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Southlake Regional Health Centre Foundation

Donor Experience Officer

Posted On: July 17, 2023
Closing On: August 1, 2023

Location: Newmarket ON
Employment Type: fulltime
Level: intermediate
Salary Range: As per salary scale

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The Donor Experience Officer contributes to the successful operation of a comprehensive donor relations program ensuring that the Foundation exceeds donor expectations in the ways that we acknowledge, recognize, engage, steward and are accountable to our donors to increase donor retention, loyalty and giving to meet revenue goals over the long-term.

Working with the Donor Experience Team, this position focuses on supporting the development and execution of strategic and meaningful donor interactions, recognition plans and events that demonstrate donor impact at Southlake – helping to build life-long relationships that increase revenue.

About the Donor Experience Team

The Donor Experience & Development Operations Team are responsible for the processing of donor gifts, engagement, acknowledgement, recognition, and stewardship of donors, Raiser’s Edge/NXT database, and all associated Blackbaud products, systems, processes; ensuring excellent data hygiene, enhanced technology and superior analytics are in place to support fundraising initiatives. The Team are accountable to our donors to increase donor retention, loyalty and giving to meet revenue goals over the long-term.

Qualifications and Experience

  • University Degree or a Diploma or a combination of comparable relevant skills and experience; CFRE is an asset
  • 5 years demonstrated progressive and relevant experience in fundraising with increasing complexity and scope
  • Excellent interpersonal skills
  • Demonstrated commitment to donor relations and deep knowledge of donor centered fundraising principles
  • Advanced organization and planning skills, with an acute attention to detail
  • Strong written and oral communication skills
  • Ability to work with senior leaders, physicians, and other foundations effectively and collaboratively
  • Demonstrated judgment, diligence and professionalism
  • Proven analytical, organizational, conceptual and decision-making skills
  • Demonstrated ability to adapt to changing priorities
  • Proficiency in Microsoft Office including Word, Excel and PowerPoint
  • Experience with donor databases (such as Raiser’s Edge) and other Blackbaud products is a definite asset
  • Demonstrated commitment to and understanding of the mission and values of the Foundation
  • Willingness to work flexible hours, including evenings and weekends for donor events

As the successful candidate you must have a valid driver’s license, access to a vehicle, and the ability to work occasional evenings and weekends.

If you have the qualifications, commitment, and passion to join us and raise the bar for healthcare philanthropy in our communities, we would like to hear from you. It is an exciting time to be at Southlake. Southlake Foundation offers a competitive compensation package, including a benefits package that with a defined-benefit pension program. Remuneration will be commensurate with experience and qualifications.

We also aim to provide flexibility to enable work/life balance (hybrid environment with 3 days in-office per week). If interested, please apply with cover letter and resume at

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.