Development Associate
Do you have a passion for helping others? Are you excited by performance-based work and the finer details? The Institute for Advancements in Mental Health (IAM) is seeking a dynamic Development Associate to help grow our services to reach more people in need of help for their mental health.
We created IAM to be agile and flexible in order to respond to the needs of those we serve. In-house, we design programs around the needs of our clients: people with complex mental health needs and their support circles. That means putting people – not diagnosis or illness – first.
We have a highly engaged team of staff and volunteers here at IAM who are passionate about getting help to people when and where they need it. Now, more than ever, IAM is in a unique position to change how we deliver mental health care. We invite you to be part of our evolving team!
Position Overview
Without our donors, we could not do what we do. As an integral part of the Fundraising team, you are responsible for broad-based giving which includes coordinating our direct marketing program, In Memoriam/In Tribute program and general giving campaigns. You are also key to supporting our Nevada gaming program by leveraging your top-notch communication skills to liaise with a variety of vendors. Your meticulous attention to detail helps you compile and prepare reports as requested by the CEO and other members of the team.
Drawing on your strong organizational skills, you manage our donor database (Raiser’s Edge) by facilitating receipting, producing reports and working with Finance to ensure financial reporting alignment. A multi-faceted role, your helpful attitude supports the team with prospect research administration and reporting and overall department operations.
Key Accountabilities
Possessing ownership of our Direct Response Fundraising Program, you will:
- Set revenue targets and timelines, for both e-response, hard mail and act as the point person for the direct marketing external provider
- Integrate within the above plan and oversee all Giving Tuesday, Employer Match and Staff Giving campaign initiatives
- Collaborate with Marketing/Communications for design and production of all materials
- Work with suppliers to ensure all print and electronic components of the program are executed per plan
- Coordinate list strategy and exclusions with colleagues and ensure appropriate donor lists are pulled for the program based on donor preference, analytics and program performance
- Provide analytics on direct response performance and advise on the performance of campaigns
- Oversee recognition and stewardship of the direct response donor group
Overseeing our In Memoriam/In Tribute Program, you will:
- Liaise with professional associations and funeral homes in Ontario to ensure they have information about IAM for in memoriam donations
- Promote and coordinate the In-Tribute program, responding to and fulfilling requests
- Develop print-based materials for In Memoriam/In Tribute Program
- Develop website content for the program in conjunction with Marketing
Managing our Fundraising Database & Reporting, we depend on you to:
- Function as the Raiser’s Edge resource to the organization, ensuring guidelines are adhered to, database integrity is maintained and the organization is proficient in utilization of the software
- Process donations through Raiser’s Edge/ Raiser’s Edge NXT database
- Oversee volunteers or temporary staff conducting data input
- Manage and input donations and information into the donor database to ensure accuracy and timeliness of entries as it relates to financial matters
- Prepare timely receipts and acknowledgement/thank you letters for donations received, ensuring organizational fundraising policies and procedures regarding receipting are met and are within established timelines
- Generate and pull queries, reports and related information from Raiser’s Edge NXT database
- Ensure quality control of database through regular reviews, identifying gaps in recording with team members who have entered information on prospects, donors, granting and special events information
- Work with Finance on reconciliation of donations and donor activity
- Provide fundraising department reports as requested for internal and external purposes including the organization’s annual report and reports to the Board of Directors
- Work with Marketing and Communications to facilitate set up of fundraising pages and receipt processes as well as peer to peer campaigns using the appropriate platforms
Ensure Donor Recognition & Stewardship by:
- Participating in donor stewardship as assigned and support the Fundraising team’s efforts to build and maintain strong relationships with our donors
- Opening, sorting and distributing donor correspondence and responding as appropriate
- Managing targeted content for thank you letters
- Managing individual donor lists as changes/additions occur throughout the year including the management of the e-donor lists
- Answering donor inquiries over the phone and in person
- Identifying first time donors and ensuring the recognition and stewardship procedures are followed by bringing to the attention of the CEO and appropriate fundraising team members in order to facilitate the donor relationship
Providing Operational Support to the Fundraising Department by:
- Providing support to donor cultivation meetings which may include booking meetings, providing support to the meeting, providing information for the meeting
- Coordinating agendas for fund development team meetings
- Supporting the events portfolio as needed.
Other duties as assigned.
Education and Experience
- Bachelor’s degree and knowledge of development principles and practices, or an equivalent combination of education and experience
- Minimum 2+ years’ experience in the fundraising/non-profit charitable sector
- Accounting experience is considered an asset
Non-technical skills and attributes. You possess:
- The ability to work diligently towards budget goals and adapt to changing circumstances
- The ability to perform basic analysis of statistical and financial data
- Exceptional time management and organizational skills
- The ability to manage multiple priorities with a high degree of accuracy
- The ability to work independently and as part of a team
- Strong customer service skills
- Strong communication and interpersonal skills and the ability to liaise with a range of stakeholders, donors and funders
- Research and analytical skills
Technical skills. You possess:
- Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint)
- Two years’ experience with CRM systems (Raiser’s Edge NXT preferred)
- Experience working with a variety of databases and software
This is a full-time, permanent position with a competitive benefits package. The role is hybrid, consisting of both remote and in-office work. Minimal travel may be required. The successful candidate must be fully vaccinated by the start date.
The Institute for Advancements in Mental Health is committed to equity in employment and actively seeks applicants from diverse backgrounds.
To apply for this exciting opportunity, please submit your resume (Word or pdf format) by Monday, January 30, 2023, via e-mail to info@iamentalhealth.ca
We thank all applicants in advance, but only those selected for an interview will be contacted.