DONOR EXPERIENCE REPRESENTATIVE

Toronto / Full-Time, Permanent

This role involves remote/work from home with a requirement for a minimum of two (2) days per week working onsite and may be subject to change as the organization works through its hybrid workforce plan and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMH’s health and safety practices.

ABOUT CAMH FOUNDATION

Hi! I’m Drish Bajaj, Business Manager. I believe in the power of philanthropy to improve lives and create meaningful change, and I am driven by a desire to see that change come to fruition and to learn more about what inspires the philanthropists who help make it happen.

I believe the key to an excellent Donor Experience Representative is not just the technical skills but the knowledge of the organization’s business, asking the right questions, listening to the answers and believing in the organization’s mission.

I invite you to join me for a conversation about your interest in CAMH, have the chance to meet members of our incredible team, and tell me more about how your career aspirations align with our bold journey to create a world where mental health is health.

The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health teaching hospital and one of the world’s leading research centres in its field. With a dedicated staff of more than 3,000 physicians, clinicians, researchers, educators and support staff, CAMH offers outstanding clinical care to more than 34,000 patients each year. The organization conducts ground-breaking research, provides expert training to health care professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government.

CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation, build spaces that promote recovery, and break down the stigma of mental illness.

With a vision to inspire philanthropy to solve the greatest mental health challenges of our time, the Operations team is responsible for ensuring the smooth administration and management of funds and implement processes and systems to support the organization.  As members of the team, we are committed to a positive and safe work environment where we support, listen, and learn from each other and be accountable to our many key stakeholders.

THE OPPORTUNITY:

The Donor Experience Representative (full-time, permanent) delights all who contact the Foundation. As part of the Operations team, they are expected to quickly determine our supporters’ needs, decide how to respond, and complete requests timely and with a high degree of accuracy. They will create memorable experiences in every interaction and look for ways to contribute to the ongoing improvement of the overall supporter experience.

KEY RESPONSIBILITIES:

• Provide exemplary customer service through emails, telephone and face-to-face interactions.
• Answer incoming phone calls, and respond to inquiries in a timely manner.
• Effectively manage the Foundation reception desk, virtually and in-office that is frequented by hospital staff, supporters and patients.
• Work with various teams in the Foundation to support all fundraising programs.
• Address all donor needs in regard to registration, donations, payments, receipts, updates and concerns with ease and grace.
• Welcome and guide visitors, receive deliveries, perform clerical duties, handle and batch cheques.
• Act as the Foundation knowledge expert for Hospital activities and current affairs, as well as the central information hub for Foundation staff and Foundation guests.
• Support best-in-class stewardship by assisting in the delivery of donor engagement touchpoints.
• Update and maintain donor database (Raiser’s Edge) files and records in a timely, accurate manner as per our policies and business processes.
• Provide operational and office facilities support to the Business Manager.
• Manage Foundation social media channels through Hootsuite.

WHAT YOU’LL BRING TO THE TEAM:

• Leading with curiosity, proactively learns about the Hospital’s areas of expertise and excellence – clinical care, research, education and policy – in order to effectively support fundraising priorities.
• Ability to work well under pressure while demonstrating confidence and good judgement.
• Ability to multitask throughout frequent interruptions, fluctuating volumes and pressing deadlines.
• A self-starter with strong interpersonal, customer service and communication skills.
• Results oriented with the ability to work independently and within a team.
• Experience in the use of Raiser’s Edge, Outlook, Excel and Word
• Strong time management and organizational skills to successfully navigate multiple priorities.
• A well-spoken professional who demonstrates sensitivity and a positive attitude at all times.
• Excellent communication skills, both written and verbal with a keen attention to detail.
• Applies sound judgement, discretion, tact, courtesy and patience.
• A professional attitude and demeanor to positively represent the Foundation
• A flexible team player able to collaborate and support colleagues and motivated to achieve results.
• Willingness to learn and to take on additional responsibilities as appropriate.

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day, then we want to hear from you!

CAMH Foundation is an equal-opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out at HR.Foundation@camh.ca. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

Our North Star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental health.

To apply: please submit your cover letter and résumé at Donor Experience Representative – Foundation-camh (cadienttalent.com)

CAMH is a Tobacco-Free Organization.

CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.

At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.

CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).

We encourage people from all backgrounds to apply to our positions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.