DONOR CARE & OFFICE ASSOCIATE

The International Fellowship of Christians and Jews of Canada (IFCJ Canada) is a leading Canadian religious charity building bridges between Christians and Jews, blessing Israel and the Jewish people around the world with humanitarian care and life-saving aid.

 The IFCJ Canada office is located in downtown Toronto, Ontario at the intersection of Adelaide and York Street.

 THE OPPORTUNITY

IFCJ Canada is seeking a proactive and detail-oriented individual to fill the full-time position of Donor Care & Office Associate. This role is pivotal in ensuring exceptional service to both our donors and staff, serving as a vital point of contact between the organization and its supporters.

As a key team member reporting directly to the Executive Director, the Donor Care & Office Associate is responsible for reception duties and providing essential donor and administrative support. This role plays a crucial part as the frontline representative of the organization, directly interacting with donors, the general public, and internal stakeholders.

Why Work with Us?

• Opportunity to do meaningful work that provides lifesaving assistance to Israel’s most vulnerable people, and to Jewish people around the world who are in desperate situations.
• Competitive salary range of $58,000 – 73,000 annually
• Comprehensive benefits package provided including health, dental, extended health care coverage, health care spending account and RRSP matching.
• Commitment to Professional Development including an annual budget for each employee.

At IFCJ Canada, we achieve our mission as an “A-Team” by ensuring each of our team members exemplifies our six core values:

• Integrity – Act with honesty, trustworthiness, and transparency.
• Accountability – Accept responsibility for our actions.
• Dignity – Acknowledge every individual’s inherent value.
• Humility – Approach our work with a servant’s heart.
• Collaboration – Align our collective gifts, efforts, and passions.
• Innovation – Aim for continuous improvement.

KEY RESPONSIBILITIES

• Donor Care (50%)
  • Manage and document incoming donations
  • Conduct outbound donor service calls
  • Generate and dispatch donor service letters, tax receipts, and other relevant correspondence
  • Input and maintain accurate donor information in the CRM database
  • Provide event management support for outreach and donor initiatives

• Reception (30%)
  • Answer, screen and forward incoming phone calls and general emails
  • Extend a warm welcome to guests upon arrival at the office
  • Direct visitors to the appropriate personnel and office/meeting room
  • Maintain a tidy and presentable reception area, stocked with necessary stationery and materials
  • Offer basic and accurate information in-person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Uphold office security by following safety procedures and managing access via the reception desk (monitor logbook, issue visitor badges)

• General Administration (20%)
  • Procure office supplies as needed and maintain an organized inventory
  • Update calendars and schedule meetings as required
  • Assist with various office administrative tasks and clerical duties, including filing, photocopying, and transcription
  • Act as the Health and Safety Representative, championing health and safety protocols
  • Collaborate with the Executive Assistant on the implementation of imperative activities as necessary

MINIMUM QUALIFICATIONS

• Post-Secondary education in office administration or equivalent combination of education and experience
• 2+ years of related experience, preferably in a non-profit or similar setting
• Commitment to IFCJ Canada’s mission
• Experience with Raiser’s Edge, Luminate Online or similar donor database application is a plus.
• Professional attitude and appearance
• Ability to maintain a calm and positive demeanor in a fast-paced environment
• Solid oral and written communication skills
• Excellent customer-service skills
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously
• Unquestionable integrity and discretion with confidential and sensitive information
• Sensitivity to varied cultures and religions, especially the Jewish and Christian communities
• Ability to effectively work independently with little direction
• Advanced proficiency in Microsoft Office applications (Word, Excel, Power Point, Outlook, OneNote) along with a solid grasp of internal intranet and internet usage.
• Hands-on experience with standard office equipment (e.g. computers, telephone systems and printers)

WORK ENVIRONMENT

Work is expected to be performed in a hybrid work model, requiring a minimum of four (4) in-office days per week, and 1 remote work day (5 days total). May require extended hours during peak periods and non-traditional hours to perform job duties, as well as participation and attendance at organization-sponsored events and meetings.

IFCJ Canada values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.

IFCJ Canada is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage qualified candidates from Indigenous, Black, and other racialized persons, 2SLGBTQI+ people, individuals with disabilities, and other members of marginalized communities to consider working with and for IFCJ Canada. We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications. We encourage people to apply even if they feel that the position would be a stretch.

Are you interested in this position? Please apply by the end of the day on March 26, 2024 with your resume and cover letter to https://pesceandassociates.talentnest.com/en/posting/176731/location/216062