Executive Business Manager
About us
UHN Foundation raises funds for research, education and the enhancement of patient care at Toronto General Hospital, Toronto Western Hospital and Toronto Rehabilitation Institute as well as their respective research arms (Krembil Research Institute, McEwen Stem Cell Institute, Toronto General Hospital Research Institute and KITE) and the Michener Institute of Education at UHN. The Hospitals and the Research Institutes are members of University Health Network (UHN), which also includes Princess Margaret Cancer Centre. UHN is a major landmark in Canada´s healthcare system and a teaching hospital of the University of Toronto. Building on the strengths of this remarkable hospital network, the organization brings together the talent and resources that make it an international leader in healthcare. Toronto General Hospital is ranked #3 on the list of the World’s Best Hospitals, the only Canadian hospital to be included in the top 10. Additionally, for the ninth year in a row, UHN is ranked #1 in the list of Canada’s Top 40 Research Hospitals. The Foundation´s vision and mission is to enable global leadership and innovation in health by developing strong relationships with UHN stakeholders. We are committed to supporting UHN’s vision to create a healthier world by embodying our values of integrity, accountability, collaboration and inclusion.
Position summary
As the primary contact for the Office of the CEO, the Executive Business Manager will play a key strategic and operational leadership role in advancing and supporting the work of the CEO executing on the vision of the Foundation. This role will enable the high-touch relationship management that is required of the CEO to elevate and grow our donor, volunteer, hospital, and community relationships. The Executive Business Manager will have a strong understanding of the Foundation’s fast-changing environment and its associated risks, opportunities, and trends, to ensure the Office of the CEO can remain responsive, innovative, and ready to meet the needs of our stakeholders.
Responsibilities
- Works closely with the CEO to align organizational goals, develop strategies, and ensure that the executive’s vision is communicated and implemented effectively throughout the organization.
- Aid the CEO in making informed decisions by providing analysis, gathering relevant information, and offering recommendations on key business matters.
- Facilitates communication flow between Office of the CEO and various donors, volunteers, teams or departments. This can involve preparing internal and external communications, drafting speeches, presentations, and other materials, and ensuring consistent messaging.
- May oversee and manage special projects, initiatives, or cross-functional teams, ensuring they stay on track, meet deadlines, and achieve objectives.
- Monitor the day-to-day operations of the Office of the CEO and identify areas for improvement or optimization. This may include work on streamlining processes, improving efficiency, and managing resource allocation
- Provides direct support to the CEO by managing their calendar, scheduling meetings, and handling correspondence. This allows the executive to focus on high-priority tasks.
- Attends meetings as needed to support the CEO capturing key messages, decisions, identifying opportunities, challenges, and potential areas of growth.
- Manages relationships with key stakeholders, both internal and external. This includes donors, volunteers, Board members, hospital staff, and Foundation leadership and employees.
- Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with CEO and other executives on special projects
- Serve as a liaison and manager of all key initiatives and activities of the Office of the CEO including handling inquiries, developing action plans, and assisting with preparation and dissemination of communications.
Required skills and qualifications
- Seven or more years of experience in a business management and/or leadership role
- Experience in organizing and directing multiple tasks, initiatives, and stakeholders
- Experience in planning and leading strategic initiatives
- Excellent written and verbal communication skills
- Versatile abilities and extreme dedication to efficient productivity
Preferred skills and qualifications
- A relevant 4-year degree or, a relevant 3-year degree/diploma combined with a professional certification or, an equivalent combination of formal education and relevant experience.
- 3-5 years of experience working in their areas of expertise.
- Proficiency in the full suite of Microsoft Office products and internet tools. Familiarity with and aptitude for Raiser’s Edge required.
- Consulting experience, with a focus on operations management
- Proven success in a project coordination role
- Nimble business mind, focused on developing creative solutions
- Strong project-reporting skills, with focus on interdepartmental communications Work Environment
- Fast paced, service- and results-oriented environment.
- May have some activity outside of the office to support meetings with volunteers and sponsors.
- The Foundation has a hybrid work model. Staff will be required to have a safe home office set-up 3-4 days per week and will be in office for 1-2 days per week, (specifics to be planned with your manager.)
- Ability to work cooperatively with colleagues in all positions throughout the Foundation.
- Shared commitment and support of the overall Foundation goals.
University Health Network thanks all applicants; however, only those selected for an interview will be contacted. UHN has a diverse workforce and is an equal-opportunity employer.