keeping up to date with all necessary Data Protection regulations.
• Support fundraising teams with providing donor data for use in financial reporting and marketing purposes.

Team management and leadership
• Provide leadership and management to the Donor Care Team (3 staff), including setting clear goals, managing performance, and fostering a culture of excellent donor service and stewardship.
• Supervise the Database Management Team (2 staff), overseeing the maintenance and utilization of the donor database, ensuring data accuracy, and compliance with data protection regulations.
• Provide training, guidance, and support to the Donor Care and Database Management Team.
• Cross-team collaboration to ensure key priorities are being met across all teams and necessary support is being provided around data and donor care
• Collaboration with other key stakeholders and teams including HQ Salesforce teams, Regional teams, and other database specialists across markets for collaboration and knowledge sharing.
• Manage team budget and coordinate with key vendors around deliverables
• Produce monthly, quarterly, and annual reporting as needed by individual teams and HQ requirements
• Lead reconciliation of CRM in coordination with the Finance team managing PSP bank records and finance systems (ERP) on a regular basis
• Other tasks as required

Preferred Skills
• Working experience in both Raiser’s Edge and Salesforce
• Working knowledge of SQL and data visualization tools
• Experience documenting technical processes business rules, and reporting requirements
• Working knowledge of donor care and Data Protection best practices
• Technical knowledge of HelpScout for Donor Care inquiries
• Understanding of Canadian compliance standards for gift processing
• Staff management experience
• Expert knowledge in management of financial systems and payment gateways
• Excellent communication skills
• Perform other related duties as required.


Applicants must be eligible to work in Canada when applying.
To be eligible to work in Canada, applicants must have one of the following legal statuses: Canadian citizen or a (valid) Permanent Resident of Canada or authorized in writing to work in Canada under the federal Immigration Act (valid work permit).

Functional Clearance

This position doesn’t require a functional clearance

Required languages (expected Overall ability is at least B2 level)


Desired languages


Additional Qualifications


CO-Drafting and Documentation, CO-Strategic Communication, PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc., PS-Fundraising – High Net Worth Individuals (HNWI), PS-Management of Private Sector Fundraising Investments in new markets, PS-Middle donor programme development and management


Bachelor of Arts (BA): Business Administration/Management, Bachelor of Arts (BA): Social Science, Bachelor of Arts (BA) (Required)