Job Summary

The Manager, Donor Stewardship and Events at Toronto Humane Society plays a pivotal role within the Development Department, overseeing three integral components crucial to the organization’s success. Reporting to the Director of Integrated Marketing and Development, this multifaceted role involves strategically cultivating enduring relationships with donors, planning and executing significant fundraising events, and overseeing membership programs. The Manager leads the development and implementation of comprehensive strategies for donor stewardship, tailoring approaches for diverse donor segments to foster lasting relationships and maximize engagement and support. This role also coordinates fundraising events, ensuring their success and alignment with the organization’s mission. Additionally, overseeing membership programs, ensuring members receive value, engagement, and recognition for their support, is a key responsibility.

Competencies

• Relationship Management
• Communication
• Organization
• Collaboration
• Problem Solving
• Time Management
• Results Orientated
• Staff Management
• Conflict Management
• Professionalism
• Client/Customer Focus

 

Job Duties

Donor Stewardship:

• Develop and implement a comprehensive donor stewardship strategy tailored to diverse donor segments, fostering enduring relationships and maximizing their engagement and support.
• Oversee personalized donor acknowledgment strategies, ensuring timely, meaningful, and individualized communication with donors, providing updates on the impact of their contributions and the organization’s milestones.
• Coordinate and manage donor appreciation events, celebrating and honoring donors, reinforcing positive relationships and encouraging ongoing support.
• Collaborate with the fundraising team to identify and execute opportunities for donor recognition aligned with organizational objectives.
• Maintain and manage donor records in the organization’s database systems, ensuring accuracy, data integrity, and confidentiality.
• Plan and execute donor cultivation events, ensuring compliance with regulatory requirements and delivering engaging experiences for donors.
• Collaborate with the marketing and communications teams to create materials supporting donor stewardship efforts, maintaining consistency in messaging and branding.

Events:

• Strategically plan and execute a range of signature events and programs to meet or surpass annual goals.
• Oversee the entire lifecycle of signature events, encompassing scheduling, budget management, post-event analysis, vendor contract negotiations, and successful event execution.
• Collaborate with cross-functional teams to develop comprehensive annual and individual budgets for signature events, ensuring alignment with organizational objectives.
• Manage and oversee signature events such as Paws in the Park, Pet Pics, Gala’s, Golf Tournaments, etc., ensuring their effective execution and alignment with the organization’s mission.
• Lead Team Experience Day, collaborating closely with Corporate Fundraising to execute successful lead-generating opportunities and enhance overall event experiences.
• Develop and implement participant surveys, compile comprehensive wrap-up reports, evaluations, and final financial reports to assess event success and areas for enhancement.
• Source, negotiate, and manage relationships with external vendors and suppliers to ensure the delivery of high-quality services and products for events.
• Ensure the delivery of top-quality customer service to donors and event attendees, fostering positive and enduring relationships that encourage ongoing support.
• Maintain and administer accurate records associated with signature events in the organization’s database systems, ensuring data integrity and confidentiality.
• Facilitate all event committees (staff and/or volunteers), effectively managing and supporting event volunteers for seamless event execution.
• Anticipate future events, trends, challenges, and opportunities while ensuring strict compliance with national and provincial regulations for signature events.

Membership:

• Oversee the organization’s membership programs, ensuring members receive value, engagement, and recognition for their support.
• Lead the preparation for the Annual General Meeting.
• Coordinate necessary mailings and membership renewals in collaboration with the Fundraising Data and Administration Team.
• Regularly communicate with members, provide updates on the organization’s achievements, and create opportunities for their active participation and support.

Management & Administration:

• Supervise allocated staff and volunteers, including scheduling, work reviews, training, and personnel actions.
• Support, coach, mentor, and develop staff and volunteers, including new employee onboarding and career development planning.
• Develop, execute, and adhere to the budget of the related oversight area.
• Ensures proper reporting of funds provided to finance department.
• Foster, promote, support and drive inclusion and influence others to promote, embrace and progress Diversity, Equity & Inclusion at Toronto Humane Society.
• Liaise among management and other stakeholders to ensure that goals are achieved, processes are improved, and resolutions provided to problems.
• Lead and foster an environment of teamwork and cooperation.
• Cooperate with other staff members to ensure efficiency of care and support for donors.
• Participate in the development and maintenance of policies/protocols related to area of oversight.
• Maintain a high level of confidentiality in all interactions.
• Attend and participate in workshops, seminars, and in-service training to further personal education, skills, and training as required.
• Work in compliance with the provisions of the Ontario Health and Safety Act and its regulations, including understanding and adhering to the requirements of the Health and Safety Manual, and any other rules and regulations established by Toronto Humane Society.
• Other Duties as required in the day-to-day operation of the organization.

 

Job Requirements

• Bachelor’s degree or diploma in Event or Fundraising Management or related field,
• Minimum 5 years of work experience in events management, donor stewardship or related fields.
• At least 2 years of management experience, staff and/or volunteers,
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Strong organizational, project management and time management skills with the ability to prioritize and manage conflicting demands.
• Meticulous records maintenance skills and strong understanding of data integrity.
• CFRE Certification is an asset,
• Ability to remain calm and professional in emotionally charged situations.
• Ability to identify the source of problems and identify and implement creative solutions.
• Ability to effectively communicate both verbally and in writing.
• Strong interpersonal skills and a demonstrated ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times in a diverse environment.
• Ability to adapt to new technology, knowledge of Raisers Edge, Raisers Edge NXT, Luminate Online and/or TeamRaiser an asset.
• Proficient in Microsoft Office programs (including Word, Excel, Outlook and PowerPoint).
• A clear and solid understanding of the issues faced by the organization and the industry.
• Smart Serve Certified, if not certified, required certification within first 3 months
• Valid driver’s license (Equivalent to Ontario G2 License.

 

Work Conditions

• Flexible hours including evenings, weekends, and holidays.
• Attendance and participation in training.
• Some opportunity to work remotely, various aspects of role are required to be in person.
• Operation of desktop computer and peripherals.
• Interaction with employees, management, donors, volunteers, clients, the public.
• May be required to work long hours.
• Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, odors, wetness, noise extremes, hazardous materials, toxic agents, animal/wildlife attacks, animal bites, disease, pathogenic substances, or rude/irate customers.