Manager of Business Operations – Gift Processing

Do you want to be part of a bold, daring, and ambitious team that will Conquer Cancer In Our Lifetime?

About Us 

As one of the world’s leading cancer charities, The PMCF raises funds for Princess Margaret Cancer Centre, one of the top 5 cancer research centres in the world, to deliver future care now.

For more than a decade, The PMCF has been on an aggressive growth trajectory. Setting daring and audacious goals is a mindset that is driven by our culture and passion to perform. We have pioneered many successful fundraising programs, including our world-leading Princess Margaret Home Lottery, and some of the world’s largest cancer fundraising events. The foundation’s vision, which will be your vision, is to Conquer Cancer in Our Lifetime.

The Princess Margaret is a proud member of University Health Network, Canada’s largest research hospital network, which also includes Toronto General Hospital, Toronto Western Hospital, Toronto Rehab Institute and The Michener Institute for Education.

About the Role
The Manager of Business Operations – Gift Processing, is a critical role within the Business Operations function managing a team responsible for data entry of fundraising related data in an accurate and efficient manner.  This individual will bring an energetic and enthusiastic attitude to the team, will have the ability to multi-task and be flexible.  This position will report to the Senior Director of Fundraising Operations.

What you will be doing

• Lead a team responsible for data processing to ensure the timely, effective (accurate) and efficient entry of business data into our system
• Work with key business stakeholders to define high quality, efficient and effective processes, and procedures for handling all gifts and donations into the Foundation’s operating platforms
• Work with the IT function to define new ways to automate existing manual processes thereby supporting the objective of driving improvements in service levels with superior quality at a reduced operating cost.
• Collaborate with various departments to develop, manage, improve, and sustain processes to maintain accurate Customer Relationship Management (CRM) system data from donors and vendors
• Leverage data analytic skills to guide new ways of operating efficiently and effectively.
• Proactively detect database issues and manage corrections.
• Use problem solving skills to address the immediate issue and identify better ways to operate to prevent recurrence of issues.
• Establish programs to secure data from anomalies that skew results
• Bring high energy, enthusiasm, and a can-do attitude to the job every day. The individual embraces the diversity and fluidity of activity, often multi-tasking, and is an enabler for the whole team.

 Requirements

• An undergraduate degree or equivalent combination of education and experience, preferred
• 2+ years of experience leading an operations function
• A collaborative leadership style with a commitment to employee engagement
• Experience in fundraising
• Experience with documenting process flows in Microsoft Visio
• Ability to identify, analyze, and improve business processes to eliminate bottlenecks
• A continuous improvement mindset and experience using quality improvement methodology (such as Lean Six Sigma) to lead improvement projects
• Strong problem-solving skills, using key operational metrics to guide decision making
• Innovative, not afraid to challenge the status quo, and comfortable managing change
• Experience with CRM platforms such as Blackbaud CRM is an asset

Why work with us?

• Experience a sense of purpose that you won’t get anywhere else, in any other job. You will be making a difference for millions of people impacted by cancer
• We have an open and approachable culture that enables you to bring your best ideas forward

• We will invest in your growth through ongoing learning opportunities and individual development planning
• We offer a competitive compensation package including competitive salary, incentive pay, health benefits, and Healthcare of Ontario Pension Plan
• We offer a hybrid work environment

How to apply: https://www.recruitingsite.com/csbsites/uhn/intranet/JobDescription.asp?SiteID=10062&JobNumber=917741