Stewardship Officer (Remote)
Are you passionate about generosity? Do you embody an attitude of gratitude? Do you have a donor-centred mindset? Are you knowledgeable in the Four Pillars of Donor Relations?
We are revolutionizing the donor experience at UM and are looking for a new member of our dynamic and dedicated team. Our core principles of respect, accountability, transparency, and excellence guide all our efforts in projects large and small.
The Donor Stewardship Officer will be a problem solver, collaborator, independent contributor, and self-starter who gets excited by a challenge and maintains a high standard of excellence.
Reporting to the Director, Donor Stewardship, you bring strengths in project management, customer service, and relationship-building, and are motivated to keep the donor experience at the centre of all that you do. Your combination of skills, passion, and commitment will make you successful in this role.
Key responsibilities include managing gift announcements and donor recognition programs, leading digital broad-based impact reporting and implementing behaviour-based stewardship programs.
The Donor Stewardship office in the Department of External Relations cultivates meaningful partnerships with donors to support the University of Manitoba community who are dedicated to improving the world, bit by bit. We strive to engage and inspire donors by acknowledging and recognizing their gifts, fulfilling their intentions, and demonstrating the impact of their generosity, consistent with best practices in donor relations.
The qualifications and experience we’re looking for:
- Undergraduate degree required, with a major in Communications, Management, Philanthropy or a related field, or related experience in stewardship and donor relations.
- A minimum of two years of directly related experience required, in donor relations or stewardship, preferably in higher education or a comparably complex organization.
- Experience in project management or event management required.
- Experience working with a donor database preferred such as Raiser’s Edge.
- An acceptable equivalent combination of education and experience may be considered.
- Excellent verbal communication skills with the ability to provide advice and develop and present informational materials.
- Excellent written communication skills with advancement and/or storytelling writing experience.
- Superior organization skills and time/priority-management to coordinate and establish work priorities and deadlines.
- Excellent customer service and relationship building skills – experience working with both internal and external stakeholders to achieve success and inspire collaboration.
- Excellent project management skills required, prioritizing and advancing multiple projects simultaneously.
- Strong attention to detail.
- Strong Research skills, ability to use and extrapolate information from both online and internal sources.
- Digitally savvy with a desire to adopt and implement new technologies.
- Demonstrated ability to make sound independent judgments and use problem solving abilities.
- To establish and maintain effective working relationships with various levels of internal and external contacts.
- To communicate effectively with all levels of staff and the public in a diplomatic, firm but tactful manner.
- To produce high-quality assignments with speed, accuracy and attention to detail in order to meet strict deadlines.
- To create on-brand messaging and to adopt established language and style guidelines an asset
- To maintain a high degree of confidentiality and responsibility regarding information related to donors and the university.
- To work independently and on a team to produce outstanding materials in a high volume, deadline-oriented environment.
- Must be flexible and willing to take on additional and varied tasks as the need arises.
- Must be adept at conveying complex information to a range of audiences in a clear, inspiring and confident way.
- Must be able to generate strategic and creative solutions for thanking, recognizing, engaging with and reporting to donors to advance the university’s fundraising efforts and deepen relationships with donors.
- Must be a goal-oriented self-starter, with a high level of independence, initiative and energy.
- Satisfactory work record, including satisfactory attendance and punctuality, is required.
- Preference will be given to those candidates who are of Indigenous descent and are graduates of the University of Manitoba.
- Must have flexibility to work occasional evenings and weekends to support stewardship events.