Fundraising & Communications Assistant
Street Health is a community-based agency providing innovative physical and mental health programs and advocacy to homeless and insecurely housed individuals in downtown Toronto for over 30 years. Street Health, a not-for-profit organization located within the downtown-east neighborhood of Toronto, works to improve the health and wellbeing of people who are homeless and under-housed by addressing the social determinants of health. Our organization provides services in the areas of innovative nursing, mental health, harm reduction, Overdose prevention, Safer Supply, outreach, identification replacement programs, and through advocacy, research and education.
The Communications and Fundraising Assistant is responsible for supporting revenue growth by building and maintaining relationships with community donors, fundraisers and supporters. Reporting to the Communications and Fundraising Manager, the Communications and Fundraising Assistant works as part of a small fundraising team on annual, major gift, planned-giving, stewardship and donor relations, events and virtual experiences and external communications.
Responsibilities of the position include, but may not be limited to:
Data, Platforms and Technical Support
- Supports online fundraising through various channels (Facebook, Canada Helps, YouTube)
- Experiences supporting professional business-related social media accounts, implementing social media ad buying campaigns and evaluating the use of social media ads.
- Supports website maintenance and blog content creation.
- Assists users with various online fundraising systems to support online peer-to-peer and third-party efforts.
- Identifies new channels and emerging technologies relevant to prospective donors and community supporters.
- Processes donor data, ensuring accuracy and segmentation.
Event and Third Party
- Assists with promotion, planning, and execution of Street Health’s annual fundraising and community stewardship opportunity (Coldest Night of the Year – CNOY).
- Supports, promotes and grows third party opportunities (in-kind and memorial/honorary giving, business cross promotions and community awareness efforts).
- Stewards current relationships and proactively seeking new third party fundraising opportunities, including preparing marketing and promotional content.
- Supports the development, creation and implementation of external education and promotional materials (slide presentations, videos, written materials).
- Engages event participants and donors throughout the year.
Communications and Donor Care
- Experiences the creating and implementing an annual external communications schedule.
- Coordinates content and executes online donor stewardship activities including emails, social media, automated journeys and touchpoints.
- Ensures all donors receive charitable tax receipts in accordance with CRA guidelines.
- Works with management and service teams to gather information to create and share in communications, for submitting applications and reporting.
- Responds to inbound donor inquiries providing superior donor service.
- Assists with recognizing and stewarding donors and funders.
- All other duties may be assigned within the scope of this position.
Qualifications & Requirements:
- Post-Secondary education in communications, marketing or fundraising, or equivalent relevant education and experience.
- Minimum two years of non-profit experience and recent experience focused on individual giving, third-party events or communication.
- Ability to work independently and within a team environment, while coordinating tasks and events, showing creativity, initiative and strong judgement.
- Experience with social content writing, design, and planning across multiple platforms/channels (Facebook, Twitter, Instagram).
- Strong data-driven thinking and hands-on, technical proficiency in:
- Understanding and interpretation of platform analytics;
- Website maintenance (WordPress);
- Ad serving and online giving systems;
- Email marketing platforms (Constant Contact); and
- Fundraising database (Donor Perfect).
- Proven ability to exercise diplomacy and maintain confidentiality.
- Critical awareness of and sensitivity to the systemic issues that affect people who experience homelessness.
- Awareness and understanding of Harm Reduction principles.
- Experience working with people from diverse backgrounds and orientations.
- Excellent oral, written and computer skills.
- Essential qualities include flexibility within job description, resourcefulness, patience, open-mindedness; ability to multi task.
- Ability to carry out duties independently while maintaining accountability to the agency.
- Valid CPR certification or ability to obtain certification within the first 3 months of employment.
- Successful police services Vulnerable Sector Screening Check.
Don’t meet every single qualification? If you are intrigued and excited about this role but your experience doesn’t align perfectly with every qualification in this job posting, we encourage you to apply anyway. You might just be the right candidate we have been searching for to join our team! Research has shown that people of colour, women and members of other equity deserving groups are less likely to apply to jobs unless they meet every single qualification. Street Health is committed to building a diverse and authentic organization and we welcome your application.
Position Type: Full-time, Bargaining Unit
Salary: $26.60 per hour
Work Hours: 37.5 hours per week, weekdays 9:00 a.m. to 5:00 p.m. Some on-call or weekend work may be needed occasionally to meet the needs of the organization.
Applications: Please submit a cover letter and resume by 5:00 p.m., on Sunday September 24, 2023, to email@example.com .
Please quote “FCA_2923” in the subject line of the email.
Street Health is committed to diversity, equity & inclusion and developing a workforce that is reflective of the communities and clients that we work with. We strongly encourage applications from members of equity deserving groups including but not limited to; people with lived and/or living experience, Black people, Indigenous Peoples, racialized communities, LGBTQ2SIA+ people, people with disabilities, and people with marginalized identities.
Street Health is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests by email to firstname.lastname@example.org and include the subject term ‘Accessibility’, or via telephone to 416-921-8668 ext. 228. Street Health will make every effort to ensure that reasonable accommodation requests are available throughout the recruitment process.
All candidates offered a position at Street Health must be fully vaccinated according to Street Health’s COVID-19 Vaccination Policy, Nov 2021, and proof of vaccination is required as a condition of employment.
Street Health will comply with its Human Rights obligations and accommodate employees who are legally entitled to accommodation.