Development Manager

The Aga Khan Museum (AKM) connects cultures and communities through art. The Museum’s mission is to foster a greater understanding and appreciation of the contributions that Muslim civilizations have made and continue to make to world heritage.

A Toronto-based Museum, we promote pluralism through art, stories, and enlightened encounters, across cultures. Using visual and performing arts as a force for good in the world, the Museum’s ambitious vision is to promote peaceful co-existence and positive intercultural dialogue. As a global learning hub, uniquely positioned to play a pivotal role in creating connections among people and communities locally, nationally, and around the world.

The AKM is seeking a professional with experience in fundraising operations, particularly in managing the CRM system and in partnering with the front line fundraisers in the achievement of the overall fundraising goals of the department by ensuring an effective operational infrastructure.

Purpose of Position

The Aga Khan Museum has a bold vision for growth and transformation over the next ten years. The Museum has embarked on a comprehensive fundraising Campaign that will involve the Endowment, Major Gifts, Director’s Circle and ongoing annual programs.

The Development Manager, manages the operations of the Development department. They will provide the operational infrastructure for the department, including research and communications, data analytics and CRM system management, and management of the department budget and financial reporting. Working in close collaboration with the Chief Development Officer, the incumbent will lead their team to support front-line fundraising staff with effective systems, processes, and practices.

Key Responsibilities

• Be responsible for the deliverables of the annual giving and operations team.
• Be responsible for the growth of the Museum’s Friends, Patrons, Corporate memberships and other donor programs including overseeing the acquisition and renewal campaigns.
• Strategize and oversee initiatives for the re-engagement of lapsed donors.
• Oversee the development of grants and sponsorship proposals in response to fundraising requests.
• Oversee activities for the stewardship of the Museum’s Friends, Patrons and donors, and the planning of events such as exhibition openings, fundraising events and outreach to supporters outside Toronto.
• Oversee the creation of collateral and the management of communications to supporters.
• Oversee messaging and giving mechanisms on website and other platforms.
• Manage the donor management database, including financial and management tracking, reporting and forecasting, business analytics and data mining for departmental, senior management and other stakeholders.
• Train other team members in the database and ensure that there is optimal use of the database.
• Be responsible for supporting the fundraisers through the operational oversight of the researcher and communication function of the department.
• Oversee the provision and creation of prospect research profiles required by the fundraising team.
• In conjunction with the Chief Financial Officer and the Chief Development Officer develop and manage the operating budget of the Development Department.
• Actively engage in a minimum of one Signature Initiative (SI) team.
• Establish annual objectives, in collaboration with the employee(s), evaluate progress regularly, adjust as needed, seek and provide regular feedback and ensure performance appraisals are completed in a sensitive, collaborative and timely way.
• Plan and organize resources and time to enable employee development within the context of organizational and individual goals and plans.
• Manage the workload, both for the team, and for individuals, as appropriate.
• Address any conflicts that arise sensitively, and in a timely manner.
• Any other tasks as assigned by the line manager.

Qualifications & Experience:

• A university degree ideally in fundraising, the arts or communication.
• Minimum 5 years’ experience in a fundraising or operations capacity in not-for-profit organization.
• Experience in developing, managing or coordinating at least one of the program areas listed below:
  • Annual Giving;
  • Stewardship and events management;
  • CRM database management;
• A highly skilled user of donor CRMs, capable of identifying salient information required in business analytics, data mining and the creation of financial and management reports.
• Well-developed customer service experience including conflict resolution.
• Solid interpersonal and relationship management skills.
• Effective writing and presentation skills.
• Excellent supervisory skills with ability to train, evaluate, and motivate staff and volunteers.
• Ability to work in a fast-paced environment. Adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities.
• Excellent organizational and time management skills.
• Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public. Exercise tact and diplomacy at all times.
• Familiarity with CRA tax law and charitable tax receipting regulations will be advantageous.
• Exceptional skills in MS Office Suite.
• Technical ability and willingness to learn new systems as required for the role.
• Being inclusive and respectful of diverse populations.
• Being prepared to work onsite and online, as required by the Museum.
• Ability to work outside of regular business hours, occasionally.
• Expressed interest in the mandate of the Museum.

Please note that the hiring salary range for this position is $85,000 – $95,000, based on experience.

To Apply

Please send your cover letter and resume to akm.hr@akdn.org on or before May 25, 2022. Applicants must be fully vaccinated, as defined by Public Health. The Museum will comply with its human rights obligations and accommodate applicants who are legally entitled to accommodation under the Ontario Human Rights Code.

The Museum thanks all those who apply, however only shortlisted candidates will be contacted.

Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices.  Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview.