Donor Reporting Programs Officer

Date Posted: 11/16/2022
Req ID: 28525
Faculty/Division: Division of University Advancement
Department: University Development
Campus: St. George (Downtown Toronto)
Position Number: 00028231

Description:

About us:

The Division of University Advancement (DUA) aims to sustain and enhance the University of Toronto’s academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituentsmeaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.

DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University’s vision for growth and innovation. We are focus on growing fundraising efforts; enhancing the effectiveness and satisfaction of alumni engagement and programs; building advancement talent capacity within and across divisions; creating an organization and culture that fosters diversity and inclusiveness.

Your opportunity:

The Stewardship office at the Division of University Advancement (DUA) leads the development and implementation of stewardship programs and services that seek to foster a culture of accountability, service and appreciation to the University’s donors. Our team is responsible for delivering the University’s central stewardship programs and providing support and services to divisional advancement teams, with the goal of maintaining a best-practice, industry leading program and team.

In this role, you will manage DUA’s stewardship programs and services that support divisional and central Advancement teams in reporting to donors on the use and impact of their gifts. Reporting to the Director, Stewardship Programs and Services, you will lead the University’s endowment reporting program and student award impact measurement service. You will oversee service delivery, support and training for divisional and central Advancement teams relating to these programs, ensuring our Advancement colleagues are able to fully understand, participate in and benefit from our services. You will be responsible for developing the annual operational plan for these programs, including a detailed schedule of activities and milestones, and the ongoing management and implementation of this plan throughout the year. With support from the Stewardship Programs and Services Coordinator, you will also oversee the ongoing management of data, business processes and systems across DUA’s entire donor reporting portfolio.

This role will also be responsible for providing ongoing training and support to Advancement staff on the use of new and existing stewardship functions in the university’s donor reporting database.

Your responsibilities will include:

• Developing and implementing plans to support donor management and stewardship strategies and/oractivities
• Fostering positive relationships with prospective and existing donors
• Implementing established stewardship program activities
• Producing complex donor reports
• Implementing plans and process improvements for records administration activities
• Verifying the accuracy and completeness of information
• Analyzing administrative processes and procedures and recommending changes for improvement

Essential Qualifications:

• Bachelor’s degree and a specialization related to fundraising technologies or data analysis or an equivalent combination of education and experience.
• Minimum three (3) years’ working experience in a fundraising/university environment.
• Direct experience with database implementation, business analysis or data analytics considered an asset.
• Direct experience working in Arbor preferred.
• Experience in a formal training environment (i.e. creating, leading and delivering training sessions and content) preferred.
• Experience in dealing with pledge and payment cycles.
• Experience working with and interpretation of multifaceted financial reports.
• Mastery of Microsoft Word, Excel, PowerPoint and Outlook. Knowledge and experience working with relational databases, such as ARBOR. Strong skills in data analysis, including Excel PivotTables, charts and PowerPivot add-on, and analytics software such as Tableau or Power BI.
• Sophisticated organizational awareness and ability to effectively navigate senior levels of the University environment.
• Strong negotiation and conflict management skills.
• Exceptional written and oral communication skills as well as excellent presentation skills.
• Ability to prioritize tasks and responsibilities and be comfortable working in a hectic and results oriented environment.
• Ability to interpret, summarize and communicate complex documents.
• Ability to exhibit poise and self-confidence when meeting with university donors and other internal and external constituents.
• Precision in responding to complex inquiries.

To be successful in this role you will be:

• Diligent
• Efficient
• Meticulous
• Multi-tasker
• Organized
• Perceptive
• Proactive
• Problem solver

Closing Date: 11/24/2022, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term (One-year term)
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 — $81,000 with an annual step progression to a maximum of $103,588. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Stefanie Latham

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.