Development Officer, Prospect Research & Management

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Presentation of the organization

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.  Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.  Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.

Position Overview:

The Development Officer, Prospect Research & Management (DO) is responsible for providing research, analysis and data management support to staff and volunteers engaging in fundraising activities. As a member of the Advancement Department, the Officer will provide expertise in aligning research and prospect management strategies to Kids Help Phone’s strategic goals and operating plan – delivering prioritized, high quality, accurate and timely prospect research to build Kids Help Phone’s supporter base, increasing not only quantity of the prospect pipeline but also the quality of the organization’s prospects and data. The DO is responsible for the accurate information flow to and from fundraising staff and to ensure the integrity of prospect data and reports in Raiser’s Edge.

This role will be a critical position in supporting the Advancement Department reaching its fundraising goals and in supporting key pipeline building strategies contributing to KHP’s long-term financial success.

What You’ll Contribute:

• Produce in-depth, well-written reports and profiles on prospects and donors by synthesizing and analyzing information obtained from internal and external sources

• Develop and implement proactive prospecting methodologies to identify and qualify potential supporters and track status and insights internally

• Using a broad spectrum of prospect sources – including existing donors and volunteer-identified prospects – research, organize, and evaluate financial capacity, ability to give, willingness to give, charitable interests, and connection to the organization’s priorities

• Provide insights, recommendations and identify areas of greatest opportunity to grow prospect pipeline in support of completion of annual and long-term strategic goals

• Collaborate with Advancement Team Members to develop prospect portfolios and conduct regular reviews to ensure portfolios meet team and individual goals

• Collaborate with Advancement Team Members to manage, store, maintain and enhance prospect-related data, ensuring there is broad adoption of prospect management strategies, prospect clearance, and pipeline entry protocols

• Ensure a high level of data quality and data timeliness in Raiser’s Edge through accurate data entry and maintenance

• Conduct ongoing media scanning to monitor relevant news, people, events, issues, trends that impact fundraising strategies and provide suggested action items for follow-up and to move prospect relationships forward

• Collaborate with Advancement Operations and internal stakeholders to provide a seamless and effective Raiser’s Edge experience, including training, documenting, and internally championing the system’s use

• Review, maintain and make recommendations on prospect research tools, subscriptions and services

• Maintain an awareness of best practices in prospect research, management and pipeline development through ongoing professional development and networking

What You’ll Need:

• 1 to 3 years of experience in a fundraising role, ideally with a focus on prospect research and prospect management

• Post-secondary degree, preferably in Library and Information Science, or acceptable equivalent education or training

• Demonstrated strong project management and problem-solving abilities

• Demonstrated ability to work independently, manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline

• Interpersonal skills that support research outcomes being adopted and effective decision making by stakeholders

• Ability to handle sensitive and confidential information with discretion

• Proficiency with Raiser’s Edge or other fundraising database, including database management, data mining and analysis and report generation

• Microsoft Outlook, Word, Excel, and experience searching the Internet and online databases such as SEDAR and SEDI, CRA Charities, iWave, and CharityCAN

• Understanding of Canadian business landscape, financials and corporate annual reports

• Fluency in French an asset

• APRA membership an asset

You’ll already have the following

·       A passion and curiosity for solving analytical problems using quantitative approaches

·       Excellent written and oral communications skills

·       Commitment to the vision and goals of the organization

The above is not an exhaustive list of duties and you may be asked to perform different tasks as necessitated by your changing role and the overall business objectives of Kids Help Phone

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At Kids Help Phone we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

The Small Print:

Applications will close at 11:59 pm, on the job posting close date listed above. Submissions received after this time may not be considered

Reasonable accommodation is available on request from a candidate with a disability.

No recruitment agencies please

·       Hybrid Work Model

·       Life Insurance

·       Wellness Programs

·       Flex Time

·       Employee Assistance Program

·       Dental Care

·       Vision Care

·       Pension Plan

·       Emergency Travel Assistance