SENIOR MANAGER, DIRECT & DIGITAL FUNDRAISING

Toronto / Full-time

Due to COVID-19 Guidelines, this role involves remote / work from home with a requirement for a minimum of two (2) days per week working in the office and may be subject to change as the organization works through its hybrid workforce plan, and/or changing needs of the Foundation. We care about our team and community, and are closely monitoring the evolving situation. CAMH Foundation will continue to make the health and safety of our team a top priority.

ABOUT CAMH FOUNDATION

Hi! I’m Kathleen Grace. I am driven by working for a meaningful cause, with an exceptional team, and doing the job I love.

I believe the key to an excellent Senior Manager, Direct & Digital Fundraising is not just the technical skills but the knowledge of the organization’s business, asking the right questions, listening to the answers, and believing in the organization’s mission.

I invite you to join me for a conversation about your interest in CAMH, have the chance to meet members of our incredible team, and tell me more about how your career aspirations align with our bold journey to create a world where mental health is health.

The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health teaching hospital and one of the world’s leading research centres in its field. With a dedicated staff of more than 3,000 physicians, clinicians, researchers, educators and support staff, CAMH offers outstanding clinical care to more than 34,000 patients each year. The organization conducts ground-breaking research, provides expert training to health care professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government.

CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation, build spaces that promote recovery, and break down the stigma of mental illness.

The Direct & Digital Fundraising team is responsible for ensuring our unrestricted revenue stream of funds grows over time – we have clear goals and an open mind on how to achieve them. As members of the team, we are committed to a positive and safe work environment where we support, listen and learn from each other and be accountable to our many key stakeholders.

THE OPPORTUNITY:

The Senior Manager, Direct & Digital Fundraising is responsible for the strategy and execution of the mass donor segment (including one-time, monthly and mid-level donors), with oversight of acquisition and donor activations that will create opportunities for all mass base donor segments to engage with CAMH. The role requires strong collaboration with internal stakeholders and vendor partners, who will often be implementing our fundraising tactics. This position will support strategy and lead tactics designed to grow our donor base through acquisition efforts, increase revenue through retaining and renewing our existing donors, and strengthen the pipeline of donors across other segments.

Reporting to the Director, Direct & Digital Fundraising, the individual who fills this position plays an instrumental role on the Direct & Digital Team as a strong people leader, team player and collaborator.  The ideal candidate will have a ‘roll up their sleeves’ attitude as the expectation is that they will lean in as a doer, in addition to project manager or leader.

Reporting into this role is the Manager, Annual Giving and Specialist, Direct & Digital Fundraising. These roles will support with one having a key focus on acquisition of our monthly donors and the other serving as the mass base segment lead with a strong focus on retention and renewal.

It is an exciting time at CAMH Foundation and this role will be at the forefront of driving the mental health movement, with exposure up and across the Foundation team.

KEY RESPONSIBILITIES:

• Working with the Director, Direct & Digital Fundraising, support in the development of the annual strategy, budget and operating plan
• Provide strategic leadership and support to the Manager, Annual Giving to develop and execute a multi-channel annual campaign – aligned with the overall CAMH Foundation marketing calendar with a strong focus on retaining, upgrading and engaging all segments, with strong focus on mass base donors
• Strategic cultivation of the mass base segment, including overseeing the content strategy and execution of donor email communications, direct mail programs and telemarketing / SMS campaigns
• Drive programs from strategy to post analysis, enabling data-informed innovations and optimizations, working closely with Senior Manager, Marketing Insights & Operations
• Deliver programs/strategies to acquire and convert mass leads to mass donors, including:
  • Digital lead generation program
  • Lead conversion program
  • With direct report, management of a robust monthly giving face-to-face acquisition program.
• Achieve seven figure revenue and expense targets related to the above.
• Partner with the Marketing Insights & Operations team to ensure that all data and income generated through acquisition activity is recorded in an accurate and timely manner.
• Provide strategy and creative concept input from an acquisition perspective on paid media and web properties (camh.ca, donation forms)
• In collaboration with the Manager, Brand Marketing develop acquisition strategy and messaging during key giving times.
• Support internal teams with acquisition efforts, regardless of channel.
• Collaborate with other marketing and segment leaders on nurture programs to ensure leads are stewarded through their donor journey.
• As a leader on the Direct & Digital Team contribute to and support effective ways to working collaboratively with stakeholders including the hospital partners, vendor partners and internal Foundation teams.
• Support and coach direct reports, ensuring team goals are achieved on time, on budget.
• Build and develop successful partnerships with external suppliers, vendors and partners, and manage their performance.
• Preparing and updating budgets and budget projections.
• Managing invoice approvals, purchase order preparation and related rationale.
• Developing recommendations for escalated issues.
• Daily management of team and performance management.
  
  

WHAT YOU’LL BRING TO THE TEAM

• 7+ years of directly related fundraising /digital marketing experience; with a strong focus on annual and monthly giving and donor acquisition; direct experience with managing face-to-face is an asset
• Demonstrated ability to be a strong people leader; at least 2+ years of experience managing one or more direct reports in a marketing or fundraising organization; with proven track record of advancing team.
• Experience in a complex not-for-profit organization, preferably a healthcare organization
• Proven track record of managing complex fundraising programs and associated budgets
• Demonstrated ability to lead multi-channel fundraising initiatives in a multi-stakeholder complex environment, that drive fundraising goals and engage donors
• Demonstrated record of accomplishment in digital fundraising or income generation, including strong understanding of testing methodologies, as well as demonstrated knowledge of integrated digital marketing.
• Ability to develop and manage complex, tactical multi-channel strategies, understand strategic directions, programs and issues to help advise program area and stakeholders.
• Skilled project manager; experienced working with internal stakeholders and external vendors.
• Knowledge of data, segmentation and fundraising best practices
• Data mining and analysis and adjustments to approaches and plans based on findings.
• Expertise in non-profit online fundraising and CRM software and tools, such as Blackbaud (Convio) Luminate Online and TeamRaiser, including an understanding of HTML 5 and CSS, would be strongly preferred.
• Detailed knowledge of forecasting, budgeting, and planning
• Must possess excellent organization, planning and time management skills and exacting attention to detail.
• Strong analytical skills including the ability to analyze trends from quantitative and qualitative data.
• Excellent written and oral communications.
• Experience providing a work environment that embraces diversity and is free of harassment and discrimination.
• Demonstrated commitment to and understanding of the vision, strategic direction, and guiding principles of CAMH Foundation.

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day, then we want to hear from you!

Salary Range: $101,455.00 to $115,102.50 annually

To apply: CAMH – Career Opportunities (recruitingsite.com)

CAMH Foundation is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Please contact HR.Foundation@camh.ca.We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. Our north star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental health.

CAMH is a Tobacco-Free Organization.

CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.

At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.

CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).

We encourage people from all backgrounds to apply to our positions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.