Senior Manager, Fundraising Operations      

 

We wake up to a different alarm.

The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.

 

How you will make a difference:

Reporting to the Director, Comprehensive Campaign the Senior Manager, Fundraising Operations will be responsible for overseeing fundraising operations for the UWGT Philanthropy team and will play a key role in transforming the organizational fundraising model. This role will act as lead on the CRM, managing key administrative functions, developing and implementing policies and procedures, and working closely with teams across UWGT to drive strategic goals, revenue growth, donor engagement, and improve overall organizational effectiveness. The Senior Manager, Fundraising Operations will guide fundraisers and data champions across departments, taking on daily responsibilities for system management, reporting, and data governance to enable fundraising success.

1. Systems Strategy & Management

• Support and guide the development of organizational wide fundraising operations strategies and integration plans.
• Ensure the integrity of fundraising data and practices by upholding operational standards and collaborating with cross-functional teams to refine processes and strategies.
• Offer both management and technical assistance for the CRM database and other software applications.
• Ensure all users are maximizing system capabilities and inputting accurate data, and train new users on system usage and data practices.
• Oversee software licenses for the Philanthropy and Marketing team and provide guidance on new tools, resources and software to improve fundraising and operational effectiveness and efficiencies.

2. Data Analysis & Reporting

• Support the design and development of systems for strategic fundraising analytics, establishing data analysis, management, and reporting practices.
• Understand the requirements of each business group and determine how data architecture can be optimized to help the organization utilize the fundraising system and available data more efficiently.
• Lead the relationship with FBMTS, supporting the strategy for data management and reporting across the Philanthropy team, including developing and overseeing CRM fundraising dashboards and maintaining regular reporting to leadership.
• Forecast and analyze revenue results against goal to support strategic decision making, identify trends/risks, and initiate shifts in strategy.
• Execute a reporting strategy to utilize business intelligence and Salesforce dashboards and reports, creating comprehensive practices for the Philanthropy team over the coming years, with a focus on areas vital to fundraising success.
• Maintain clean data to support fundraising and donor activities. Assist data users in ensuring data quality, managing errors, and addressing any data quality issues.

3. Fundraising Solutions

• Work cross-departmentally to develop, initiate, and oversee systems, processes and timelines to support funding administration, including gift agreements and pledge reminders.
• Work in collaboration with Philanthropy and FBMTS teams to collectively and cohesively focus on fundraising analytics and operations.
• Identify and implement process improvements through ongoing evaluation of UWGT’s operations practices and working cross-departmentally to create efficiencies and ensure data quality in support of UWGT’s fundraising objectives.
• Supports recurring operational processes to ensure alignment, clarity, and timely execution across departments.
• Establish and implement clear fundraising policies and procedures to maintain consistency, transparency, and accountability throughout the organization.

4. Change Management & Stakeholder Engagement

• Identify opportunities to improve cross-departmental collaboration, creating and refining fundraising processes, communication, data and reporting, etc. and work with teams and departments across UWGT to implement change.
• Develop and maintain strong working relationships with Philanthropy and FBMTS colleagues to support and enable the provision of timely technical support, solutions, and training.
• Plan and lead in-depth consultations with key stakeholders, leveraging relationships to gather insights, provide expert guidance, and manage expectations to understand business needs and develop effective solutions.
• Mentor, coach and support all members of the Philanthropy team on best practices for the CRM and data management.
• Foster a culture of continuous improvement and innovation by engaging employees at all levels.

 

What you bring to the role:

• Five to ten years of fundraising operations and data/technology experience.
• Knowledge of fundraising data and operations best practices and approaches.
• Experience with non-profit CRMs and related platforms, including Salesforce, RE NXT, Power BI, Luminate, and Omatic will be considered an asset.
• Skilled in evaluating, documenting, and optimizing data and reporting processes and procedures.
• Possesses a strong understanding of business processes within a non-profit, particularly in data integration and reporting capabilities. Familiar with key fundraising performance indicators, metrics, and reporting needs.
• Strong organizational skills and the ability to manage competing priorities and meet deadlines under pressure completion with minimal supervision.
• Excellent teamwork and interpersonal skills, including the ability to work respectfully and inclusively with a diverse employee population and multiple stakeholders.
• Ability to gather and analyse information needed for problem solving and decision making.
• Ability to train individually or in a group setting.
• Strong written and verbal communication.
• Willingness to actively contribute to the organizational Reconciliation and Equity Plan through participation in learning opportunities and implementing anti-oppressive and anti-racist learnings, internally and externally.

 

Being part of our team:

• Competitive total compensation package including:
  • Salary
  • Comprehensive benefits
  • Defined benefit employer-matching pension
  • Life insurance
  • Short-term and long-term disability benefits
  • Employee and family assistance program (EFAP)
• Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
• Commitment to the well-being and work-life balance for our employees
• Collaborative, high-performing, and team focused on long-term and collective success
• Largest United Way world-wide
• Work with the GTA’s top philanthropic leaders

Please apply no later than May 16, 2025.

 

We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.

As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.

As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.

 

About United Way Greater Toronto:

As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.

Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.

 

Learn more about our work at unitedwaygt.org.

 

Diversity & Inclusion:

United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.