Job Board
Arthritis Society Canada

Lead, Donor Insights & Raiser’s Edge


Posted On: January 20, 2025
Closing On: February 20, 2025

Location: Remote. Anywhere in Canada.
Effective: Winter/Spring 2025
Employment Type: fulltime
Level: management
Salary Range: $100,000 - $120,000. Comprehensive benefits and vacation package.


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Position Overview

Organization: Arthritis Society Canada  

Title: Lead, Donor Insights & Raiser’s Edge

Reports to: Chief Operating Officer

Team: Senior Manager Donor Services and Donor Processing

Location: Remote. Anywhere in Canada

Internal Relationships:

  • Revenue development and marketing teams
  • Donor services team
  • Finance, IT and administration team

Compensation: $100,000 – $120,000. Comprehensive benefits and vacation package.

Is this you?

Would you be excited about being the single source of trust around the data for a national health charity that is transforming the future for the over 6 million Canadians with arthritis?

Do you enjoy using data to tell a story that various stakeholders (fundraisers, marketing, executive leadership the board) can understand and use for decision making? Are you an excellent communicator both written and verbal, comfortable working with all levels and can confidently and capably steer your organization toward best-in-class data governance, protocols, and synthesis for real-time and predictive analytics? Would you consider yourself a subject matter expert in database management who is inherently curious about the power of data, always upskilling, connecting with peers and experts to ensure your knowledge is best in class?  Are you an excellent listener and able to understand and interpret what your internal client is looking for with the data and turn it into a report that delivers and gives a clear, accurate and insightful picture?

You are a team player and enjoy working with colleagues who share your dedication toward supporting the organization’s vision for transformation. If this sounds like you, read on…

The Organization

Arthritis Society Canada is dedicated to extinguishing arthritis. They represent the six million Canadians living with arthritis today, and the millions more who are impacted or at risk.

Fueled by the trust and support of their donors and volunteers, Arthritis Society Canada is fighting the fire of arthritis with research, advocacy, innovation, information and support. They are Canada’s largest charitable funder of cutting-edge arthritis research. They will not give up their efforts until everyone is free of the scorching pain of arthritis.

Arthritis Society Canada is a nationwide organization, with approximately 130 staff members from coast-to-coast-to-coast. The largest offices are based in Toronto, Vancouver and Montreal; with the majority of staff based in Ontario.

It’s not just arthritis.

Arthritis is Canada’s most common chronic disease and there is no cure. The disease affects the lives of six million Canadians (1 in 5 adults) – impacting their mobility, their ability to work, their time with their family and friends, and sometimes causing near constant pain. More than half of people with arthritis are under 65. Without a brighter spotlight on this serious issue, the number of Canadians with arthritis will rise to nine million by 2040. That’s 1 in 4 Canadians impacted by this disease – along with their families and communities.

Through the continued generosity of their supporters, Arthritis Society Canada will achieve their bold dream of making a cure a reality.

Arthritis Society Canada is accredited under Imagine Canada’s Standards Program, and is a proud 2022-2024 (and 2019-2021!) winner of Waterstone Canada’s Most Admired Corporate Cultures™ award, a mark of excellence in culture and performance.

Vision: We will extinguish arthritis.

Mission: To fight the fire of arthritis with research, advocacy, innovation, information and support.

Values: United: We are stronger together; Impactful: We will create a bold future; Transformative: We fearlessly work to achieve greatness.

The Position

In this newly created role, the Lead, Donor Insights and Raiser’s Edge will report to the Chief Operating Officer. The successful candidate will play a lead role as the architect of the database.  They will draw on the significant source of data in Raiser’s Edge, to create a clear path for fundraisers to guide donor cultivation and stewardship.   Bringing strong professional expertise in the design and use of data systems, they will ensure the integrity of the Raiser’s Edge database, train fundraisers in the data business rules, and support the ability for fundraisers to track the donor cultivation cycle, gain insights, understand performance against annual targets, and manage each stage of donor cultivation with ease. They will enable “self-serve” reporting for critical business metrics, and support custom reports for leadership and the Board that begin to drive predictive analytics for multi-year and strategic planning.

Our candidate will ideally have experience with fundraising databases and ideally will have had direct experience with Raiser’s Edge. If not, they will have transferable database experience, will be a quick learner and will adapt to Raiser’s Edge quickly. They will be creative and an expert in using data to tell a story. A very strong communicator, both written and verbal, our successful candidate will work with all levels of the organization, acting as the ‘data integrity lead’, ensuring not only past data is clean and coded correctly, but that current data is being captured and coded in the correct way. They will be comfortable educating users on best-in-class practices.

