Monthly Giving & Donor Stewardship Specialist
ABOUT MAKE-A-WISH® CANADA
Make-A-Wish® creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child’s wish to life, because a wish is an integral part of a child’s treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.
Since 1983, Make-A-Wish Canada has granted over 36,000 wishes across the country, over 900 last year alone. For more information about Make-A-Wish Canada, visit makeawish.ca.
Join our team as a:
Monthly Giving & Donor Stewardship Specialist
Toronto (Temporarily working remotely during COVID-19 Pandemic)
Full Time/Regular
Reference #: MAW086
JOB SUMMARY
Reporting to the Manager, Monthly Giving & Donor Stewardship, the Monthly Giving & Donor Stewardship Specialist will lead a team responsible for Make-A-Wish® Canada’s monthly giving and stewardship strategy for the Mass Market segment. The successful candidate will support the implementation of innovative and cost-effective programs that are focused on acquiring and retaining monthly donors utilizing multi-channels to maximize revenue and donor engagement. This role will also support the content development to retain donors with impactful stewardship communications for the Mass Marketing segment.
PRIMARY RESPONSIBILITIES
- Works closely with the Manager, Monthly Giving & Stewardship in the development of monthly giving & stewardship plans to maximize donor engagement and long-term value utilizing multiple channels and creating innovative campaigns.
- Supports the development and implementation of a national mass marketing donor stewardship and communications plan with the goal of improving retention and overall donor satisfaction to maximize the lifetime value of donors.
- Leads all operational requirements associated with monthly giving & stewardship campaigns.
- Acts as the prime contact for donor feedback, complaints, and inquiries, and troubleshoot gift processing issues/exceptions for the monthly giving channel.
- Support external vendor requirements including tracking results, training, reviewing call scripts, list management and Salesforce processes
- Provide weekly, monthly, quarterly, and annual reporting on monthly giving including channel performance
- Processing of invoices and tracking expenses to support budget
- Monitors external markets and continually assesses industry best practices and emerging trends.
- Work in compliance with the Occupational Health and Safety Act and its regulations
- Other duties as assigned.
QUALIFICATIONS
- Related post-secondary education, preferably in a Marketing or Communications Program
- A minimum of 3 years’ experience with a focus on Marketing, Monthly Giving, Fundraising, or Communications preferably in the not-for-profit sector
- Understanding of marketing, communications and direct response guiding principles
- Strong organizational, project management and analytical skills with the ability to multi-task in a fast-paced environment
- Strong writing, communication, and presentation skills
- A team player with excellent collaboration, negotiation, communication, and presentation skills
- Strong working knowledge of CRM environments – Salesforce is an asset
- Advance level of proficiency in MS Office
- Bilingual French/English is an asset.
WORKING CONDITIONS
- Office environment with occasional requirements to work outside of regular office hours
- Occasional day/overnight travel
PHYSICAL & MENTAL EFFORT
- Works under pressure of tight deadlines, with high volume workload, and with multiple demands, changing priorities.
- Ability to work independently and exercise sound judgement
A Criminal Background Check is required
WHAT WE OFFER
Make-A-Wish® Canada offers meaningful opportunities to make an impact. We are committed to fostering a culture that aims to change lives, foster compassion and better humanity.
In return for your contributions, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.
HOW TO APPLY
If your skills, experience and qualifications are aligned with the requirements of this role, we encourage you to apply now. Please click the following link to apply, application deadline is 4 April 2022.
We thank all applicants for their interest and advise that only those selected for an interview will be contacted. No phone calls, please.
Interested in other career opportunities with Make-A-Wish® Canada? Please visit our careers page to see all current career opportunities.
Make-A-Wish® Canada provides equal opportunity in employment and encourages applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process.
All new Make-A-Wish® Canada employees must be fully vaccinated for COVID-19 at least 14 days prior to their first day of work, subject to relevant accommodations or exemptions.
JOIN OUR ONLINE COMMUNITY
For more information on how you can support Make-A-Wish® Canada or get involved please visit our website at makeawish.ca.