The Canadian Opera Company is now accepting applications for the position of Development Officer, Advancement Operations.

PURPOSE OF ROLE

The Canadian Opera Company (COC) is in the midst of a bold revitalization, with an artistic vision and operating objectives that champion innovative and inclusive programming, new creative partnerships, and expanded community reach. Having recaptured the imagination and enthusiastic support of audiences from the GTA and beyond after the pandemic disruptions of 2020-2022, the COC is experiencing significant organizational momentum, with rejuvenated single-ticket sales, a swell of new audience members, and increased engagement from our passionate subscriber and donor community. To help us seize this exciting moment, the COC is growing its team to help us achieve our goals as we elevate the very best opera in the world, from canon classics to daring new offerings breaking ground right here in Canada.

The Development Officer, Advancement Operations will be responsible for the efficient entry of accurate information into the donor database (Tessitura) and other systems for the purpose of gift processing which includes the preparation and processing of gifts, donor acknowledgement and receipting, digital archiving and updating donor records as they relate to donor giving. The Development Officer, Advancement Operations will also support the success of the development team by assisting with the maintenance of the Tessitura database, and providing reporting and analysis on membership and donation data.

AREAS OF RESPONSIBILITY

Gift Processing and Membership Billing

• Process and enter all gifts received by the COC in a timely and accurate manner, including data entry into the Tessitura system and associated record keeping/digital archiving
• Run recurring membership billing batches, ensuring membership records are kept up to date, and in good standing
• Process, enter, and reconcile deposits from third-party platforms such as CanadaHelps and Benevity
• Consult with Development team to ensure the accurate coding of gifts
• Ensure timely processing and fulfillment of tax receipts

Database Management

• Assist with the maintenance of the Tessitura system by entering new donor information, keeping existing records up to date, and surfacing any opportunities or concerns to the Development team
• Provide project support for data hygiene, including deduplication, batch record updates, and data uploads
• Update credit card or banking information for membership records in a timely manner
• Follow established protocols for data entry and management to ensure consistency and quality

Reporting and Analysis

• Prepare reports on donation activity and data hygiene including pledge reminders, billing errors, and duplicate records
• Reconcile gift entries with the Finance team to ensure accuracy and resolve discrepancies
• Assist with the maintenance and development of reports and business intelligence infrastructure
• Monitor and maintain a schedule of recurring reports in Tessitura
• Respond to reporting and/or analysis requests from the Development and Finance teams, including support for the annual audit, t3010 submission, and ad hoc requests.

SKILLS

• Two to four years’ experience in gift/transaction processing, data entry, accounting, and/or fundraising roles
• Proficiency in CRM systems (e.g.: Salesforce, Raiser’s Edge), with a strong preference given to candidates with past experience in Tessitura
• Demonstrated overall knowledge of fundraising processes, transaction processing, and philanthropy
• Ability to analyze data using a variety of techniques, and to summarize and communicate insights clearly and concisely
• Strong computer skills including proficiency in Microsoft Office software, especially Excel
• Keen attention to detail with strong organization and time management skills
• Knowledge of relevant government legislation and industry guidelines (CRA receipting rules, Donor Bill of Rights, privacy legislations)
• Knowledge of generally accepted accounting principles and/or fund and deferred accounting systems in the not-for-profit sector an asset
• Discretion when dealing with sensitive and confidential information

APPLICATIONS

Applications may be submitted by email to KevinB@COC.CA: In the subject line please write: “Development Officer, Advancement Operations”

Please submit a cover letter with your resume, preferable in PDF format.

Only applications received by end of day, Monday, October 21, 2024 will be considered.

The Canadian Opera Company thanks all applicants in advance, however, only those considered for an interview will be contacted. No phone calls or agencies please.

ABOUT THE CANADIAN OPERA COMPANY

Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of the largest in North America. General Director Perryn Leech joined the company in 2021, forming a leadership team with Music Director Johannes Debus and Deputy General Director Christie Darville. The COC enjoys a loyal audience, including a dedicated base of subscribers, and has an international reputation for artistic excellence and creative innovation. Its diverse repertoire includes new commissions and productions, local and international collaborations with leading opera companies and festivals, and attracts the world’s foremost Canadian and international artists. The COC Academy is an incubator for the future of the art form, nurturing Canada’s new wave of opera creators with customized training and support. The COC performs in its own opera house, the Four Seasons Centre for the Performing Arts, hailed internationally as one of the finest in the world. For more information, visit coc.ca.

As Canada’s largest opera company, the COC deeply values equity and diversity across all levels of the organization and believes in fostering an inclusive, discrimination-free environment that fully supports our team’s personal and collective success. We are committed to building a workforce that reflects our community, our city, and our country and, in turn, the COC welcomes applicants from all backgrounds and abilities who share and embrace these values of anti-racism and inclusion.

The COC is committed to providing accommodations for people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.