Job Board
Doctors Without Borders / Médecins Sans Frontières (MSF) Canada

CRM Specialist

Posted On: March 19, 2024
Closing On: March 26, 2024

Location: Toronto, ON
Effective: ASAP
Employment Type: fulltime
Level: intermediate
Salary Range: $77,744 - $83,503 per year

File: Download

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

In this pivotal role, the CRM Specialist will be at the heart of MSF’s fundraising and donor engagement efforts. Entrusted with managing and optimizing MSF Canada’s donor database using Luminate Online, the Specialist will directly influence the efficiency of fundraising campaigns, the precision of our donor communications, and the strength of donor relationships.

MSF Canada is looking for a CRM Specialist for our Data Strategy team who will be responsible for the following:  

  • Implementing, customizing, and managing Luminate Online CRM
  • Using the CRM to enhance customer or donor relationships, improve engagement strategies, and track interactions
  • Integrating Luminate Online with other systems (like marketing automation tools) for a seamless flow of information. Continuously seek opportunities to optimize the use of CRM systems for enhanced functionality
  • Using the CRM to enhance customer or donor relationships, improve engagement strategies, by serving as a subject matter expert
  • Keep abreast of the latest trends and developments in CRM technology and fundraising practices, especially for Luminate Online. Suggest and implement improvements in database management and utilization
  • Use CRM tools to support the planning and execution of fundraising events, including attendee tracking, communications, and post-event analysis
  • Responding to and resolving tickets related to database issues. This involves diagnosing and troubleshooting problems reported by users
  • Manage relationships with external vendors

The successful candidate will bring to MSF Canada:  

  • 5+ years’ experience in Luminate Online, including the ability to expertly diagnose and resolve complex system issues
  • Working knowledge of HTML & CSS
  • Strong capability in articulating technical information clearly and concisely to diverse audiences, with a specific focus on explaining Luminate Online system diagnostics and resolution strategies to users with varying levels of system knowledge
  • High-level proficiency in Microsoft Office suite
  • Knowledge of tax receipting regulation and basic understanding of fundraising and accounting
  • Fluency in spoken and written English


MSF Canada will provide:

  • Salary range: Level 15 on the MSF Canada Salary Grid $77,744 – $83,503 per year (non negotiable)
  • Access to an Employee and Family Assistance Program (EFAP) 
  • Flexible work hours and a hybrid working model (minimum 40% in office and up to 60% work from home) 
  • An accessible open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms  
  • A commitment to incorporating equity, diversity, and inclusion in everything  
  • 5% RRSP contributions (no employee matching required) 
  • Health Spending Account 
  • Lifestyle Spending Account 
  • Group insurance (Life, Dependent Life, AD&D) 
  • Peace of Mind plan (prescription drugs, accidental dental, hospital care, etc.) 
  • Starting 4 weeks of vacation per year 
  • Annual professional development budget
  • A positive and innovative office culture is based on core values of humanity, integrity and results

Detailed job description available here.