Primary Accountabilities

  • Act as the organizational expert in Raiser’s Edge; proficient in using the data to tell a story to a lay-person audience
  • Develop reporting templates, lead the export of data files for reporting to fundraisers and executive leadership that are designed to provide meaningful insights based on analysis of the data
  • Create and design ad-hoc and scheduled insightful and visual reports and dashboards for tracking and analyzing fundraising data
  • Maintain and manage the donor database (Raiser’s Edge) database integrity and controls, including identifying and correcting database problem areas such as address updates, missing or incomplete data, incorrect values, and duplicate records
  • Ensure every fundraiser is trained and remains current on Raiser’s Edge, while also providing customized training in how Arthritis Society Canada leverages the RE system
  • Advise on upgrades/or patches as required. Work with IT to schedule software updates. Disseminate relevant information regarding software upgrades
  • Act as contact with Blackbaud Technical Support for support calls
  • Provide leadership in best-in-class usage of Raiser’s Edge
  • Identify areas of improvement for current data usage and make recommendations on how to achieve improvement
  • Oversee the management and maintenance of the Raiser’s Edge database, ensuring data integrity, validity, consistency etc.
  • Develop and maintain standards for data integrity
  • Support the development team with the management of data requests and pulls for all reporting needs, strategic planning, prospecting
  • Lead training to employees on the use of Raiser’s Edge and best practices in data management
  • Identify all gaps in data and uses, and implement changes to improve data quality and usage

The Ideal Candidate

  • A relevant university degree or continuing education in a related field
  • Minimum 5 years Data Management experience (preferably with Raiser’s Edge)
  • Strong knowledge of data management best practices
  • Strong fundraising knowledge
  • Excellent proficiency with building custom reports and templates
  • Excellent proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Proven leader of a high-performance team where the objective is to drive efficiency
  • Excellent organization, flexibility, and multi-tasking skills within a team environment
  • Strong communication skills; ability to interact with all levels of the organization
  • Experience developing and delivering effective training to stakeholders of all learning styles
  • Highly motivated, proactive and persistent
  • Understands how to work collaboratively with individuals and teams in a complex environment
  • Strong administrative and problem-solving skills with the ability to translate vision and strategy into tactics and actions
  • Detail-oriented with a high level of accuracy and precision

CORE COMPETENCIES AND SKILLS:

Their values are personal commitments that every employee lives by, and that every leader models to inspire others. This is what they mean:

United: We are stronger together

  • I build meaningful connections.
  • I create an environment of belonging, inclusion, and openness.
  • I share and welcome knowledge and new ideas.
  • I approach relationships in an ethical and transparent way.
  • I appreciate the strengths I bring and recognize and celebrate the success of others.

Impactful: We fearlessly work to achieve greatness

  • I am relentless, standing with Canadians to fight the fire of arthritis.
  • I am driven to make a difference.
  • I am accountable for my words and actions.
  • I strive for excellence.
  • I am a trusted resource and a best-in-class expert in my role.

Transformative: We will create a bold future

  • I am a changemaker, willing to challenge the status quo.
  • I listen, am curious, self-reflect and am always learning.
  • I am innovative, eager to bring new ideas forward.
  • I am courageous and accept that failure is an important part of risk-taking.
  • I am energized and fully engaged.

Application Instructions

If you are looking for an outstanding challenge and the opportunity to work with a great team for a very important, uniquely focused organization then what are you waiting for?  Apply now!

As an organization with nationwide reach, Arthritis Society Canada recognize their work occurs on traditional Indigenous territories across Canada. Arthritis Society Canada’s national office is in Toronto (Tkaronto), which is the traditional territory of many nations, including the Mississaugas of the Credit, the Anishinaabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples. They also acknowledge this land is now home to many diverse First Nations, Inuit and Métis peoples. They encourage you to learn more about the nations, land, and communities in the areas where you live. Read our full statement.

In furtherance of their mission and strategic priorities, they are committed to promoting inclusion, diversity, equity and access (IDEA) through their information and support, advocacy, programming, internal policies, and governance structures. In selecting individuals and furthering the goals of their IDEA work, we aim to ensure that their people reflect the knowledge, experience, skills and diversity (including but not limited to diversity of gender, race, and geographical location) of the communities they live in and serve.

This job posting is for a newly created role. Thank you to all for your interest but only candidates who move forward in the process will be contacted. At the end of the search process, all interviewed applicants will be informed of the outcome of their application.

Please email your Cover Letter and CV to Lindsay Preston at lindsay@phcap.ca. Please note the posting closes on February 20, 2025 at 5pm ET.