VACANCY: Manager, Monthly Giving

REPORTS TO: Director, Direct Response

LOCATION: Toronto, Ontario (hybrid working model)

STATUS: Permanent Fulltime Employment

No. of VACANCIES: One (1). This posting is for an existing vacancy for which we are currently undertaking recruitment

SALARY RANGE: $104,000 – $109,000 per annum

Please note: This range reflects the expected compensation for the candidates who meets the stated qualifications. Actual pay may vary based on experience, education, and internal compensation practices.

ABOUT UHN FOUNDATION

Part of University Health Network (UHN), Canada’s #1 hospital, UHN Foundation raises funds for research, education and excellence in patient care at Toronto General and Toronto Western hospitals, Toronto Rehab and The Michener Institute of Education at UHN. Our donor community is UHNITED to help us change the status quo of healthcare – helping recruit and train the brightest medical minds from around the world, develop new treatments for disease, and advance bold medical research.

UHN’s Toronto General Hospital has been ranked the #2 hospital in the world on Newsweek’s 2025 World’s Best Hospitals list, citing our leadership in transplantation, cardiac and vascular care, and surgical innovation.

The Foundation´s vision and mission is to enable global leadership and innovation in health by developing strong relationships with UHN stakeholders. We are committed to supporting UHN’s vision to create a healthier world by embodying our values of integrity, accountability, collaboration and inclusion.

Together with our donors, we are helping Canada’s #1 hospital reimagine healthcare.

POSITION SUMMARY

Reporting to the Director, Direct Response, the Manager, Monthly Giving is a new role focused on the increased investment in the growth of the Monthly Donor portfolio. The Manager, Monthly Giving is responsible for the acquisition, stewardship and retention of the Monthly Donor file. The Monthly Donor file is a growing revenue source for UHNF and the Manager will own and work cross-collaboratively with internal teams and external partners to enable the growth strategy to achieve donor, revenue and retention targets. The Manager is responsible for the strategic oversight of the monthly giving program, including the annual planning, external vendor partnerships and working with internal teams to grow this revenue source.

KEY RESPONSIBILITIES

Revenue Generation

• Work with the Director, Direct Response to develop multi-channel Monthly Giving fundraising strategies and manage team in execution to achieve revenue goals. Channels include but are not limited to:
  • Face-to-face canvassing
  • Telemarketing
  • Email
  • Direct Mail
  • Digital
• Develop and execute comprehensive strategies to increase the engagement and lifetime value of donors at each stage of the donor journey
• Monitor and provide insights on performance and execution to facilitate program growth, proactively identifying trends and opportunities and implementing gap closing or program expansion plans to ensure optimal program performance
• Monitor overall execution and results reporting in collaboration with internal Business Intelligence team
• Manage and lead external vendor partners to execute programs on strategy and on budget ensuring goals, timelines and KPIs are met. Report and manage issues that arise with vendors to resolution.
• Provide updates and reports to Senior Leadership on program performance, key achievements and portfolio projections
• Manage the ongoing stewardship of new and existing Monthly Donors, including establishing KPIs on donor journeys to ensure strong retention and value maximization of portfolio

Strategic and Operational Planning or Data analysis, reporting and expense management

• Manage the Monthly Giving budget, including expense and revenue management for acquisition, stewardship and retention activities
• Analyze performance metrics on a monthly basis to drive proactive solutions-oriented program improvements and strategic planning
• Align spending priorities with organizational objectives, ensuring optimal allocation of resources
• Leverage data and market insights to inform strategic program decisions
• Ensure alignment of departmental strategies and identify cross-functional opportunities across the foundation

Team Coaching & Management

• Lead individual and team annual goal setting and planning, ensuring alignment with organizational objectives and processes
• Develop clear roles & responsibilities, goals and work plan for direct reports
• Encourage, coach and foster opportunities for development and personal growth
• Support employee engagement strategies as required

QUALIFICATIONS & EXPERIENCE

• University degree, college diploma, or equivalent years’ work experience in fundraising, marketing or related field.
• Minimum 5 plus years of relevant work experience in a direct marketing and/or fundraising role and 2 years of people leadership
• Strong knowledge of F2F, Digital and Telemarketing channels
• Proven experience leading and managing direct response fundraising programs
• Demonstrated success managing external agency partners and delivering programs against established goals
• Experience supervising, coaching, and developing team members
• Strong analytical skills, with the ability to interpret data and translate insights into actionable strategies
• Strong financial acumen
• A solid understanding of metrics, analysis, and effective fundraising best practices
• Demonstrated experience executing successful fundraising campaigns with tracked ROI
• Highly results-oriented, with strong time management skills and the ability to meet deadlines consistently
• Strong communication skills, both written and oral
• Strong project management skills with high attention to detail and ability to multi-task;
• Self-motivated team player with strong cross-functional collaboration skills

WORK ENVIRONMENT

• Fast-paced, service and results oriented environment
• May have some activity outside of the office to support meetings
• The Foundation has a hybrid work model. Staff will be required to be in office a minimum of 2 days per week and will be required to have a safe home office set up for the remainder of the working days (specifics to be planned with your manager).
• Ability to work cooperatively with colleagues in all positions throughout the Foundation
• Shared commitment and support of the overall Foundation goals

Alongside competitive salaries, we offer an extensive benefits package, flexible work arrangements, growth and development opportunities, defined benefits pension plan and birth parent/parental leave top-up.

University Health Network thanks all applicants; however, only those selected for an interview will be contacted. UHN has a diverse workforce and is an equal-opportunity employer.

Please note: All applicant screening and evaluation for this role are carried out manually by our recruitment team. We do not leverage AI in any part of the hiring process.

Deadline to Apply: July 22, 2026