Manager, Stewardship (15 month contract)
Title: Manager, Stewardship (15 month Contract covering Maternity Leave)
Reports to: Executive Director, Donor Communications, Accountability & Impact
Location: 2075 Bayview Avenue, Toronto, ON M4N 3M5 (Hybrid)
Sunnybrook is a premier academic health sciences centre, fully affiliated with the University of Toronto, with a vision to invent the future of health care. Our mission is to care for our patients and their families when it matters most.
From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community. Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada’s largest trauma centre.
Our five strategic areas of focus are:
- Brain Sciences
- Heart and vascular
- High risk maternal and newborn
The Donor Relations, Stewardship & Communications department provides services and experiences that deepen donor engagement with Sunnybrook. The Manager, Stewardship, under the leadership of the Executive Director, Donor Communications, Impact & Accountability will oversee all aspects of stewardship and donor recognition, providing strategic guidance to a team of professionals.
The incumbent will work closely with members of the Philanthropy, Community Engagement, Donor Relations & Communications and Knowledge & Systems teams to oversee gift acceptance and acknowledgement, donor recognition, donor communications and report, donor events and experiences, and other stewardship activities.
Accountabilities and Responsibilities
- Understand the Sunnybrook brand, strategic direction of the Foundation and hospital priorities
- Acquire, maintain and share knowledge and understanding of the organization and all projects and programs funded by the Foundation
- Remain abreast of best practices in the field with respect to donor recognition and stewardship
- Oversee, mentor and manage the workflow and performance of a team of five professionals
- Ensure that all obligations outlined in donor agreements are fulfilled in a timely manner, and monitored and tracked in Raiser’s Edge
- Collaborate with the Executive Directors, Philanthropy to develop and execute stewardship strategies for major donors
- Oversee the preparation of gift agreements for endowments and other major gifts
- Ensure gift acknowledgement and donor recognition policies and guidelines are consistently reviewed and updated for best practices
- Manage the donor naming opportunities inventory for physical space in the Hospital and oversee all naming opportunities including spaces, named funds, Chairs etc.
- Collaborate with the Senior Manager, Donor Communications on print and electronic communications to and about the impact of donor giving
- Manage the preparation and delivery of stewardship and fund reports to approximately 350 donors annually
- Oversee the coordination of donor recognition events with the Manager, Events
- Define, create, review and implement processes
- Work in collaboration with the Executive Director to devise annual business and operational plans
- Provide direction in the information, analyses and reporting on all team activities
- Uses vital metrics to achieve higher retention rates and donor satisfaction. Tracking metrics to assess donors’ current engagement and activity to determine which efforts have the most significant business impact.
- Perform other duties as needed
Skills and abilities required:
- Leadership acumen to manage, coach, train and motivate staff
- Strong interpersonal and relationship-building skills
- Detail oriented with a high degree of accuracy
- Excellent oral and written communications skills
- Maintains confidentiality without exception and proven ability to handle sensitive and confidential situations, demonstrate poise, tact and diplomacy
- Highly organized and flexible with the ability to manage multiple priorities, tasks and relationships in a fast-paced professional environment
- Proven track record in providing excellent client service
- Ability to understand donor needs and to think strategically about donor engagement
- Effective manager with the proven ability to manage multiple projects over varying timelines, demonstrating excellence in prioritization and problem-solving
- Intellectual curiosity and possess an innate desire to learn and lead change
- Analytical and problem solving skills and proven ability to research and summarize information
- Understanding of current and emerging best practices in stewardship and donor engagement
- Post-secondary education
- 5+ years of progressive stewardship and donor relations experience, preferably in a healthcare or other complex organization
- 2+ years of management experience
- Strong interpersonal and relationship-building skills
- Excellent writing, communication and research skills required to convey clear and concise information
- Work comfortably in a highly collaborative environment; manage competing interests and strong personalities
- Sound judgement, tact and diplomacy
- Demonstrated data-mindset, with strong analytical skills
- Experience with major gift fundraising programs, donors and volunteers
- Proficient in Microsoft Office software suite including Outlook or similar scheduling software
- Knowledge of Raiser’s Edge, project management software and Adobe Creative Suite, including InDesign, Photoshop and Illustrator an asset and an ability to learn new software quickly
- CFRE designation considered an asset
If you would like to apply for this role, please send a cover letter and a current resume listing your qualifications and experience by May 31, 2023 to foundationHR@sunnybrook.ca.
Please quote “Manager, Stewardship (15 month contract)” in the subject line of your e-mail. We thank all applicants in advance. Only those selected for an interview will be contacted.
Sunnybrook Foundation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodations for disability during any stage of the recruitment process, please indicate this in your cover letter.
Sunnybrook Foundation is strongly committed to equity, diversity and inclusion within its community and encourages all applicants including but not limited to: Indigenous, Black and other racialized persons, all religions, cultures, and ethnicities, persons with disabilities, LGBTQ2S+ persons and persons of any gender identity and sexual orientation, and everyone who may contribute to the further diversification of ideas.
Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case bases.