Donor Relations & Gift Processing Coordinator
Indspire is an Indigenous-led charity, and a Top 10 Impact Charity for the past five years. We invest in the education of First Nations, Inuit and Métis people for the long-term benefit of these individuals, their families and communities, and Canada.
Indspire is seeking a Donor Relations and Gift Processing Coordinators to perform various donation-related tasks including gift entry, receipting, donor stewardship and supporting the management of incoming phone calls and email messages.
Key Responsibilities
- Receive and respond to email and phone inquiries from donors in a timely and professional manner.
- Monitor public email inboxes and respond to a variety of messages; categorize and track emails in the database and provide reports on email volume and trends.
- Communicate with donors and constituents on the nature of Indspire’s work.
- Update donor contact and biographical information in the database in accordance with database business rules.
- Locate and research specific donations in the database, and relay information to donors and/or Finance by phone and/or email.
- Responsible for thank you calls to donors.
- Provide backup administrative support as required.
Donor Customer Service & Stewardship
- Receive and respond to email and phone inquiries from donors in a timely and professional manner.
- Monitor public email inboxes and respond to a variety of messages; categorize and track emails in the database and provide reports on email volume and trends.
- Communicate with donors and constituents on the nature of Indspire’s work.
- Update donor contact and biographical information in the database in accordance with database business rules.
- Locate and research specific donations in the database, and relay information to donors and/or Finance by phone and/or email.
- Responsible for thank you calls to donors.
- Provide backup administrative support as required.
Other duties may be assigned.
Qualifications
- Post-secondary education in a related field.
- Minimum two years relevant experience.
- Minimum one year of experience with Raiser’s Edge (or other fundraising database) and proficiency in MS office suite, particularly Microsoft Excel
- High level of computer competency with ability to learn new systems quickly.
- Strong organizational, analytical, and problem-solving skills.
- Knowledge of compliance requirements relevant to charitable sector (i.e., CASL, CRA, PCI, PIPA, PIPEDA).
- Process orientated, understanding of database controls and industry best practices.
- Critical thinker with a focus on continuous improvement.
- Strong interpersonal and the ability to communicate effectively with donors,
- Ability to effectively coordinate multiple priorities, deadlines while maintaining attention to detail.
- Collaborative team player that displays initiative.
- Ability to work with sensitive and confidential information.
- Possesses sound judgment, decision-making, and resourcefulness.
- Knowledge of and experience in Indigenous communities preferred and openness to engaging in cultural competency training.
- Ability to communicate in French considered an asset.
Benefits
- Hybrid workplace that provides flexibility from home and in the office (3 days in office and 2 home).
- Competitive Benefits Program & Pension.
- Opportunities and support for professional learning and growth.
- Being a part of shaping the future of education for Indigenous people in Canada.
How to Apply
To apply, forward your résumé and cover letter to hr@indspire.ca. We appreciate your interest, but only qualified applicants that meet the requirements will be contacted.
Indspire is committed to ensuring an equal opportunity recruitment process. Accommodations are available to all applicants upon request. We are committed to providing any accommodations required to ensure a barrier-free process. Please contact us via email at hr@indspire.ca, we will work with all applicants to accommodate any accessibility needs