Intermediate Giving Manager
Position Overview
Organization: Children Believe
Title: Intermediate Giving Manager
Reports to: Director, Donor Engagement
Team: No direct reports
Location: Remote, eventual return on a hybrid model (TBC) to 1200 Dennison Street, Markham ON
The Intermediate Giving Manager is a results-oriented, front-line fundraiser with a portfolio of 100+ loyal and dedicated existing Intermediate Giving donors. This role is responsible to plan, design, implement, evaluate, and optimize all components of the Annual Giving program in partnership with the donor engagement team (DE) with the objective of stewarding, retaining, and upgrading a broad and diverse donor base. The successful candidate will endeavor to grow the overall portfolio, while enhancing the donor experience for individuals giving $500 – $4,999 per year, ensuring alignment and consistency in cultivation, solicitation, and stewardship across mail, email, phone, and other communication channels.
Key Accountabilities
Mid-level Giving (70%)
- Directly manage a portfolio of well defined, loyal and dedicated intermediate giving donors with the general capacity to make gifts of $500-$4,999 (although not exclusively within this range) with a focus on building sustainable relationships
- Manage this portfolio of existing prospects through the cycle of identification, qualification, cultivation, solicitation, and stewardship
- From data analytics provided, ensure active pipeline of middle donors by working closely with other members of the Fund Development team to identify further giving opportunities
- Develop a comprehensive donor stewardship plan for the long-term growth, cultivation, solicitation and stewardship of monthly donors through conversion and lead generation
- Increase overall revenue, monthly donor participation and retention for monthly giving program
- Implement strategies to mine the database for future giving opportunities, developing individualized strategies to engage donors for the various priority fundraising programs
- Work with the donor engagement (DE) team to develop, implement and ensure adherence to a stewardship matrix for donors within your portfolio, ensuring consistent and engaging donor journeys across all channels
- Collaborate with the DE team to develop stewardship materials including email content, gathering of impact stories and other items where needed and ensure alignment with Children Believe brand
Direct Response Program (20%)
- Working in collaboration with the Campaign team, grow revenue through the program including, but not limited to, strategy development, planning, and execution for acquisition, cultivation, and lapsed reactivation, including direct mail, email, online ads, and telephone
- Assist to monitor budget as well as campaign/program performance, revenue, expenses, and return on investment. Suggest recommendations to optimize program results based on insights and analysis, segmentation reports, and giving patterns
- Collaborate with the campaign team to develop segmentation, appeal creative development, results tracking, and reporting for all direct mail and digital appeal solicitations. Monitor, analyze, and report on appeal performance against goals
Other Duties (10%)
- Participate in activities, initiatives and special projects as requested
The Ideal Candidate
- Goal-oriented. Commitment to excellence in the donor experience
- Knowledge of, or work experience in, the international development sector
- Knowledge of financial processes related to personal and corporate donations
- Certified Fundraising Executive (CFRE) designation (or working towards achieving) preferred
- Willingness to travel when needed
- Flexible to work in both remote and in-office working environments
Specific Attitudes, Traits and Behaviours:
- Accountable for results
- Self-starter; tenacious in meeting targets and deadlines
- Demonstrated flexibility to multi-task in an environment with changing demands and multiple priorities
- Exhibits a high level of maturity and aptitude for working in a fast-paced environment
- Creativity and innovation to identify and develop new opportunities
- A proven team player with outstanding inter-personal communication skills (verbal and written); able to collaborate and engage internal/external stakeholders
- Ability to establish strong, sustainable relationships that translate into revenue
Our candidate will possess:
- University Degree or Diploma in a related field is preferred but not necessary
- Minimum 3 years of experience managing or communicating with a portfolio loyal and dedicated donors with a proven record of obtaining gifts and meeting established targets
- Excellent organizational and analytical skills with the ability to manage multiple priorities
- High degree of proficiency in Microsoft Office Suite and fundraising database tools; research skills
- Demonstrated initiative, diplomacy, sensitivity to confidential information, and sound judgment
- Proven ability to work in a collaborative, team environment as well as independently
- Cross cultural sensitivity and ability to work in a multi-faith environment
- Satisfactory current Canadian criminal record check required for successful candidates
- A demonstrated commitment to Children Believe’s Vision, Mission and Values
Compensation Range
$67,000 – $80,000
Application Instructions
Children Believe hires based on merit and is strongly committed to equality and diversity within its community and to providing a welcoming and inclusive workplace. Children Believe especially welcomes applications from Indigenous persons, visible minority group members, women, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.
If you are looking for an outstanding challenge, then we are interested in hearing from you. Apply now by emailing your cover letter and CV to Robin Barrett at robin@phcap.ca no later than August 26th, 2022, by 5pm EST. Please note that only qualified candidates will be contacted.