Development Officer, Signature Events and Gaming
The Development Officer, Signature Events and Gaming, under the direction of the Senior Development Officer, Annual Fund, is responsible for the Events and Gaming programs of the Fundraising Department. This role will produce and oversee large and small-scale exciting, memorable events for Toronto Humane Society, from conception through to completion. Additionally, this role is also responsible for the growth, development, planning and execution of the organization’s lottery and gaming initiatives. This position directly manages all associated program staff and volunteers.
- Time Management
- Client/Customer Focus
- Problem Solving
- Conflict Management
- Results Orientation
- Staff Management
Signature Events and Gaming:
- Meet or exceed annual fundraising goals by coordinating and executing various fundraising events and programs in alignment with organizational plans.
- Responsible for the success of Toronto Humane Society Events and planning/managing entire events lifecycles, including but not limited to, event scheduling, adherence to budget, results analysis, vendor contract negotiations, event execution and event selection.
- Plan and execute yearly lottery and gaming activities to be conducted by Toronto Humane Society in accordance with the Alcohol and Gaming Commission of Ontario.
- Work collaboratively with Senior Development Officer, Annual Fund to develop annual and individual event and gaming budgets.
- Identify fundraising events and develop implementation plans for event maximization and execution.
- Manage existing events such as Paws in the Park, Pet Pics, Cake my Day, Gala’s, Golf Tournaments, Team Day’s etc.
- Develop and promote relationships with individuals, community organizations and businesses to further grow events and gaming initiatives.
- Develop and deploy participant surveys, prepare wrap-up reports, summaries, evaluations, create final financial report, send thank you to participants, key vendors, and partners.
- Source, negotiate and manage relationships with external vendors and suppliers.
- Ensure the delivery and provision of top-quality customer service to donors, event attendees and other members of the public.
- Maintain and administer gifts and constituent records associated with signature events and gaming programs in the organization’s database systems.
- Coordinate promotional support and any other relevant tools/supplies to Third-Party and Corporate Event organizers.
- Anticipate and plan for future events, trends, problems, and opportunities.
- Collaborate with cross-functional teams on the creative development, marketing plans, fundraising, online and in person event experience and sponsorship plans for events fundraising.
- Works with other fundraising staff and management to coordinate special donor cultivation events.
- Works with marketing and communications team on the production of all event materials and public relations.
- Works collaboratively with marketing, corporate partnerships, major giving, and/or other relevant staff to ensure appropriate leveraging of volunteers, attendees, and donor relationships for events and lottery and gaming efforts.
- Facilitates all event committees (staff and/or volunteer) and manages all event volunteers.
- Ensures that all direct response program initiatives comply with national and provincial regulations including, but not limited to PIPEDA, CRA, CMA, Imagine Canada’s Ethical Fundraising and Financial Accountability Code and AFP’s Code of Ethical Principles and Standards.
- Works with marketing, communications, and fundraising teams on the production of all in house advertising materials for lottery and gaming campaigns (including digital and direct mail opportunities) and event/campaign closing initiatives (thank yous, winner announcements etc.).
Management & Administration:
- Responsible for the supervision of allocated staff and volunteers, including scheduling, reviewing work, training, and assisting with personnel action such as hiring, transferring, promoting, disciplining, and conducting performance reviews.
- Support, coach, mentor and develop staff and volunteers, including overseeing new employee onboarding and assist with career development planning and opportunities.
- Development, execution, and adherence to budget of related oversight area,
- Ensures proper reporting of funds provided to finance department.
- Foster, promote, support and drive inclusion and influence others to promote, embrace and progress Diversity, Equity & Inclusion at Toronto Humane Society.
- Liaise among management and other stakeholders to ensure that goals are achieved, processes are improved, and resolutions provided to problems.
- Lead and foster an environment of teamwork and cooperation.
- Cooperate with other staff members to ensure efficiency of care and support for donors.
- Participate in the development and maintenance of policies/protocols related to area of oversight.
- Maintain a high level of confidentiality in all interactions.
- Attend and participate in workshops, seminars, and in-service training to further personal education, skills, and training as required.
- Work in compliance with the provisions of the Ontario Health and Safety Act and its regulations, including understanding and adhering to the requirements of the Health and Safety Manual, and any other rules and regulations established by Toronto Humane Society.
- Other Duties as required in the day-to-day operation of the organization.
- Bachelor’s degree or diploma in Event or Fundraising Management or related field,
- Minimum 5 years working in events management or related environment,
- At least 2 years of management experience, staff and/or volunteers,
- Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- Strong organizational, project management and time management skills with the ability to prioritize and manage conflicting demands.
- Meticulous records maintenance skills and strong understanding of data integrity.
- Must hold, or be in pursuit of, CFRE designation.
- Ability to remain calm and professional in emotionally charged situations.
- Ability to identify the source of problems and identify and implement creative solutions.
- Experience in an animal welfare environment an asset.
- Ability to effectively communicate both verbally and in writing.
- Strong interpersonal skills and a demonstrated ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times in a diverse environment.
- Ability to adapt to new technology, knowledge of Raisers Edge, Raisers Edge NXT, Luminate Online and/or TeamRaiser an asset.
- Proficient in Microsoft Office programs (including Word, Excel, Outlook and PowerPoint).
- A clear and solid understanding of the issues faced by the organization and the industry.
- Smart Serve Certified
- Valid driver’s license (Equivalent to Ontario G2 License)
- Flexible hours including evenings, weekends, and holidays.
- Attendance and participation in training.
- Some opportunity to work remotely, various aspects of role are required to be in person.
- Operation of desktop computer and peripherals.
- Interaction with employees, management, donors, volunteers, clients, the public.
- May be required to work long hours.
- Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, odors, wetness, noise extremes, hazardous materials, toxic agents, animal/wildlife attacks, animal bites, disease, pathogenic substances, or rude/irate customers.